Apply for authorisation

Providers of taxi and booking services are required to be authorised under the point to point transport law in NSW. An authorisation lasts for five years, unless cancelled earlier.​ 

Individuals, partnerships and bodies corporate can apply for authorisation to the NSW Point to Point Transport Commissioner, who can grant an application, refuse an application, or vary, suspend or cancel an authorisation.

Penalties of up to $110,000 apply for anyone providing an unauthorised taxi or booking service, while drivers face penalties if they take bookings or carry out passenger services from unauthorised service providers. Penalties are much higher for second or subsequent offences.

Once authorised, service providers need to comply with a range of conditions of authorisation. Visit the Conditions of Authorisation page for more information.
Note: New applications can be made using the Industry Portal.

Read the Authorisation fact sheet for more information. 

 

New applications 

Apply to become a service provider using the Industry Portal. Please read the conditions you will need to meet for authorisation and make sure you review the application checklist prior to starting your application. For more information and assistance, contact us.

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Application checklist

Applications for authorisation require the following to be provided:

  • 100 points of Identification
  • For applications from a company or partnership, an Australian Securities & Investment Commission (ASIC) company extract
  • National police check for all applicants.

All documents must be certified true copies. A certified copy is a document that has been certified as a true copy of an original by a Justice of the Peace, Public Notary, legal practitioner or other person authorised by law to administer an oath.

Applications for bodies corporate need to have at least one nominated manager or director who is a NSW resident. Nominated Managers or directors must also be directly involved in the day-to-day management of the business.

Applications will not be granted if the applicant has had an authorisation refused within the past 12 months.

Applications will only be granted if the Commissioner is satisfied the applicant, any close associates, nominated managers or directors have not been found guilty of a disqualifying offence, or have not had an authorisation or accreditation under passenger transport law cancelled or refused on the grounds that they were not a fit and proper person.

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Application fees

Applications to become a Taxi Service Provider or Booking Service Provider will incur a fee of $120.

A combined application to become a Taxi Service Provider and Booking Service Provider lodged at the same time will incur a fee of $160.

All service providers are required to apply for authorisation and pay the initial application fee through the Industry Portal.

Make sure you pay the correct application fee when applying as fees are non-refundable if you make an error.

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Annual authorisation fees

Annual authorisation fees are payable by service providers and are calculated based on the total number of passenger service transactions carried out in a financial year.

For those authorised as both a Taxi Service Provider and Booking Service Provider, the annual fee is calculated by combining the number of transactions carried out by each entity.

Annual authorisation fees are based on the following bands:

Trip Range

Fees

0 - 19,999

$500

20,000 - 49,999

$750

50,000 - 99,999

$1,250

100,000 - 499,999

$2,500

500,000 - 999,999

$5,000

1,000,000 - 2,499,999

$8,500

2,500,000 - 4,999,999

$15,000

5,000,000 -  9,999,999

$25,000

More than 10,000,000

$50,000

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Reviews and appeals

The Commissioner may refuse an application for authorisation if it does not satisfy the general standards.

If your application is refused, you have 28 days to lodge an internal review application from the day you receive a refusal notice.

Internal reviews will be carried out within 21 days of the internal review application being received.

The Commissioner must make a decision on an application within 90 days of the application being made, after which an application will be deemed refused.

The Commissioner may also vary, suspend or cancel an authorisation if the provider:

  • doesn’t comply with the general standards 
  • fails to comply with any conditions imposed on their authorisation
  • fails to comply with the Act and Regulation
  • is providing a service that may cause danger to the public

If you are dissatisfied with a decision to vary, suspend or cancel your authorisation, you may apply for an internal review. If you are dissatisfied with the result of the internal review you can appeal to the NSW Civil and Administrative Tribunal for further review.

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Related Pages

Find a Service Provider
Conditions of authorisation