Conditions of authorisation
This page contains the following information:
- Standard conditions for all authorised service providers
- Safety standards
- Record keeping requirements
- Special condition for booking service providers
- Suspensions and cancellations
- Can I challenge a decision affecting my authorisation?
Visit the Apply for Authorisation page for details of the application process.
Note: Applications can be made from 1 November 2017 via the Industry Portal.
Read the Conditions of Authorisation fact sheet for more information.
Standard conditions for authorised service providers
- compliance with safety standards
- keeping records required under point to point transport law or taxation law in NSW, in a form that may be accessed from or made available in NSW
- compliance with the requirements of the Passenger Service Levy
providing written notice to the Commission within 7 days about any change of business address, and
- providing written notice to the Commission within 21 days of changes to nominated managers or directors (for an authorisation held by a body corporate)
Applications will not be granted if the applicant has been refused authorisation for a period of 12 months.
Applications will only be granted if the Commissioner is satisfied the applicant, any close associates, nominated managers or directors haven’t been convicted of a disqualifying offence, or have proceedings against them for one of these offences.
To remain authorised, providers must develop their own Safety Management Systems that identify and manage safety risks to drivers and passengers, and must meet new safety standards.
The following fact sheets are available:
- Safety Standards for Taxis
- Safety Standards for Vehicles Providing Booked Services
- Duty of Care and Safety Management Systems
Record keeping requirements
You will need to record the names and driver licence numbers of all drivers as well as registration details for all cars in your fleet. Taxi Service Providers will also need to keep contact information for affiliated providers.
What trip details need to be recorded and kept?
You will now need to keep a record of all hirings for at least two years in order to document how you are meeting safety standards and managing your Safety Management System.
Special condition for booking service providers
It is a condition of the authorisation of a provider of a booking service that the provider must not:
make a booking for a hire vehicle to provide a passenger service with the driver of the hire vehicle after the driver stops the vehicle at the place where the passenger is picked up;
use technology that enables bookings for a hire vehicle to provide a passenger service to be made with the driver of the hire vehicle after the driver stops the vehicle at the place where the passenger is picked up;
take bookings for a hire vehicle to provide a passenger service that are communicated to and accepted by the driver after the driver stops the vehicle at the place where the passenger is picked up.
You risk having authorisations varied, suspended or cancelled by the Commissioner if you fail to comply with the standard conditions.
The Commissioner may also vary, suspend or cancel an authorisation if the provider:
- fails to comply with the Act and Regulation
- is providing a service that may cause danger to the public
Can I challenge a decision affecting my authorisation?
If you are dissatisfied with a decision to vary, suspend or cancel your authorisation, you may apply for an internal review or appeal directly to the NSW Civil and Administrative Tribunal.
If you remain dissatisfied with the outcome of an internal review, you can appeal to the NSW Civil and Administrative Tribunal for further review.