Conditions of authorisation

Once authorised, you are responsible for ensuring your business operates legally under the new point to point transport law in NSW and complies with any conditions of your authorisation.

This page contains the following information:

Visit the Apply for Authorisation page for details of the application process.
Note: Applications can be made from 1 November 2017 via the Industry Portal.

Read the Conditions of Authorisation fact sheet for more information.

 

Standard conditions for authorised service providers

The following standard authorisation conditions apply for both Taxi Service Providers and Booking Service Providers:

  • compliance with safety standards
  • keeping records required under point to point transport law or taxation law in NSW, in a form that may be accessed from or made available in NSW
  • compliance with the requirements of the Passenger Service Levy
  • providing written notice to the Commission within 7 days about any change of business address, and

  • providing written notice to the Commission within 21 days of changes to nominated managers or directors (for an authorisation held by a body corporate)

Applications will not be granted if the applicant has been refused authorisation for a period of 12 months.

Applications will only be granted if the Commissioner is satisfied the applicant, any close associates, nominated managers or directors haven’t been convicted of a disqualifying offence, or have proceedings against them for one of these offences.

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Safety standards

The new laws outline safety standards that authorisation to a Taxi Service Providers or Booking Service Provider are bound by as a condition of authorisation.

To remain authorised, providers must develop their own Safety Management Systems that identify and manage safety risks to drivers and passengers, and must meet new safety standards.

Visit the Taxi Service Providers and the Booking Service Providers page for more information.

The following fact sheets are available: 

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Record keeping requirements

You will need to record the names and driver licence numbers of all drivers as well as registration details for all cars in your fleet. Taxi Service Providers will also need to keep contact information for affiliated providers.

What trip details need to be recorded and kept?

Detail to be recorded Booking Service Provider is responsible for booked trips Taxi Service Provider is responsible for trips taken from a taxi rank or hailed in the street
Date and time of the booking  
Date, start and end time of a journey
Start and final location of a journey
Driver's full name and vehicle registration number  
Drivers full name and licence number of the taxi  
Contact information for at least one of the passengers, or the person who made the booking or the person who paid for the journey  
If the booking was passed on to another Booking Service Provider, their name must be recorded  
Amount of the fare  
     

You will now need to keep a record of all hirings for at least two years in order to document how you are meeting safety standards and managing your Safety Management System.

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Special condition for booking service providers

It is a condition of the authorisation of a provider of a booking service that the provider must not:

  • make a booking for a hire vehicle to provide a passenger service with the driver of the hire vehicle after the driver stops the vehicle at the place where the passenger is picked up;

  • use technology that enables bookings for a hire vehicle to provide a passenger service to be made with the driver of the hire vehicle after the driver stops the vehicle at the place where the passenger is picked up;

  • take bookings for a hire vehicle to provide a passenger service that are communicated to and accepted by the driver after the driver stops the vehicle at the place where the passenger is picked up.

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Suspensions and cancellations

You risk having authorisations varied, suspended or cancelled by the Commissioner if you fail to comply with the standard conditions.

The Commissioner may also vary, suspend or cancel an authorisation if the provider:

  • fails to comply with the Act and Regulation
  • is providing a service that may cause danger to the public

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Can I challenge a decision affecting my authorisation?

If you are dissatisfied with a decision to vary, suspend or cancel your authorisation, you may apply for an internal review or appeal directly to the NSW Civil and Administrative Tribunal.

If you remain dissatisfied with the outcome of an internal review, you can appeal to the NSW Civil and Administrative Tribunal for further review.

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Related Pages

Apply for authorisation
Taxi licences - tender, renew & transfer