Mask wearing information and FAQ
Mask wearing is now mandatory in all NSW point to point transport vehicles
Mandatory mask wearing does not apply to:
- Children 12 and under
- Persons with a physical or mental health illness or condition, or disability that makes wearing a fitted face covering unsuitable including, for example, a skin condition, an intellectual disability, autism or trauma.
The Public Health Order on mandatory mask wearing requires anybody with an exemption to carry evidence of their exemption on them at all times. This is so proof of exemption can be provided at any time on request to an enforcement officer. Evidence can be:
- a medical certificate
- other written evidence signed by a registered health practitioner or a registered NDIS provider
- a statutory declaration by the person.
The evidence must set out the medical condition, or disability which makes wearing a mask unsuitable.
Do I need to wear a mask when I have a passenger in my car?
Yes. Masks must be worn at all times by drivers and passengers when travelling in taxis, hire vehicles and rideshare when a passenger service is being provided.
Do I need to wear a mask if I am in a taxi waiting at a rank?
Yes. Masks must be worn at all times by drivers and passengers when travelling in taxis, hire vehicles and rideshare. This includes waiting in a line at a rank or public pick up point.
Do I need to wear a mask if I am by myself driving around while being available to accept a fare?
Yes. The driver must wear a mask at all times while in the vehicle unless the vehicle is “not available to accept a fare” and the driver is alone in the vehicle.
Do I need to wear a mask if I am driving home after my shift?
No – in this case the vehicle is not available for hire, so no mask is required.
Do I need to wear a mask if I am driving my taxi or hire vehicle when I am not working?
No – in this case the vehicle is not available for hire, so no mask is required.
FAQ QR codes in taxis and hire vehicles (including rideshare)
The use of QR Codes is now mandatory in all NSW point to point transport vehicles. For more information, please see the news item on QR Codes on our website
Do I have to get a QR code for my point to point transport vehicle?
Yes, the use of the NSW Government QR code is mandatory in all point to point transport vehicles. This includes taxis, hire vehicles, rideshare and community transport
If I have more than one vehicle, can they all use the same QR Code?
No, point to point transport vehicles must be registered individually for the NSW Government QR code.
Does the driver need to check into the vehicle?
Yes, it is mandatory for drivers to check-in at the start of their shift and for all passengers to check-in at the start of or early on during their journey.
Who needs to register the vehicle for a QR Code?
The owner of the vehicle providing passenger services must register as COVID Safe with Service NSW. The vehicle owner will then be given a unique QR code to be displayed in the vehicle. The owner is the person who is listed on the vehicle’s registration documentation. The owner of the vehicle is responsible for printing the QR code and ensuring it is in the vehicle and able to be easily used by all passengers.
How do I register for a QR Code?
To register your vehicle as COVID Safe and to receive a unique QR code, visit nsw.gov.au. Service providers who need to register 20 or more vehicles, businesses or business locations may use the bulk upload request form.
Businesses and organisations registered as COVID Safe can access their NSW Government QR code and other customised resources online at their business resource page.
Can I drive a vehicle that does not have a QR Code in it?
No, a driver should not use a vehicle that is not displaying a NSW Government QR code
Is the driver responsible if the passenger does not check in?
No. Drivers should encourage passengers to check-in using the NSW Government QR code displayed in their vehicle, but ultimately it is the passenger’s responsibility to check in.
What do I do if the passenger does not have a smart phone?
If a passenger does not have a smartphone, the driver can check them in by using the Service NSW webform to record their details.
If a passenger refuses to scan the QR Code, does the driver still have to transport them?
No. Drivers should encourage passengers to check-in using the NSW Government QR code displayed in their vehicle, however, if a passenger refuses to check-in, the driver may deny the passenger entry to the vehicle as stated in the Public Health Order
Reporting COVID-19 testing
As a reminder: Taxi and booking service providers are required to record risks to health and safety, which includes COVID-19 related risks.
When a service provider becomes aware that a driver has tested positive for COVID-19, they should notify the Commissioner by completing the COVID-19 reporting form accessed via the Industry Portal. Negative results or drivers awaiting results should not be reported.
Our COVID-19 Reporting User Guide will take you through the simple and quick process step by step.
FAQ for drivers from Local Government Areas (LGAs) of concern
What are the restrictions for LGAs of concern?
Under the Public Health Order, residents of Bayside, Blacktown, Burwood, Campbelltown, Canterbury-Bankstown, Liverpool, Cumberland, Fairfield, Parramatta, George's River and Strathfield LGAs and selected suburbs in the Penrith LGA (see the full list of affected suburbs here ) cannot leave their local areas for work. The only people exempt are authorised workers identified by NSW Government - taxi, rideshare and hire car drivers are not authorised workers.
Authorised workers from an LGA of concern who want to leave that LGA must have a permit from Service NSW that declares they are authorised to work.
Drivers who provide healthcare and social assistance passenger services as an authorised worker, such as a booked wheelchair service, must have received at least one dose of a COVID-19 vaccine in order to work outside their area of concern.
Can drivers from LGAs of concern provide passenger services within their local government area?
Point to point transport drivers who live in these LGAs can provide a passenger service within their LGA. Drivers and passengers must comply with the Public Health Order and restrictions such as checking in using QR codes and wearing a mask during the provision of passenger services.
Can drivers who live within one of the LGAs of concern provide health care and social assistance passenger services outside of their LGA?
Under the Authorised Workers notice as published by NSW Health, anyone transporting passengers solely for the specified health care and social assistance activities listed is exempt when providing the services necessary for that activity. This means a driver who lives in one of the LGAs of concern would be permitted to leave their LGA to provide health care and social assistance services. This includes, for example:
- Department of Veteran Affairs
- Healthshare NSW
- Family violence and sexual assault services`
- Booked transport for Wheelchair passengers
Authorised workers must have a permit from Service NSW that declares they are authorised to work and must have received their first vaccination dose from Monday, 6 September in order to leave their LGA.
Can a taxi, rideshare or hire vehicle driver living in an LGA of concern provide passenger services to an Authorised Worker (e.g. nurse, emergency services worker) to take them to work outside their LGA?
No, drivers can only provide passenger services within their own local government area.
If the driver from an LGA of concern leaves their LGA as an Authorised Worker, are they then allowed to provide passenger services outside their LGA?
Drivers are only considered an Authorised Worker while providing the health care and social assistance passenger services listed – no additional work can be conducted outside the LGA.
Authorised workers must have a permit from Service NSW that declares they are authorised to work and they must have received their first vaccination dose in order to leave their LGA.
Can people who live in an LGA of concern go to work at a call centre dedicated to taking point to point transport bookings for wheelchair passengers and other vulnerable members of the community?
Yes, if you live in an LGA of concern and work at a call centre dedicated to taking bookings for people with a disability or are vulnerable, such as Wheelchair Book n Ride, you are considered an Authorised Worker and able to leave your local area to go to work.
Authorised workers must have a permit from Service NSW that declares they are authorised to work and must have received their first vaccination dose from Thursday, 9 September in order to leave their LGA.
FAQ COVID-19 restrictions from July 2021
Is carpooling allowed?
The Public Health Order has prohibited carpooling in Greater Sydney. Taxis, hire vehicles and rideshare can only provide passenger services to people from within the same household.
This does not apply to vehicles being used
- to provide public transport
- for work (e.g. Police, Ambulance)
- to provide care and assistance to a vulnerable person
- for an emergency or for compassionate reasons
Can I transport passengers to areas outside Greater Sydney
If you live in or are staying in Greater Sydney including the Blue Mountains, Central Coast, Wollongong and Shellharbour, you must have a COVID-19 test in the 7 days before entering a premise which is 50km or more outside Greater Sydney. We encourage regular asymptotic testing for anyone who moves from Greater Sydney into the regions.
FAQs to Local Government Areas of Concern
We have created a helpful FAQ guide for drivers in LGAs of concern on the latest restrictions. We encourage you to share the responses and examples through your channels. They must not be amended.
COVID-19 safe travel tips for the point to point transport industry
Safe travel tips for point to point travel
- Scan the QR code in the vehicle
- Passengers should sit in the back seat
- Use contactless payment methods where available
- Do not travel if you are feeling unwell
- Passengers should handle their own luggage
COVID-19 poster: How to handle and wear masks in the workplace
Please find below a poster and a short video advising point to point transport drivers on how to handle and wear masks in the workplace.
Public health orders
Public health orders have been issued to protect the community and reduce the spread of COVID-19 infection. Find out about state border restrictions, places that are closed, activities that can continue and how the restrictions affect what you can and can't do.
For further information about the new public health orders and restrictions under the orders, please visit health.nsw.gov.au/coronavirus.
Vehicle Sanitisation Stations
The Point to Point Transport Commissioner and Transport for NSW have rolled out government-funded, complimentary vehicle sanitisation stations at locations throughout metro and regional New South Wales. This is a complimentary service for all point to point transport vehicles entitling them up to two sanitisations, per vehicle, per day to help reduce the spread of illness and assist with maintaining driver and passenger safety. This includes taxis, hire vehicles, rideshare vehicles, community transport, Government fleet and Emergency Services vehicles.
COVID-19 flyer: Managing wellbeing
Under the point to point transport law, service providers have a duty of care, so far as is reasonably practicable, to ensure the health and safety of drivers, passengers and others in connection with the provision of the service. Here are some tips for service providers to help support their drivers during the Coronavirus outbreak.
COVID-19 Infographic: Car cleaning tips for the point to point transport industry
An infographic to explain how often you should clean your vehicle, what parts you should clean and which cleaning products to use.
How to clean your point to point vehicle
In order to prevent the spread of Coronavirus (COVID-19), drivers of point to point vehicles need to carry out good hygiene practices and protect themselves and their passengers from the spread of illness.
Here’s a short video guide on how to clean your point to point vehicle.
Case locations & border updates
Current COVID-19 restrictions within NSW
Current COVID-19 restrictions for NSW borders
With the current COVID-19 outbreak situation unfolding, border controls across all states are being updated on an ongoing basis including requirements for NSW residents to quarantine, have permits and declaration passes or exemptions. Drivers needing to carry out passenger services across borders for work purposes should visit that state’s website for the latest information and look at border permits and exemptions. Links for more information:
Business support and advice
Support for businesses and individuals
For information on how the Australian Government is supporting businesses in response to the Coronavirus (COVID-19) pandemic, please refer to the relevant Government websites:
- Support for Businesses
- Supporting Individuals and Household
- Fair Work Ombudsman – Coronavirus and Australian workplace laws
- Australian Small Business and Family Enterprise Ombudsman
- The latest Government departments can be found by visiting australia.gov.au
- Visit the NSW Government health website for the latest information and advice on novel coronavirus (COVID-19).
- Safework Australia has developed an in-depth fact sheet for taxi and ride share services: Minimising the risk of exposure to COVID-19
- Call the National Coronavirus Health Information Line on 1800 020 080 for general advice or healthdirect on 1800 022 222 if you have symptoms.
- The Industry Contact Centre can be reached on 131 727 and is open for industry enquires from Monday to Friday 8am-5pm.
- If you require translating or interpreting services, call 131 450. The phone number of your state or territory public health agency is available at www.health.gov.au/state-territory-contacts.
What should drivers do to maintain good hygiene practices?
Drivers are required to wear masks and are advised to wash hands often with soap and water and use alcohol-based hand sanitiser where possible between hand washes and after opening and closing doors, moving luggage, exchanging payment and after personal contact.
What cleaning practices should be carried out and when?
Drivers are advised to wash hands often with soap and water and use alcohol-based hand sanitiser where possible between hand washes and after opening and closing doors, moving luggage, exchanging payment and after personal contact.
What are vehicle sanitisation stations and where are they?
The Point to Point Transport Commissioner and Transport for NSW are rolling out government-funded, complimentary vehicle sanitisation stations at locations throughout metro and regional New South Wales. This is a complimentary service for all point to point transport vehicles entitling them up to two sanitisations, per vehicle, per day to help reduce the spread of illness and assist with maintaining driver and passenger safety. This includes taxis, hire vehicles, rideshare vehicles, community transport, Government fleet and Emergency Services vehicles.
Where can I get my vehicle sanitised?
The Point to Point Transport Commissioner and Transport for NSW are rolling out government-funded, complimentary vehicle sanitisation stations at locations throughout metro and regional New South Wales.
This is a complimentary service for all point to point transport vehicles entitling them up to two sanitisations, per vehicle, per day. This will help reduce the spread of illness and assist with maintaining driver and passenger safety.
There are 12 vehicle sanitisation stations across the state in addition to a pop up station at Central Station.
What areas of vehicles should be focused on when cleaning?
Areas of the car drivers should focus on when cleaning include:
Door handles both internal and external
- Internal grab handles above doors
- Seats and headrests
- Window control
- Centre console
- Cup holders
- Buttons and radio
- Payment terminal
- Steering wheel
- Boot lid and handle
When should a vehicle be cleaned?
Drivers should clean their vehicles at the end of each shift, and after a passenger who sounds unwell (e.g. sneezing or coughing while in the vehicle) exits the vehicle.
What cleaning products should I use?
Drivers should use alcohol-based wipes where available or household disinfectant to clean their vehicle.
What social distancing measures should be in place for drivers?
Passengers should sit in the back seat of the vehicle, handle their own luggage where possible and use contactless payments - where cash payment is required. Drivers and passengers should wash their hands or use alcohol based hand sanitiser afterwards.
What should drivers do if they feel sick?
Drivers should immediately cease providing services:
- if they are feeling unwell or displaying symptoms of COVID-19
- have been tested for COVID-19 and awaiting results
- have been required by health authorities to self-isolate
What precautions should drivers take during a shift to practice good hygiene?
- covering coughs and sneezes with an elbow or a tissue
- disposing of tissues properly
- washing hands often with soap and water, including before and after eating and after going to the toilet
- using alcohol-based hand sanitisers where available
- cleaning and disinfecting surfaces
- washing body, hair (including facial hair) and clothes thoroughly every day
- staying more than 1.5 metres away from others where practical.