Keeping COVID Safe

 

(updated 12 May, 2022)

Being COVID Safe

Mandatory Masks rules

Isolation and testing rules

Safety measures

Let's make every ride a COVID safe ride

Reporting COVID testing


Rules for your area

Greater Sydney

Regional NSW

NSW border


Vehicle Sanitisation

Driver Sanitisation Packs

Vehicle Sanitisation Best Practice


Tools and Resources

Public Health Orders

COVID-19 resources

Financial Assistance


 

News and Updates

Keeping you up to date, to help keep you safely on the road
What the latest PHO update means for the industry
Point to Point Transport COVID Roadmap

Vaccination requirements updated for Sydney International Airport
 


 

How to be COVID Safe

Mandatory Masks

Mask wearing is now mandatory in all NSW point to point transport vehicles

Mandatory mask wearing does not apply to:

  • Children 12 and under
  • Persons with a physical or mental health illness or condition, or disability that makes wearing a fitted face covering unsuitable including, for example, a skin condition, an intellectual disability, autism or trauma.

The Public Health Order on mandatory mask wearing requires anybody with an exemption to carry evidence of their exemption on them at all times. This is so proof of exemption can be provided at any time on request to an enforcement officer. Evidence can be:

  • a medical certificate
  • other written evidence signed by a registered health practitioner or a registered NDIS provider
  • a statutory declaration by the person.

The evidence must set out the medical condition, or disability which makes wearing a mask unsuitable.

Do I need to wear a mask when I have a passenger in my car?

Yes. Masks must be worn at all times by drivers and passengers when travelling in taxis, hire vehicles and rideshare when a passenger service is being provided.

Do I need to wear a mask if I am in a taxi waiting at a rank?

Yes. Masks must be worn at all times by drivers and passengers when travelling in taxis, hire vehicles and rideshare. This includes waiting in a line at a rank or public pick up point.

Do I need to wear a mask if I am by myself driving around while being available to accept a fare?

Yes. The driver must wear a mask at all times while in the vehicle unless the vehicle is “not available to accept a fare” and the driver is alone in the vehicle.

Do I need to wear a mask if I am driving home after my shift?

No – in this case the vehicle is not available for hire, so no mask is required.

Do I need to wear a mask if I am driving my taxi or hire vehicle when I am not working?

No – in this case the vehicle is not available for hire, so no mask is required.

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Isolation and testing rules

Latest Health changes you should be aware of:

  • You must register a positive rapid antigen test (RAT) with Service NSW
  • There have been additional changes to self-isolation requirements
  • If you test positive, you and your household contacts must self-isolate at home for 7 days from the date you were tested, even if you are fully vaccinated. You can only leave self-isolation after 7 days if you do not have a sore throat, runny nose, cough or shortness of breath. 
  • If you have a sore throat, runny nose, cough or shortness of breath in the last 24 hours of your isolation, please remain in isolation until 24 hours after your symptoms have resolved. If you are concerned, call your GP

For more information on testing and isolation requirements, visit NSW Health:

What do the latest changes mean for point to point transport service providers and drivers?

Additional information is available in our COVID-19 Reporting User Guide.

What should I do if I’m a household contact?

A household contact is someone who lives in the same household as someone who has tested positive, or spent 4 hours or longer with someone in a home, or health or aged care environment.

     a. The only exception to self-isolating for household contacts is if the household contact has previously been diagnosed with COVID-19 and it has been no more than 28 days since the person’s self-isolation period ended.

What do I do once I complete 7 days self-isolation from date of test?

You are free to leave self-isolation after 7 days from date of test, but only if you are free from symptoms such as sore throat, runny nose, cough or shortness of breath.

I have already contracted COVID-19 and have been re-exposed as a household contact, do I need to isolate for 7 days?

If you have been re-exposed within four weeks (28 days) of when you finished your initial 7 day isolation, you are not considered at risk of reinfection and do not have to isolate.

Are taxi, hire vehicle, rideshare and all point to point drivers exempt from isolation rules?

No. Taxi, hire vehicle, rideshare and all point to point transport drivers ARE NOT exempt from isolation rules, all drivers must isolate if they test positive for COVID-19 or if they are considered a household contact.

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Safety Measures

What should drivers do to maintain good hygiene practices?

Drivers are required to wear masks and are advised to wash hands often with soap and water and use alcohol-based hand sanitiser where possible between hand washes and after opening and closing doors, moving luggage, exchanging payment and after personal contact.

What cleaning practices should be carried out and when?

Drivers are advised to wash hands often with soap and water and use alcohol-based hand sanitiser where possible between hand washes and after opening and closing doors, moving luggage, exchanging payment and after personal contact.

What are vehicle sanitisation stations and where are they?

The Point to Point Transport Commissioner and Transport for NSW are rolling out government-funded, complimentary vehicle sanitisation stations at locations throughout metro and regional New South Wales. This is a complimentary service for all point to point transport vehicles entitling them up to two sanitisations, per vehicle, per day to help reduce the spread of illness and assist with maintaining driver and passenger safety. This includes taxis, hire vehicles, rideshare vehicles, community transport, Government fleet and Emergency Services vehicles.

What social distancing measures should be in place for drivers?

Passengers should sit in the back seat of the vehicle, handle their own luggage where possible and use contactless payments - where cash payment is required. Drivers and passengers should wash their hands or use alcohol based hand sanitiser afterwards.

What should drivers do if they feel sick?

Drivers should immediately cease providing services:

  • if they are feeling unwell or displaying symptoms of COVID-19
  • have been tested for COVID-19 and awaiting results
  • have been required by health authorities to self-isolate

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Let's make every ride a COVID safe ride

With the industry getting back on the road, and more passengers out using point to point transport, we will continue to work together to achieve COVID safety in NSW.

We have recently launched a public facing campaign that focuses on COVID safe measures for passengers. Public health is one of the Commissioner’s focus areas. This campaign will help drive public confidence in point to point transport by communicating the importance of COVID safety measures within the industry. The campaign will also reiterate passenger and driver obligations including mandatory mask wearing.

Drivers must continue to provide COVID safe passenger services by following the below safety measures and advice.

When providing passenger services, drivers must remember to:

  • Wear a mask at all times when providing passenger services
  • Not travel if unwell, they must stay home and get tested immediately 

    ​​​​It is strongly encouraged that drivers:

    It’s important that passengers feel safe when they are in a taxi, hire vehicle or rideshare, which is why we work closely with service providers and drivers to ensure safer point to point transport in NSW. 
     
    Point to point transport drivers must: 

    • Wear a mask at all times during passenger services 
    • Practice good hygiene to prevent the spread of illness, this includes sanitising vehicles at the end of each shift (at a minimum) 

    We spoke with point to point transport drivers to discuss some of the other ways they’re helping to ensure every ride is a COVID safe ride

    Nicholas - Taxi driver

     

    Mohsen Moin – Wheelchair Accessible Taxi (WAT) driver

     

    Geoffrey – Hire vehicle driver

     

    Teresa – Rideshare driver

    Share this safety message with a friend and together let’s make every ride a COVID safe ride.

    The following resources have been developed to help service providers deliver clear and consistent communication to drivers on COVID safety.

    Poster

    This poster can be placed in any area that will be visible to drivers such as reception desks, rest areas, vehicle safety check areas, and training areas. Drivers can also place the poster on the back of seats for passengers to view. We recommend printing in full colour and laminating if you can. 

    Download the poster

    Social media (Facebook, Instagram and LinkedIn)

    Below, we have included social media assets and copy for you to share on your own social channels and with your drivers.

    Important: You must not modify brand elements in any way, including changing colours or format. If you would like to amend the copy in your post, please first send us an email, stating the copy amendments. We will respond within one business day. 

    Social media post copy

    With the festive season upon us and more passengers out using taxis, hire vehicles, and rideshare, it’s important to remember our obligation to provide a COVID safe passenger services at all times. Together, we must stay vigilant to protect ourselves, our passengers and our loved ones at home.

    When providing passenger services, drivers must remember to:

    • Wear a mask at all times when providing passenger services
    • Maintain safe hygiene practices to prevent the spread of illness including sanitising the vehicle at the end of each shift (at a minimum)
    • Not travel if unwell, stay home and get tested immediately 

    It is strongly encouraged that drivers:

    • Get vaccinated — Booster vaccinations are now available for those who are eligible
    • Ask passengers to sit in the backseat 
    • Utilise Vehicle Sanitisation Stations available


    Together, we can make every ride a COVID safe ride. To learn more, visit the Point to Point Transport Commissioner's website: pointtopoint.nsw.gov.au.

    Social media images

    Facebook + LinkedIn - 1200 x 628 px

    Download

    Instagram - 1080 x 1080 px

    Download

    eNewsletter/ website copy and image

    Copy the below text and paste (as unformatted text) into a blank email or onto your website, then format according to your company’s style. You can also download the image by clicking the link below to place it in your email or on your website.

    Copy

    Attention all drivers,

    With the industry getting back on the road and more passengers using point to point transport travelling to and from events, it’s important to remember our obligation to provide a COVID safe passenger service to protect ourselves, our passengers, and our loves ones at home.
    When providing a passenger service, drivers must remember to:

     

    • Wear a mask at all times when providing passenger services
    • Maintain safe hygiene practices to prevent the spread of illness including sanitising vehicle at the end of each shift (at a minimum)
    • Not travel if unwell, stay home and get tested immediately 

    It is strongly encouraged that drivers:

    • Get vaccinated — Booster vaccinations are now available for those who are eligible
    • Ask passengers to sit in the backseat 
    • Utilise Vehicle Sanitisation Stations available

    Together, we can make every ride a COVID safe ride. To learn more, visit the Point to Point Transport Commissioner website: pointtopoint.nsw.gov.au.


    Image

    Download

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Reporting COVID testing

Taxi and booking service providers are required to record risks to health and safety, including COVID-19 related incidents.

As a reminder: when a service provider becomes aware that a driver has tested positive for COVID, they should notify the Commissioner by completing the COVID-19 reporting form accessed via the Industry Portal.

Our COVID-19 Reporting User Guide will take you through the simple and quick process step by step.

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Rules for your area

Greater Sydney

For up to date information on restrictions, case locations, hot spots and the rules that apply, visit the NSW Government website COVID page.
 

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Regional NSW

For up to date information on restrictions, case locations, hot spots and the rules that apply, visit the NSW Government website COVID page.

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Border Updates

Current COVID 19 restrictions for NSW borders

With the current COVID-19 outbreak situation unfolding, border controls across all states are being updated on an ongoing basis including requirements for NSW residents to quarantine, have permits and declaration passes or exemptions. Drivers needing to carry out passenger services across borders for work purposes should visit that state’s website for the latest information and look at border permits and exemptions. Links for more information:

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Tools and Resources

Public Health Orders

Public health orders have been issued to protect the community and reduce the spread of COVID-19 infection. Find out about state border restrictions, places that are closed, activities that can continue and how the restrictions affect what you can and can't do.

For further information about the new public health orders and restrictions under the orders, please visit health.nsw.gov.au/coronavirus.

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COVID-19 Resources

COVID-19 safe travel tips for the point to point transport industry

  1. Passengers should sit in the backseat
  2. Use contactless payment methods where available
  3. Do not travel if you are feeling unwell
  4. Passengers should handle their own luggage

COVID-19 poster: How to handle and wear masks in the workplace

Please find below a poster and a short video advising point to point transport drivers on how to handle and wear masks in the workplace.

Download the poster

COVID-19 flyer

Under the point to point transport law, service providers have a duty of care, so far as is reasonably practicable, to ensure the health and safety of drivers, passengers and others in connection with the provision of the service. Here are some tips for service providers to help support their drivers during a COVID-19 outbreak.

Download the flyer

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Financial Assistance

Financial stimulus package

The NSW Treasurer, Minister for Transport and Roads, and Regional Minister for Transport and Roads have announced a $12.6 million financial stimulus package for the taxi industry, in response to COVID-19.

There will no longer be an application process through Service NSW. Instead, a subsidy cheque of $2,900 will be sent to registered Taxi and WAT owners who are eligible in response to COVID-19.

Please note: This subsidy will be automatically paid to eligible registered taxi operators. There is no need to apply.

It is a condition of this payment that you keep the taxi registered for 6 months from the date of receiving this support payment. If you de-register your vehicle, you may need to repay this support payment.

Read the industry news article for details of available assistance and a summary of who is eligible. Full details of the eligibility criteria are available under Commission Resources.

Are you eligible? Find out from the flowchart below.

Download the flowchart

Download the FAQs

For more information call the Industry Contact Centre on 131 727.

Repayment Deferral for the Wheelchair Accessible Taxi Interest Free Loan Scheme

In response to the changes in the way people are travelling during the Covid-19 pandemic and in recognition of the role Wheelchair Accessible Taxis (WAT) play in delivering essential transport services for vulnerable members of the community, Transport for NSW is deferring payments on all Wheelchair Accessible Taxi Interest Free loans. For loan recipients, payments will be $0 for April, May and June 2020.

A further review of the pandemic restrictions and the impact they are having on the way people travel will be undertaken in mid-June to determine if any further deferral of loan repayments is required.

All WAT Interest Free loan agreements will be extended by the length of the postponement period.

Each loan recipient has been contacted by Transport for NSW and provided advice on how this postponement affects their loan. A process has been developed for any loan recipients wishing to continue to make their usual payments during this period. If you require further information about the WAT Interest Free Loan Scheme, please email your questions to TransportSocialPolicy@transport.nsw.gov.au

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Support for businesses and individuals

For information on how the Australian Government is supporting businesses in response to the Coronavirus (COVID-19) pandemic, please refer to the relevant Government websites:

What government support and assistance is to the point to point transport industry and drivers?

Support resources

Support services:

Industry links

  • Visit the NSW Government health website for the latest information and advice on novel coronavirus (COVID-19).
  • Safework Australia has developed an in-depth fact sheet for taxi and ride share services: Minimising the risk of exposure to COVID-19
  • Call the National Coronavirus Health Information Line on 1800 020 080 for general advice or healthdirect on 1800 022 222 if you have symptoms.
  • The Industry Contact Centre can be reached on 131 727 and is open for industry enquires from Monday to Friday 8am-5pm.
  • If you require translating or interpreting services, call 131 450. The phone number of your state or territory public health agency is available at www.health.gov.au/state-territory-contacts

Vehicle Sanitisation

Driver Sanitisation Packs

Authorised service providers will be able to request Driver Sanitisation Packs via the Industry Portal.

The packs will include: masks, gloves, wipes, hand sanitiser and Rapid Antigen Tests. These easy to access and use packs mean that drivers will be able to sanitise their vehicles conveniently and efficiently and keep COVID safe. 

To make an order, service providers can simply login to the Industry Portal, navigate to the Activities tab on the Account page, and place their order by clicking on the “Order items” button. Service providers will need to distribute the driver sanitisation kits to drivers.

Vehicle Sanitisation Best Practice

Car cleaning tips for the point to point transport industry

An infographic to explain how often you should clean your vehicle, what parts you should clean and which cleaning products to use.

Download the infographic

How to clean your point to point vehicle

In order to prevent the spread of Coronavirus (COVID-19), drivers of point to point vehicles need to carry out good hygiene practices and protect themselves and their passengers from the spread of illness.

Here’s a short video guide on how to clean your point to point vehicle.

What areas of vehicles should be focused on when cleaning?

Areas of the car drivers should focus on when cleaning include:

Door handles both internal and external

  • Internal grab handles above doors
  • Seats and headrests
  • Seatbelts
  • Window control
  • Centre console
  • Cup holders
  • Dash
  • Buttons and radio
  • Payment terminal
  • Steering wheel
  • Boot lid and handle

When should a vehicle be cleaned?

Drivers should clean their vehicles at the end of each shift, and after a passenger who sounds unwell (e.g. sneezing or coughing while in the vehicle) exits the vehicle.

What cleaning products should I use?

Drivers should use alcohol-based wipes where available or household disinfectant to clean their vehicle.

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