Keeping COVID Safe

(updated Dec 2, 2021)

Being COVID Safe

Mandatory Masks rules

Mandatory QR codes

Safety measures

Reporting COVID testing


Rules for your area

Greater Sydney

Regional NSW

NSW border


Vehicle Sanitisation

Vehicle Sanitisation Stations (VSS)

Vehicle Sanitisation Best Practice


Tools and Resources

Public Health Orders

COVID-19 resources

Financial Assistance


 

News and Updates

Point to Point Transport COVID Roadmap

Latest update on eased COVID restrictions
Vaccination requirements updated for Sydney International Airport
Moree Plains Shire LGA removed from NSW/Queensland Border Bubble


 

How to be COVID Safe

Mandatory Masks

Mask wearing is now mandatory in all NSW point to point transport vehicles

Mandatory mask wearing does not apply to:

  • Children 12 and under
  • Persons with a physical or mental health illness or condition, or disability that makes wearing a fitted face covering unsuitable including, for example, a skin condition, an intellectual disability, autism or trauma.

The Public Health Order on mandatory mask wearing requires anybody with an exemption to carry evidence of their exemption on them at all times. This is so proof of exemption can be provided at any time on request to an enforcement officer. Evidence can be:

  • a medical certificate
  • other written evidence signed by a registered health practitioner or a registered NDIS provider
  • a statutory declaration by the person.

The evidence must set out the medical condition, or disability which makes wearing a mask unsuitable.

Do I need to wear a mask when I have a passenger in my car?

Yes. Masks must be worn at all times by drivers and passengers when travelling in taxis, hire vehicles and rideshare when a passenger service is being provided.

Do I need to wear a mask if I am in a taxi waiting at a rank?

Yes. Masks must be worn at all times by drivers and passengers when travelling in taxis, hire vehicles and rideshare. This includes waiting in a line at a rank or public pick up point.

Do I need to wear a mask if I am by myself driving around while being available to accept a fare?

Yes. The driver must wear a mask at all times while in the vehicle unless the vehicle is “not available to accept a fare” and the driver is alone in the vehicle.

Do I need to wear a mask if I am driving home after my shift?

No – in this case the vehicle is not available for hire, so no mask is required.

Do I need to wear a mask if I am driving my taxi or hire vehicle when I am not working?

No – in this case the vehicle is not available for hire, so no mask is required.

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Mandatory QR codes

The use of QR Codes is now mandatory in all NSW point to point transport vehicles. For more information, please see the news item on QR Codes on our website

 

Do I have to get a QR code for my point to point transport vehicle?

Yes, the use of the NSW Government QR code is mandatory in all point to point transport vehicles. This includes taxis, hire vehicles, rideshare and community transport

If I have more than one vehicle, can they all use the same QR Code?

No, point to point transport vehicles must be registered individually for the NSW Government QR code.

Does the driver need to check into the vehicle?

Yes, it is mandatory for drivers to check-in at the start of their shift and for all passengers to check-in at the start of or early on during their journey.

Who needs to register the vehicle for a QR Code?

The owner of the vehicle providing passenger services must register as COVID Safe with Service NSW. The vehicle owner will then be given a unique QR code to be displayed in the vehicle. The owner is the person who is listed on the vehicle’s registration documentation. The owner of the vehicle is responsible for printing the QR code and ensuring it is in the vehicle and able to be easily used by all passengers.

How do I register for a QR Code?

To register your vehicle as COVID Safe and to receive a unique QR code, visit nsw.gov.au. Service providers who need to register 20 or more vehicles, businesses or business locations may use the bulk upload request form. 

Businesses and organisations registered as COVID Safe can access their NSW Government QR code and other customised resources online at their business resource page.

Can I drive a vehicle that does not have a QR Code in it?

No, a driver should not use a vehicle that is not displaying a NSW Government QR code

Is the driver responsible if the passenger does not check in?

No. Drivers should encourage passengers to check-in using the NSW Government QR code displayed in their vehicle, but ultimately it is the passenger’s responsibility to check in.

What do I do if the passenger does not have a smart phone?

If a passenger does not have a smartphone, the driver can check them in by using the Service NSW webform to record their details.

If a passenger refuses to scan the QR Code, does the driver still have to transport them?

No. Drivers should encourage passengers to check-in using the NSW Government QR code displayed in their vehicle, however, if a passenger refuses to check-in, the driver may deny the passenger entry to the vehicle as stated in the Public Health Order

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Safety Measures

What should drivers do to maintain good hygiene practices?

Drivers are required to wear masks and are advised to wash hands often with soap and water and use alcohol-based hand sanitiser where possible between hand washes and after opening and closing doors, moving luggage, exchanging payment and after personal contact.

What cleaning practices should be carried out and when?

Drivers are advised to wash hands often with soap and water and use alcohol-based hand sanitiser where possible between hand washes and after opening and closing doors, moving luggage, exchanging payment and after personal contact.

What are vehicle sanitisation stations and where are they?

The Point to Point Transport Commissioner and Transport for NSW are rolling out government-funded, complimentary vehicle sanitisation stations at locations throughout metro and regional New South Wales. This is a complimentary service for all point to point transport vehicles entitling them up to two sanitisations, per vehicle, per day to help reduce the spread of illness and assist with maintaining driver and passenger safety. This includes taxis, hire vehicles, rideshare vehicles, community transport, Government fleet and Emergency Services vehicles.

What social distancing measures should be in place for drivers?

Passengers should sit in the back seat of the vehicle, handle their own luggage where possible and use contactless payments - where cash payment is required. Drivers and passengers should wash their hands or use alcohol based hand sanitiser afterwards.

What should drivers do if they feel sick?

Drivers should immediately cease providing services:

  • if they are feeling unwell or displaying symptoms of COVID-19
  • have been tested for COVID-19 and awaiting results
  • have been required by health authorities to self-isolate

What precautions should drivers take during a shift to practice good hygiene?

  • covering coughs and sneezes with an elbow or a tissue
  • disposing of tissues properly
  • washing hands often with soap and water, including before and after eating and after going to the toilet
  • using alcohol-based hand sanitisers where available
  • cleaning and disinfecting surfaces
  • washing body, hair (including facial hair) and clothes thoroughly every day
  • staying more than 1.5 metres away from others where practical.

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Reporting COVID testing

Taxi and booking service providers are required to record risks to health and safety, including COVID-19 related incidents.

As a reminder: when a service provider becomes aware that a driver is being tested for COVID-19, or when a positive case has been identified they should notify the Commissioner by completing the COVID-19 reporting form accessed via the Industry Portal.

Our COVID-19 Reporting User Guide will take you through the simple and quick process step by step.

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Rules for your area

Greater Sydney

For up to date information on restrictions, case locations, hot spots and the rules that apply, visit the NSW Government website COVID page.
 

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Regional NSW

For up to date information on restrictions, case locations, hot spots and the rules that apply, visit the NSW Government website COVID page.

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Border Updates

Current COVID 19 restrictions for NSW borders

With the current COVID-19 outbreak situation unfolding, border controls across all states are being updated on an ongoing basis including requirements for NSW residents to quarantine, have permits and declaration passes or exemptions. Drivers needing to carry out passenger services across borders for work purposes should visit that state’s website for the latest information and look at border permits and exemptions. Links for more information:

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Tools and Resources

Public Health Orders

Public health orders have been issued to protect the community and reduce the spread of COVID-19 infection. Find out about state border restrictions, places that are closed, activities that can continue and how the restrictions affect what you can and can't do.

For further information about the new public health orders and restrictions under the orders, please visit health.nsw.gov.au/coronavirus.

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COVID-19 Resources

COVID-19 safe travel tips for the point to point transport industry

  1. Scan the QR code in the vehicle
  2. Passengers should sit in the back seat
  3. Use contactless payment methods where available
  4. Do not travel if you are feeling unwell
  5. Passengers should handle their own luggage

COVID-19 poster: How to handle and wear masks in the workplace

Please find below a poster and a short video advising point to point transport drivers on how to handle and wear masks in the workplace.

Download the poster

COVID-19 flyer

Under the point to point transport law, service providers have a duty of care, so far as is reasonably practicable, to ensure the health and safety of drivers, passengers and others in connection with the provision of the service. Here are some tips for service providers to help support their drivers during a COVID-19 outbreak.

Download the flyer

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Financial Assistance

Support for businesses and individuals

For information on how the Australian Government is supporting businesses in response to the Coronavirus (COVID-19) pandemic, please refer to the relevant Government websites:

What government support and assistance is to the point to point transport industry and drivers?

Support resources

Support services:

Industry links

  • Visit the NSW Government health website for the latest information and advice on novel coronavirus (COVID-19).
  • Safework Australia has developed an in-depth fact sheet for taxi and ride share services: Minimising the risk of exposure to COVID-19
  • Call the National Coronavirus Health Information Line on 1800 020 080 for general advice or healthdirect on 1800 022 222 if you have symptoms.
  • The Industry Contact Centre can be reached on 131 727 and is open for industry enquires from Monday to Friday 8am-5pm.
  • If you require translating or interpreting services, call 131 450. The phone number of your state or territory public health agency is available at www.health.gov.au/state-territory-contacts

Vehicle Sanitisation

 

Vehicle Sanitisation Stations

What are Vehicle Sanitisation Stations?

The Point to Point Transport Commissioner and Transport for NSW have rolled out government-funded, complimentary vehicle sanitisation stations at locations throughout metro and regional New South Wales. This is a complimentary service for all point to point transport vehicles entitling them up to two sanitisations, per vehicle, per day to help reduce the spread of illness and assist with maintaining driver and passenger safety. This includes taxis, hire vehicles, rideshare vehicles, community transport, Government fleet and Emergency Services vehicles.

Where can I get my vehicle sanitised?

The Point to Point Transport Commissioner and Transport for NSW are rolling out government-funded, complimentary vehicle sanitisation stations at locations throughout metro and regional New South Wales.

This is a complimentary service for all point to point transport vehicles entitling them up to two sanitisations, per vehicle, per day. This will help reduce the spread of illness and assist with maintaining driver and passenger safety.

There are 12 vehicle sanitisation stations across the state in addition to a pop up station at Central Station. 

Information about complimentary vehicle sanitisation is available on our dedicated Vehicle Sanitisation Stations webpage.

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Vehicle Sanitisation Best Practice

Car cleaning tips for the point to point transport industry

An infographic to explain how often you should clean your vehicle, what parts you should clean and which cleaning products to use.

Download the infographic

How to clean your point to point vehicle

In order to prevent the spread of Coronavirus (COVID-19), drivers of point to point vehicles need to carry out good hygiene practices and protect themselves and their passengers from the spread of illness.

Here’s a short video guide on how to clean your point to point vehicle.

What areas of vehicles should be focused on when cleaning?

Areas of the car drivers should focus on when cleaning include:

Door handles both internal and external

  • Internal grab handles above doors
  • Seats and headrests
  • Seatbelts
  • Window control
  • Centre console
  • Cup holders
  • Dash
  • Buttons and radio
  • Payment terminal
  • Steering wheel
  • Boot lid and handle

When should a vehicle be cleaned?

Drivers should clean their vehicles at the end of each shift, and after a passenger who sounds unwell (e.g. sneezing or coughing while in the vehicle) exits the vehicle.

What cleaning products should I use?

Drivers should use alcohol-based wipes where available or household disinfectant to clean their vehicle.

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