Information relevant to the point to point transport industry as restrictions ease and the industry gets back on the road. (Updated Oct 16, 2021)
What changes and what stays the same?
On 18 October 2021, there will be an easing of restrictions in line with the roadmap issued by the NSW Government, which has seen the state begin to reopen. Below is a snapshot of what this means for the point to point transport industry.
No change - masks remain mandatory for drivers and passengers
QR Codes and checking into point to point transport vehicles
No change - drivers and passengers must continue to check-in
LGAs of concern and Authorised Workers
All LGAs are now in line with the rest of Greater Sydney.
This means drivers can provide passenger services throughout Greater Sydney.
Authorised worker requirements no longer apply.
Drivers within Greater Sydney (including Shellharbour, Central Coast, Wollongong, Blue Mountains)
All point to point transport drivers in Greater Sydney can provide passenger services within Greater Sydney
Regional NSW drivers
All point to point transport drivers in regional NSW can provide passenger services within regional NSW and enter Greater Sydney.
Being fully vaccinated is strongly encouraged; however, there is currently no requirement for drivers or passengers to be vaccinated.
Travel between Greater Sydney and Regional LGAs
Drivers who live in Greater Sydney no longer require a travel permit from Service NSW to provide passenger services outside of Greater Sydney.
Number of passengers permitted
There is no limit to the number of passengers you can have in your vehicle.
It is recommended, where possible, passengers sit in the back of the vehicle.
Mask wearing continues to be mandatory in all NSW point to point transport vehicles.
Drivers and passengers are required to wear masks when travelling in taxis, hire vehicles and rideshare when a passenger service is being provided. This includes waiting in a line at a rank or public pick up point.
Mandatory mask wearing does not apply to:
Children 12 and under
Persons with a physical or mental health illness or condition, or disability that makes wearing a fitted face covering unsuitable including, for example, a skin condition, an intellectual disability, autism or trauma.More information on mask-wearing, including exemptions, can be found on in the mask-wearing FAQ’s on the Keeping COVID Safe page.
The use of QR Codes remains mandatory in all NSW point to point transport vehicles. This includes taxis, hire vehicles, rideshare and community transport.
Drivers must check-in using the vehicle’s NSW Government QR code at the start of the shift and they should also check out when their shift is finished. Drivers should encourage passengers to check-in using the NSW Government QR code in their vehicle.
For information on how to register for a QR code and check-in rules for drivers and passengers, visit the QR Code FAQ on the Keeping COVID Safe page.
Vehicle Sanitisation Stations
Vehicle Sanitisation Stations are still available. Drivers are strongly encouraged to utilise the VSS closest to them. This service is free and each vehicle can be sanitised up to twice a day.
As of Monday 11 October, there are no longer LGAs of concern. LGAs that were previously categorised as areas of concern are now in line with Greater Sydney. This means drivers who live in Greater Sydney can provide passenger services throughout all of Greater Sydney.
From 11 October 2021 drivers do not need a permit to travel within NSW.
Drivers who live in regional NSW can provide passenger services within regional NSW.
All drivers and passengers are strongly encouraged to be vaccinated. However, there is currently no mandated requirement for drivers or passengers to be vaccinated. Businesses may propose their own vaccination plan and requirements for drivers and this should be included in the service providers Safety Management Plan.
Drivers do not need to ask passengers for proof of vaccination status.
For service providers who have point to point transport staff working in offices or call centres:
if a staff member is not fully vaccinated the employer must require them to work from home, unless it is not reasonable practicable to do so.
currently, employers must allow an employee who is fully vaccinated to work from their home, if it is reasonably practicable to do so.
Number of passengers permitted in a point to point transport vehicle
Currently, under the Public Health Order there are no passenger limitations placed on point to point transport vehicles.
It is recommended, where possible, passengers sit in the back of the vehicle and follow the COVID Safe advice that is in place and available on our website.
Rules for close contacts
Everyone, vaccinated and not vaccinated, must get tested if they have any symptoms of COVID-19 and immediately self-isolate until a negative result is received.
Whether a driver or employee is vaccinated or not vaccinated if they test positive for COVID-19 they must self-isolate for 14 days.• The advice currently stands that if a driver is a close contact of a positive case and vaccinated, they must get tested and self-isolate for seven days. On day six after exposure, they must get tested again. If a negative result is received and the driver is well, they can end isolation after day seven. This advice may change in which case we will update you.
If a driver is a close contact of a positive case and not vaccinated they must get tested and immediately self-isolate for 14 days. On day 12, they should get tested again. If a negative result is received, they can end isolation after day 14.
Businesses must inform NSW Health if three or more employees test positive for COVID-19 in a seven-day period.
Reporting positive COVID-19 cases
Service providers still need to notify the Commissioner when they become aware that a driver has tested positive for COVID-19 by completing the COVID-19 reporting form on the Industry Portal.
After the driver has completed their isolation period, they need to provide the service provider with a clearance letter from NSW Health. The service provider can then make a note in the Industry Portal and the Commissioner will flag the driver as ready to drive again.
Negative results or drivers awaiting results do not need to be reported.
Getting back on the road
The following checklists will help ensure taxis, hire car and rideshare vehicles are compliant and safe for drivers and passengers as they get back on the road.
For service providers, and other responsible people:
With a number of new drivers entering the industry, service providers must ensure that their drivers are properly screened. Drivers must have no disqualifying offences, and they must meet all eligibility criteria.
For a detailed explanation of the checks and driver management steps a service provider should undertake to onboard and manage a new driver, refer to the:
If you want to release them from hold, the taxis service provider, vehicle owner, taxi licence holder or an authorised representative will need to go to a Service NSW Centre to complete the transaction.