Functions of the Commissioner

About the Point to Point Transport Commission 

Working together to achieve safer point to point transport in NSW

Barbara Wise is the inaugural NSW Point to Point Transport Commissioner - the regulator for taxis, hire vehicles and rideshare services under the NSW Government's point to point transport reforms.

She was appointed by the Minister for Transport and Infrastructure, the Hon Andrew Constance MP, who is responsible for the Point to Point Transport (Taxis and Hire Vehicles) Act 2016 (the Act) and the Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017 (the Regulation).

In November 2017, the Minister outlined his expectations relating to the Commissioner's service delivery priorities. Read the Statement of Expectations and the Commissioner's Statement of Intent.

Functions of the Point to Point Transport Commissioner

Under the Point to Point Transport (Taxis and Hire Vehicles) Act 2016, the Point to Point Transport Commissioner has the following functions:

  • to administer the Point to Point Transport (Taxis and Hire Vehicles) Act 2016, including the authorisation and licencing schemes established by the Act
  • to manage the enforcement of the Act and the Regulation
  • to recommend safety and standards for passenger and booking services
  • to assist in the determination of liability for and enforcement of payment of the passenger service levy
  • to advise the Minister for Transport and Infrastructure on passenger services and booking services matters
  • any other functions imposed on the Commissioner by the Point to Point Transport (Taxis and Hire Vehicles) Act 2016 or any other Act.
The Point to Point Taskforce and the Development of the Act

The point to point transport industry has faced a number of challenges in recent years, due largely to new entities entering the market and bringing with them new business models and technologies for customer bookings, trackings and payments. The way services are delivered to customers has fundamentally changed, with many in the community embracing the new systems, services and competitive fares.

The NSW Government recognised the need to respond to these challenges and to create a more adapative, innovative and competitive environment for the whole industry. And so an independent taskforce was established in 2015 to review the future sustainability of point to point transport in NSW.

The Government accepted 56 of the 57 recommendations made by the taskforce in its final report, which formed the basis of the Point to Point Transport (Taxis and Hire Vehicles) Act 2016. The Act is designed to encourage more choice and flexibility for customers, greater autonomy for industry and a renewed focus on safety standards.

It was passed by both Houses of New South Wales Parliament on 22 June 2016. Click here to read transcripts of the speeches delivered by the Hon Andrew Constance MP, Minister for Transport and Infrastructure.

The proposed Regulation was released for public consultation from 11 April 2017 to 9 May 2017, during which time about 215 submissions were received from industry, government agencies and the general public. The Point to Point Transport Commissioner also met with a number of industry and government stakeholders during the consultation process.

Several key themes were raised during the consultation process, including safety standards and risks, wheelchair accessible taxi services, digital displays, driver identification, fare calculation devices, signs and markings, security, insurance, disqualifying offences and ineligible drivers, English language requirements, notifiable occurences and authorisation.

More information about the consultation process and outcomes is available on the Transport for NSW website.

The final Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017 was published on 18 August 2017.

The Point to Point Transport Commissioner is working with industry to ensure they have the knowledge and capability to implement their own systems for managing safety and to promote industry compliance with the Act and Regulation through education and information.

The Point to Point Transport Commissioner is also supporting the transition of existing service providers and facilitating the authorisation of new service providers under the law to achieve safer point to point transport in NSW.

Links to more information

 

Related Pages

Meet the Commissioner
Commission Services