Booking service provider - glossary

A booking service provider takes bookings for taxis or hire vehicle to provide passenger services and communicates bookings to drivers.

The inclusion of this term in the Point to Point Transport Act means that a wider range of people and businesses are covered by the law than under the Passenger Transport Act 1990 (the 1990 Act).

For example, while there have been businesses that provide phone and internet booking facilities to hire car operators, taxi and hire car drivers and their customers for many years, they were not covered by the 1990 Act. Depending on how the business is run, the Point to Point Transport Act covers them for the first time.

Taxi networks from the 1990 Act are also considered to be booking service providers, and any taxi network that was authorised under the 1990 Act is being automatically recognised as a booking service provider under the new law.

Hire car operators would also often take bookings from customers in relation to the provision of hire car services, and for this reason hire car operators who were accredited under the 1990 Act are also being automatically recognised as booking service providers.

Many taxi and hire car drivers would also be covered by the definition of a booking service provider because it is common for them to take bookings directly from customers, and also to pass them on to other drivers.

Booking service providers must be authorised by the Commissioner.

The regulation excludes travel agents from the definition of a booking service provider.