Safety management system - glossary

A safety management system is a way of identifying, recording and managing risks associated with providing services. People who are involved in making decisions affecting all or a substantial part of the services (eg booking services, taxi services or related security services) need to take part in developing and maintaining the safety management system. These people are referred to as officers under the Point to Point Transport Act 2016.

A safety management system involves identifying and keeping records of:

  • Reasonably foreseeable hazards that could give rise to risks to health and safety to drivers, passengers, and other people in connection with the provision of the service
  • The control measures taken to eliminate or minimise the risks
  • What is done to maintain those control measures

In developing and maintaining a safety management system, service providers (and officers within those service providers) also have to consult with other people, such as drivers, vehicle owners, affiliated providers, licence holders, as appropriate, and keep records of those consultations.

Other records that need to be kept for the safety management system to be compliant with the law include details of how they comply with safety standards, and details of any notifiable occurrences .