Keeping COVIDSafe

Register your taxi as COVID Safe

By registering your taxi as COVID Safe, you will be working to manage the spread of COVID-19 and helping your passengers and drivers feel confident in the safety of the point to point transport industry. 

If you provide rank and hail taxi services and would like to take part in this program, you are encouraged to visit the NSW Government website to register online. Service providers who need to register 20 or more businesses or business locations, may use the bulk upload request form.

For a detailed step-by-step process on how to bulk upload registrations, see below:


​​​​​If you have already registered your business as COVID Safe, we thank you for your ongoing support. To update, delete or check a registration, please contact Service NSW on 13 77 88 and request to speak with Business Concierge.

QR codes in taxis providing rank and hail passenger services

QR code check-in keeps a record of a passenger’s journey and this data is shared with NSW Health in cases where contact tracing is required.
The use of QR codes in taxis is voluntary, so if a passenger refuses to scan the QR code during their journey, a driver does not have the right to refuse the fare.

Taxi passengers are strongly encouraged to scan the QR code found in taxis for contactless check-in to help manage the spread of COVID-19.

Alternatively, if a passenger does not have a phone to scan the QR code, they can make a booking with the taxi company which will capture their details required for contact tracing.

For more information about QR codes in taxis please watch the video below:


QR codes in hire vehicles (including rideshare)

The use of QR codes in point to point transport vehicles in NSW is voluntary. They are useful in contact tracing, as they can track the details of all passengers in a vehicle as well as the time of the journey.

Some of this contact tracing information (the details of the individual who placed the booking) should already be captured, as Booking Service Providers are required to keep passenger booking information for every booking. In addition, Booking Service Providers will already have procedures in place to help with contact tracing as COVID 19 will be a risk in their Safety Management System’s Risk Register. Taxis providing rank and hail work in NSW do not have booking records so Taxi Service Providers and drivers are more strongly encouraged to use QR codes.

Booking Service Providers may wish to use QR codes in their point to point transport vehicles. If you would like a unique QR code for your business, register on the Service NSW website as a Service NSW COVID Safe business.


CBD Secure Taxi Ranks

Secure taxi ranks usually operate late on Friday and Saturday nights in busy locations across NSW. Security guards are on duty to help ensure a safe environment for both customers and drivers.

From Thursday 3 December 2020, additional secure taxi rank services are being provided as part of the Sydney CBD Summer Revitalisation Initiative.

Passengers are encouraged to use the QR code in taxis where available.

For more information on secure rank locations and times visit

Name Secure Taxi Rank Address Location Link

201 Sussex Street

Outside Healthline Pharmacy, Darling Park Centre

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Bathurst Street,

George Street outside St. Andrew's Cathedral

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18a Martin Place

Between Pitt St and Martin Pl

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Darling Harbour

Lime St near Erskine St, King St Wharf

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Darling Harbour, Slip Lane

Iron Wharf Pl, outside Sofitel Sydney

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Loftus Street

On the corner of Loftus St and Reiby Pl

Map location

43 – 57 Goulburn Street

Near Cunningham St

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12 Argyle Street

The Rocks opposite Clock Tower Square Shopping Centre

Map location

262 Pitt Street

On the corner of Pitt St and Park St

Map location

4 Bridge Street

Near George St

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17 Bridge Street

Near Tankstream Way

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61 Market Street

Opposite Sydney Tower Eye

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115 Liverpool Street

On the corner of Pitt St and Liverpool St

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475 Kent Street

On the corner of Druitt St and Kent St

Map location