Let's make every ride a safe ride

With COVID-19 restrictions easing over the Christmas and New Year period, and NSW residents getting out and about this summer in a COVID-safe way, increased passenger numbers are expected in taxis, hire vehicles (including rideshare vehicles) across the state. 

We are reminding passengers and drivers to help make every ride a safe ride by implementing a range of safety tips when using point to point transport.


Safety tips for passengers

  • Check your ride: If you booked a taxi or rideshare service in advance, check that the vehicle you’re getting into is the one you’re supposed to be in – make sure the number plate and vehicle make and colour is the one your booking says it is;  
  • Match before you catch: If you’ve booked using an app make sure the photo of the driver on the app matches the person driving the car or if you’re getting into a taxi make sure the driver has their driver ID on display;  
  • Know your app: Most booking apps have safety features you can utilise. Get to know these features and how your service provider is supporting your safety.
  • Share with those who care: Once you are in your taxi or rideshare vehicle share the details of your journey with a friend or family member;  
  • You can go your own way: You have the right to tell the driver if there’s a route you know and would like to go.
  • Back seat, mask up: Sit in the back with your face mask on - your driver will appreciate it!
  • Tap and pay: Use contactless payments where possible when travelling in taxis. 
  • Stay at home: If you’re feeling unwell, you shouldn’t be travelling anywhere. Stay at home and seek medical advice. 
  • Hands free: Avoid touching multiple surfaces and handle your own luggage when you can.
  • Check in – If you are travelling in a taxi using QR code check-ins, make sure you are COVID-safe and check in.

Safety tips for drivers 

  • Clean show and go: Before your trip, clean your vehicle or visit a vehicle sanitisation station. If you’re a rideshare or hire vehicle driver, make sure your vehicle is displaying a retroreflective sticker. Taxi drivers, make sure you place your ID in the holder before you go
  • Check and greet: Check the booking and passenger trip details 
  • Backseat, mask up: Suggest passengers sit in the back seat with a mask to be COVID safe 
  • Stay safe: Always take care of yourself and the safety of others 
  • Scan to check in: If available, ask your passengers to scan the QR code and enter their details to help with contact tracing in taxis
  • Tap and pay: Offer contactless payment methods 
  • Use designated areas: Use the appropriate dedicated taxi ranks, Kiss and Ride or PUDO bays for your point to point service, for the safest set downs and pickups

Secure Ranks

Secure taxi ranks usually operate late on Friday and Saturday nights in busy locations across NSW. Security guards are on duty to help ensure a safe environment for both customers and drivers.

From Thursday 3 December 2020, additional secure taxi rank services are being provided as part of the Sydney CBD Summer Revitalisation Initiative.

Passengers are encouraged to use the QR code in taxis where available.

For more information on secure rank locations and times visit transportnsw.info

Name Secure Taxi Rank Address Location Link

201 Sussex Street

Outside Healthline Pharmacy, Darling Park Centre

Map location

Bathurst Street,

George Street outside St. Andrew's Cathedral

Map location 

18a Martin Place

Between Pitt St and Martin Pl

Map location

Darling Harbour

Lime St near Erskine St, King St Wharf

Map location

Darling Harbour, Slip Lane

Iron Wharf Pl, outside Sofitel Sydney

Map location

Loftus Street

On the corner of Loftus St and Reiby Pl

Map location

43 – 57 Goulburn Street

Near Cunningham St

Map location

12 Argyle Street

The Rocks opposite Clock Tower Square Shopping Centre

Map location

262 Pitt Street

On the corner of Pitt St and Park St

Map location

4 Bridge Street

Near George St

Map location

17 Bridge Street

Near Tankstream Way

Map location

61 Market Street

Opposite Sydney Tower Eye

Map location

115 Liverpool Street

On the corner of Pitt St and Liverpool St

Map location

475 Kent Street

On the corner of Druitt St and Kent St

Map location