Point to Point Transport Commissioner ensuring that fares are fair


The Point to Point Transport Commissioner, Anthony Wing’s Authorised Officers have been out in force over the Easter school holiday period and ANZAC Day, to catch taxi drivers who are not using their meters when providing rank and hail services.

Mr Wing, reminded taxi drivers providing rank and hail passenger services that they must use the meter. They cannot refuse a passenger if they do not agree to a fixed fare, negotiate a fare, or demand a fare other than the one displayed on the meter.

“My compliance team of Authorised Officers are continuing to target taxi drivers who are breaking the law,” Mr Wing said. “Any taxi driver who chooses to break the law risks a fine of $300”.

“Since late November 2022 we have issued 150 fare related fines to drivers breaking the law by choosing not to use the meter for rank and hail fares, overcharging or demanding that the passenger agrees to a fixed fare. There is no place for this behaviour in the industry.”

The Authorised Officers will continue to have a strong presence throughout NSW targeting major events and busy locations.

In addition, passengers are reminded to call the Commissioner’s Taxi Fare Hotline – 1800 500 410 if they experience a taxi fare related issue. These reports will be provided to the taxi company to follow up and take appropriate action with respect to their drivers.

“The hotline continues to be a dedicated channel to make it easier for passengers to report taxi fare related feedback”, Mr Wing said. To help the Hotline team, passengers should provide as much information as possible, including the taxi number plate and company.

Background on the Point to Point Transport Commissioner

The Point to Point Transport Commissioner, Anthony Wing, is the independent regulator for taxis, hire vehicles and rideshare, in NSW.  The Commissioner's main role is to administer and enforce point to point transport law, including safety standards for the industry

The Commissioner works with the point to point transport industry to ensure they have the knowledge and capability to implement systems for managing safety; focusing particularly on compliance through education and information, and undertaking advisory, audit and enforcement activities.

For more information see the Point to Point Transport Commissioner’s website


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