Smart CCTV

Project overview

Smart CCTV cameras at taxi ranks are being rolled out at selected locations throughout NSW as part of a trial expansion in collaboration with the Transport for NSW Open data team. The initial trial was conducted at Central Station where the technology was trialled successfully. For more information on the initial trial read the news article

The Commissioner and Transport for NSW are rolling out more cameras with the intention to monitor safety, inform on usage, driver and passenger activity and safety. The system will aim to improve service efficiency and safety at each location. This trial is underpinned by the Point to Point Transport Commissioner's strategic priorities and the aim is to ensure the safest possible point to point services are being delivered for drivers, passengers and the community.

Locations

The Commissioner is working with local councils to identify appropriate taxi ranks to be part of the trial. These trial locations will be made available to view as the end of the selection process.

FAQs

Why are more cameras being rolled out across the state?

Based on the proof of concept at Central Station, it is anticipated the CCTV cameras will be able to:

  • Improve safety, through:

o    Identifying private vehicles and other non-taxis illegally stopping at taxi ranks 
o    Checking that night time taxis are not illegally using taxi ranks outside normal hours of operation
o    Identifying double parking at taxi ranks

  • Inform customers, through:

o    Measuring patronage including approximate people counts and passenger flow at a specific rank 
o    Measuring rank usage patterns including peak times for taxis and passengers, to better inform service demand decisions for drivers and passengers  
o    Identify service gaps for passengers who are waiting at ranks where there are no available taxi services

Will the footage captured be secure? 

The footage captured on Smart CCTV cameras will be securely stored and deleted after 30 days. Footage deemed necessary for investigation will be managed in a secure system by an Authorised Compliance officer in line with current Point to Point Transport Commissioner compliance and privacy policy and procedures.

Can footage captured by taxi rank Smart CCTV cameras be supplied as evidence in court? 

Only original footage that has been deemed necessary for investigation can be accessed according to provisions under NSW privacy laws and specific legislation. All other transferred images captured by Smart CCTV at a taxi rank will be de-identified.

What is Open Data and the Open Data hub?

Open Data is de-identified data that is published for public consumption. It allows innovators and entrepreneurs access to NSW government data to develop new products and services for transport customers. For more information about Open Data and the OpenData hub please visit their website.

How will the footage captured help to keep the community of NSW safe?

The smart CCTV will provide statistics of travel behaviours including vehicle type, de-identified passenger data and key travel times. The smart CCTV will also capture passenger and driver behaviours such as unsafe drop off and pick up of passengers. With this data, it will be better understood how data derived from Smart CCTV might improve safety outcomes, customer experiences and transport management. This will be done through reducing passenger wait times and optimisation of traffic to help promote better connectivity to and from city centres leading to more efficient passenger journeys, focusing on vehicle safety and compliance

When is it expected that the installation of the Smart CCTV cameras will be completed?

It is expected the Smart CCTV camera installations will be completed by the end of 2021. This date is subject to change.

How will the Smart CCTV affect me as a point to point transport service provider or driver?

As a driver, through monitoring of taxi ranks and surrounding activities, the Smart CCTV rollout will assist in improving safety and help identify where optimisations can be made.

How will the Smart CCTV affect me as a point to point transport passenger?

As a passenger, through monitoring of taxi ranks and through gained visibility over passenger behaviours and usage, the Smart CCTV rollout will assist in improving safety and service delivery to taxi patrons.

How do we know if a taxi rank has Smart CCTV cameras installed?

At each location where a smart CCTV camera is installed, there will be visible signage reading: “Smart CCTV is in use in this area for the purposes of improving safety.”

Who can access the data and information gathered from the Smart CCTV footage?

Members of the public can request access to CCTV footage that transport agencies hold. As footage is usually only kept for a short time, we deal informally with any request for CCTV footage. Send a written request for footage to: information@transport.nsw.gov.au. 

Should we locate and retrieve relevant footage, you will be contacted with the option of applying to access it under the Government Information (Public Access) Act 2009 (GIPA Act). The Information Access Unit will then decide on the outcome of your application to access the footage. Please note, any release of footage will be applicable to privacy laws. For more information on accessing CCTV data, visit Transport for NSW.

If I know of a taxi rank that could benefit from a Smart CCTV camera, who should I contact?

If you know of a taxi rank that could benefit from the installation of Smart CCTV cameras, please email smart.cctv@transport.nsw.gov.au  stating the location and reason why you feel this taxi rank would benefit.

Who can I contact to ask more about the Smart CCTV trial?

For more information about the trial expansion please email: smart.cctv@transport.nsw.gov.au