Taxi Service Providers

A business that provides passenger services in a licensed taxi is known as a Taxi Service Provider. These service providers were known as taxi operators and taxi networks under the former Passenger Transport Act 1990.

Under the old Act taxi operators had to be affiliated to a taxi network, if there was one in the area. This has changed under the new laws to allow for greater flexibility for the industry.

Under the new laws, it is still possible to be affiliated to a taxi service provider who facilitates branding, fares, security and safety management systems for the taxi service, but it is not mandatory. If you are affiliated to an authorised Taxi Service Provider then you would be considered an affiliated provider, and you do not need to be authorised by the Point to Point Transport Commissioner.

Visit the affiliated providers page for more details.

If you wish to set your own fares and branding, and make your own arrangements for safety and security then you need to become authorised as a Taxi Service Provider. You would also be able to provide these kinds of related services to other affiliated providers. 

Taxi Service Providers that take bookings also need to become authorised as a Booking Service Provider.  It is possible to be authorised as both under the new regulatory framework.

Visit the Booking Service Providers page for more information.

This page contains the following information:

How to become an authorised Taxi Service Provider

Taxi Service Providers must be authorised under the new point to point transport laws in NSW and large penalties apply for anyone providing a taxi service without authorisation, unless they are affiliated to an authorised Taxi Service Provider.

1. Register for access to the Industry Portal

Service providers can use the Industry Portal to register to become authorised, manage their accounts and meet their safety obligations. 

Individuals, partnerships and bodies corporate wanting to become a Taxi Service Provider will need to register for access to the Industry Portal before they can complete an application to become authorised.

2. Becoming authorised

Once you have access to the Industry Portal you will be able to log in and fill in an application form for authorisation.

Visit the becoming authorised page for more information.

Read the Authorisation fact sheet. 

3. Paying the Passenger Service Levy

The Passenger Service Levy commenced on 1 February 2018 and is a temporary levy payable by taxi and booking service providers that applies to each passenger service transaction. It will fund the NSW Government’s $250m industry assistance package designed to help the taxi and hire car industries adjust to the new regulatory framework.

For Taxi Service Providers, it means $1 for every passenger service provided where a customer hails down the taxi in the street or takes a taxi from a taxi rank.

Taxi Service Providers need to register as a taxpayer through the Industry Portal to pay the levy.

Please note: Taxi Service Providers in remote parts of NSW are exempt from paying the levy. Special conditions apply to smaller Taxi Service Providers.

Visit the Passenger Service Levy collection page for more information.

Read the Passenger Service Levy fact sheet. 

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Conditions of authorisation

Once authorised, you are responsible for ensuring your business operates legally and complies with any conditions of authorisation.

Standard conditions that apply to all authorised Taxi Service Providers (and Booking Service Providers):

  • compliance with safety standards
  • keeping records of all passenger service transactions for at least 2 years
  • keeping other required records
  • compliance with the requirements of  the Passenger Service Levy, and
  • providing written notice to the Commission within 7 days of changes to the business address, and within 21 days of any changes to a nominated director or manager

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Duty of care

You have a duty of care to ensure the health and safety of drivers, passengers and other people connected with your services. For example, you must ensure security equipment is working and the driver is trained in using it to monitor and manage risk.

You must:

  • eliminate risks to safety so far as is reasonably practicable
  • if it is not reasonably practicable to eliminate risks to safety then you must minimise those risks so far as is reasonably practicable

What do you mean by ‘reasonably practicable’?

Reasonably practicable means doing what is reasonably able to be done to ensure the health and safety of drivers and others.  Authorised Taxi and Booking Service Providers should take into account:

  • the likelihood of the hazard or risk occurring
  • the degree of harm from the hazard or risk
  • what you know or ought reasonably should know about ways of eliminating or minimising the hazard or risk
  • the availability and suitability of ways to eliminate or minimise the risk
  • cost

Visit the Safety Management System page for more information.

Read the Duty of Care and Safety Management System fact sheet.

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Safety standards and systems

The safety of the industry in NSW is our top priority, so it is important that all authorised service providers comply with strict safety standards to ensure that their services are safe.

You are required to have a safety management system in place to manage and eliminate risk. Safety management systems should be tailored to your business and should outline the steps taken to identify and manage safety risks for drivers and passengers.

At a glance: safety standards for taxis

  • Only taxis can pick up customers from ranks or be hailed down in the street
  • Taxis must have a roof light and sign displaying the word ‘TAXI’
  • Duress alarms and vehicle tracking systems need to be installed in all taxis operating in Sydney, Wollongong, the Central Coast and Newcastle
  • New specifications for fare calculation devices (meters) and security cameras will be phased in by late 2018

Visit the Safety Management System page for more information.

Read the Duty of Care and Safety Management System fact sheet. 

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Keeping records

Records need to be kept by Taxi Service Providers so they can demonstrate how they are identifying, recording and managing the risks associated with the services they are providing.

All authorised service providers (Taxi Service Providers and Booking Service Providers) need to keep records of:

  • full names and driver licence numbers of all drivers
  • registration details for all cars in their fleet

Taxi Service Providers must keep a record of each hire that results from a taxi in a taxi rank or a street hail for at least two years after the trip has been completed. All of the following information needs to be recorded:

  • the date, start and end time of a journey
  • the starting and final location of a journey
  • the driver’s full name and the identification number on the driver identity document
  • the taxi’s registration number (eg T1234)
  • the fare amount

You also need to keep records to demonstrate how you comply with safety standards. Taxi Service Providers need to:

  • identify and keep records of reasonably foreseeable hazards that could pose a risk to the health and safety of drivers, passengers and others
  • identify and keep records of control measures taken to eliminate or minimise those risks, and
  • keep records of the actions taken to maintain control measures.
  • Consult with other duty holders (eg drivers) to make sure there are no gaps in safety. Records of these consultations will also need to be kept.

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Related Pages

Taxi Licensing
Affiliated Taxi Service Providers