What is a Safety Management System?
reasonably foreseeable risks to the health and safety of drivers, passengers and others
the control measures taken to eliminate or minimise the risks, and
what is done to maintain the control measures
Authorised Taxi and Booking Service Providers have a duty of care to ensure, so far as is reasonably practicable, the health and safety of drivers, passengers and others in connection with the provision of the service and need to develop a Safety Management System.
This page contains the following information:
- What is my duty of care?
- What is a Safety Management System and why do I need one?
- Who is responsible for the Safety Management System?
- How it works: identify, assess and control
- Record keeping requirements
- Download the Due Diligence fact sheet.
- Download the Duty of Care and Safety Management Systems fact sheet.
What is my duty of care?
Authorised Taxi and Booking Service Providers have a duty of care to ensure, so far as is reasonably practicable, the health and safety of drivers, passengers and others in connection with the provision of the service. Service providers need to develop a Safety Management System to identify, assess and control any safety risks.
1. Eliminate risks to safety so far as is reasonably practicable
2. If it is not reasonably practicable to eliminate risks to safety then you must minimise those risks so far as is reasonably practicable
What is meant by ‘reasonably practicable’
Reasonably practicable means doing what is reasonably able to be done to ensure the health and safety of drivers and others.
- the likelihood of the hazard or risk occurring
- the degree of harm from the hazard or risk
- what you know or ought reasonably should know about ways of eliminating or minimising the hazard or risk
- the availability and suitability of ways to eliminate or minimise the risk
What is a Safety Management System and why do I need one?
A Safety Management System details how you identify, record and manage any risks associated with your services, and how you meet safety standards outlined in the regulatory framework. Your Safety Management System should be unique to your business.
The Point to Point Transport Commissioner will rely on details in your Safety Management System to determine whether your business is meeting its legal obligation to provide the safest possible service.
For more details about safety standards please visit the following pages:
- Safety standards for taxis
- Safety standards for vehicles providing booked services
- Safety standards for drivers
Who is responsible for the Safety Management System?
People involved in the decision-making of a business need to be involved in developing and maintaining the Safety Management System.
Action can be taken by the Point to Point Transport Commissioner against a business and/or its officers if they don’t meet safety standards or fail to take reasonable steps to mitigate risk.
The due diligence fact sheet explains how officers are expected to exercise due diligence in their approach to ensuring a business is meeting its safety obligations.
How it works: identify, assess and control
1. Identify all the safety risks
Accidents and near misses due to driver fatigue are a common industry hazard. Using this hazard as an example, discuss any incident with the driver and conduct a risk assessment as soon as possible. You will need to do this for each risk identified.
2. Assess the risk
Once a risk has been identified you should take steps to understand the nature of the harm, how serious the harm could be, and the likelihood of it happening. Document any discussions with those exposed to the safety risk, make a note of your risk assessment, and any decisions made about how to eliminate, control or minimise the risk in future.
3. Control the risk
After identifying and assessing a safety risk, it’s time to look at how to eliminate or minimise the risk through control measures. This could include:
Eliminate the risk
Example: removing a driver from the service where they are convicted of a disqualifying offence
Replacing the problem with something safer
Example: replacing multiple communication devices with a hands free device that’s easier and safer for the driver to operate.
Isolate the problem
Example: installing guard rails around vehicle service areas to create a barrier between people and designated work zones.
Install engineering controls
Example: temperature controls and warning alarms could be installed to alert fatigued drivers to stay awake.
Develop administrative controls
Example: a business could implement policies and procedures to address driver fatigue, lengthy shifts, secondary employment and traffic management. Other administrative controls may include developing training and education courses to address hazards.
Consider better reporting
Example: a business may look at the way it reports, manages and monitors incidents.
Record keeping requirements
You need to keep records to document how you meet the new safety standards and administer your Safety Management System.
A Safety Management System needs to be informed by regular consultation with others, such as drivers and Affiliated Taxi Service Providers, so you will also need to keep records of this consultation.
You are required to report certain types of incidents to the Point to Point Transport Commissioner. See the Notifiable Occurrences fact sheet for more information.