Your assistance means the world

Did you know taxi and hire vehicle (including rideshare) drivers have a legal obligation to accept passengers who are travelling with an assistance animal?

An assistance animal in NSW is a dog or other animal that is specifically trained to assist a person with a disability. These assistance animals are not pets, they are trained animals and are required to meet a high standard of hygiene and behaviour.

People travelling with an assistance animal rely on their assistance animal for help every day, and they also rely on taxi, hire vehicles, and rideshare drivers to get them where they need to go.

The Assistance Animal toolkit contains a range of user-friendly and easily shared resources to help service providers and drivers understand their legal obligations and role to supporting people travelling with a disability.