Purpose of the toolkit
Any driver who is providing passenger services in a taxi or hire vehicle (including rideshare) cannot refuse to transport a passenger with an assistance animal or an assistance animal in training. The resources in this toolkit including the fact sheet have been developed to help taxi service providers, affiliated providers and booking service providers inform and remind drivers of their legal obligations when providing passenger services to people travelling with an assistance animal.
Assistance Animals in the point to point transport industry: Commissioner, Anthony Wing
Podcast
In this podcast, we speak about passengers who travel with assistance animals and that it is illegal to refuse an assistance animal or assistance animal in training. Guest speakers Fran Diogo (Assistance Dogs Australia), Nick Abrahim from the NSW Taxi Council (and as a representative for the Disability Reference Group) and Kate Murdoch (former Paralympian) and her Guide Dog, Wylie, provide their valuable insights on this topic.
Video
Assistance Animals in the point to point transport industry
Assistance Animals in the point to point transport industry: Nick Abrahim
Assistance Animals in the point to point transport industry: Nick Liemandt
Assistance Animals in the point to point transport industry: Kate Murdoch
Assistance Animals in the point to point transport industry: Fran Diogo
Assistance Animals in the point to point transport industry: Phil Hazel
Assistance Animals in the point to point transport industry: Nick Rigas
Fact sheet
Click below to download the fact sheet
Image
Image controls:
Download fact sheet
Posters
Click below to download the posters.
Image
Image controls:
Download posters
Social media
Download the social media tiles and corresponding copy below.
Image Image controls: |
Post copy: All point to point transport drivers have a legal obligation to provide a passenger service to a passenger with an assistance animal or assistant animal in training. Assistance animals prove an important service to people who have a disability. |
Image Image controls: |
Post copy: Assistance animals come in all shapes and sizes and all of them are trained to meet a high standard of hygiene and behaviour.
|
Image Image controls: |
Post copy: Assistance animals come in all shapes and sizes and all of them are trained to meet a high standard of hygiene and behaviour.
|
Email/newsletter banners and key messages for your communications
Download the banners and copy any of the below key messages and use them in part or in full for your communications or for your website.
Image Image controls: |
Message 1:
Drivers cannot refuse to transport a passenger with an assistance animal.
All point to point transport drivers have a legal obligation to provide a passenger service to a passenger with an assistance animal or assistant animal in training.
Assistance animals provide an important service to people who have a disability.
Your assistance means the world. |
Image Image controls: |
Message 2:
Not all disabilities are visible disabilities.
While some people may travel with walking canes, mobility aids, hearing aids or other physical aids, some people may not have any visible signs of their disability.
Passengers travelling with an assistance animal should not be asked what their disability is or anything about their disability and cannot be refused service. |
Image Image controls: |
Message 3:
Not all assistance animals look the same.
They are not pets and provide an important service to people who have a disability.
Drivers cannot refuse service to a person travelling with an assistance animal. |
Terms of use
The toolkit content can be used ‘as is’ – that is using imagery, logo and copy; however, you are welcome to copy, paste and use the key messages as you wish in your communications and/or social media.
Due to copyright, please do not use or alter images in the resources in this toolkit. Further, do not use the Point to Point Transport Commissioner’s logo in your own communications.
If you have any questions please email: p2pevents@transport.nsw.gov.au. We will get back to you within 24 hours.