Becoming a taxi licence holder

Under new laws, taxi licences can no longer be sold, transferred or leased, and the person or company who operates a taxi (known as the taxi licence holder) will need to have a taxi licence in their name. The holder of a taxi licence can register and operate a taxi.  

Taxi licences are available on application to any eligible person who intends to operate a taxi and meets the standards set out by point to point transport law. 

This webpage will help new taxi licence holders understand their rights and responsibilities, and make an application for a taxi licence.

Who is a taxi licence holder?

A taxi licence holder is a person or business who:

  • uses a taxi licence that has been issued by the Point to Point Transport Commissioner to provide taxi passenger services (rank and hail)
  • has an affiliation with an authorised service provider (belongs to a network) or is an authorised service provider in their own right.

Who can become a taxi licence holder? 

Taxi licences are available from the Point to Point Transport Commissioner to any person who intends to operate a taxi service and who meets the standards set out by point to point transport law. 

How do I become a taxi licence holder?  

Licences to operate a taxi service are available through the Point to Point Transport Commissioner’s Industry Portal for an annual fee of $200.

To help work through the application process, the Point to Point Transport Commissioner has produced the following two resources:

Step by step guide: Applying for a NSW taxi licence

Video walkthrough: Applying for a NSW taxi licence

How much does it cost to become a taxi licence holder? 

Note: Taxi licences cannot be sold, traded or leased. 

Before applying for a taxi licence, do I need to be an authorised service provider? 

All operators providing a taxi service (taxi licence holders) must be either:

  • connected to an authorised service provider by being in a network (a taxi licence holder who operates their taxi under the authorisation of a taxi service provider is called an affiliate), or 
  • an authorised service provider

Applicants should be aware that they have safety obligations under the point to point transport law which they must comply with.

How do I connect (affiliate) with an authorised service provider? 

Determine which taxi service provider you would like to be affiliated with (join as part of their network) and then speak with that service provider.

In general, the taxi service provider will require you to enter a commercial arrangement with them and will provide you with the requirements for setting up your vehicle as a taxi. This may include installing the dispatch system and fare calculation device, and fitting it out with signs, lights and markings and safety equipment such as a security camera system. 

For more information on being an affiliated provider, please go to the Affiliated providers fact sheet.

What is an authorised service provider? 

Authorised service providers (ASP) are authorised by the Point to Point Transport Commissioner to provide taxi services and/or take bookings for passenger services.  

Being an ASP comes with serious safety obligations under the point to point transport law.

To learn more about being an ASP and how to apply for authorisation, go to the Becoming an Authorised Service Provider webpage.

Do any geographical operating area restrictions apply to taxi licences? 

No.

All taxis are now able to provide services anywhere in NSW. No operating area restrictions exist anywhere in NSW. However, there are additional requirements when providing taxi services in urban areas such as a duress alarm system and vehicle tracking device.  

For further information on operating areas, go to the Operating areas fact sheet.

What do I need to do if I want to become a Wheelchair Accessible Taxi licence holder?

Licences to operate a Wheelchair Accessible Taxi (WAT) service are available through the Point to Point Transport Commissioner’s Industry Portal and the application process is the same as for a standard taxi service. There is, however, no application or annual renewal fee for WAT licences.

Once in the Industry Portal, log into the ‘Taxi Licence Gateway’ and, when you reach the ‘Application Type’ screen, make sure to select ‘Wheelchair Accessible Taxi Licence’. 
 

Further education

Related resources are available from the Learning centre and the following links:  

If you have any questions or need further information, please visit the Point to Point Transport Commissioner’s website or call the Industry Contact Centre on 131 727.