Taxi Plate Management

The Point to Point Transport Commissioner through the Industry Portal supports a streamlined process for placing a taxi plate on hold, taking a taxi plate off hold and replacing a taxi plate if lost, damaged or stolen.

The following information will take providers of taxi services through the process.

Taxi plate transactions

To complete any of the following taxi plate transactions, a Taxi Plate Transaction application must be submitted by the taxi service provider via the Point to Point Commissioner’s Industry Portal. 

  • placing a taxi number plate on hold
  • taking a taxi plate off hold
  • replacing a taxi plate if lost, damaged or stolen

During the application, taxi service providers will be able to select which transaction applies to them.  

Shortly after the application has been submitted, an automated Transaction Authorisation letter* will be emailed to the nominated email address on file in the Industry Portal. Please note: If you do not receive an email please check your junk/spam mail, the email will be addressed from P2P Transactions.   

The registered operator/owner of the vehicle, or an authorised representative, will need to take this letter to a Service NSW service centre to complete the transaction. Service NSW now only requires this Transaction Authorisation letter from the Commissioner. 

To have an authorised representative complete the transaction the registered operator/owner of the vehicle or taxi service provider will need to fill out the Representative Authority section of the Number plates and/or cancellation of registration form

Additionally, to place a plate on hold, the Number Plates and/or Cancellation of Registration form is required to be completed by the registered vehicle operator. This form is available via the Service NSW website.   

*Important: The Transaction Authorisation letter will contain an expiry date and cannot be presented at a Service NSW service centre past this date. If a Transaction Authorisation letter has passed the expiry date, it is no longer valid and cannot be handed in at a Service NSW service centre. The Plates Management transaction application must be resubmitted via the Industry Portal.

Resources to help 

  • The following webcast includes more information and a helpful walk-through video to show the new process. 
     

  • A User Guide is also available to explain the process step by step:

Download User Guide

  • A Fact Sheet is available on how to place plates on hold and off hold at Service NSW:

Download Fact Sheet

Frequently Asked Questions

Placing taxi plates on/off hold

How do I place taxi number plates on hold? 

To manage taxi licence plates, a Taxi Plate Transaction application must be submitted via the Industry Portal. After submitting the application, the applicant will receive a Transaction Authorisation letter. Please note: If you do not receive an email please check your junk/spam mail, the email will be addressed from P2P Transactions. 

The registered operator/owner of the vehicle, or an authorised representative, will need to take this letter to a Service NSW service centre to complete the transaction. Service NSW now only requires this Transaction Authorisation letter from the Commissioner. 

The authorisation letter must be presented to a Service NSW service centre. Additionally, to place a plate on hold, the Number Plates and/or Cancellation of Registration form is required to be completed by the registered vehicle operator. This form is available via the Service NSW website. 

View our webcast for a demonstration of the new process. A User Guide with step-by-step instructions is also available on our website.

When taking plates off hold, can they be picked up from a different location to where they were placed on hold? 

Yes, they can be picked up from a different location to where they were placed on hold. It is important that the new location is arranged with Service NSW before beginning the authorisation transaction application.  

If the taxi service provider has already received the authorisation letter but the Registered Operator wants to change the pick-up location, the transaction will need to be cancelled, and the registered operator will then need to contact Service NSW to arrange a different pick-up location. The process will then need to be started again. 

How many days does the nominated person have to complete taxi plate on/off hold transactions? 

The nominated person has 7 days to complete plates on/off hold transactions.

Registration of taxi plates

I would like to register a new/additional taxi to my taxi fleet, what is the new process? 

If you wish to register an additional taxi in your fleet, you will need a taxi licence that is not currently associated with a registered taxi.  

If you have an available licence and the taxi plates are currently on hold at a Service NSW service centre, as a taxi service provider, you can submit a Taxi Plate Transaction application in the Point to Point Transport Commissioner’s Industry Portal to take the plates off hold.  

After submitting the application, the applicant will receive a Transaction Authorisation letter from Point to Point Transport Commissioner via email. Please note: If you do not receive an email please check your junk/spam mail, the email will be addressed from P2P Transactions. The registered operator/owner of the vehicle, or an authorised representative, will need to take this letter to a Service NSW service centre to complete the transaction. Service NSW now only requires this Transaction Authorisation letter from the Commissioner. 

 The Transaction Authorisation letter must be presented along with all relevant documentation to a Service NSW service centre to take the plates off hold.  

If you have an available licence and do not know the taxi plate number, or the previous plates have been surrendered, please contact the Point to Point Transport Commissioner’s Industry Contact Centre on 131 727, or email applications@transport.nsw.gov.au to have new plates ordered. 

For further information on vehicle registration, please contact Service NSW on 13 77 88, or visit the Service NSW website. 

I have taxi plates that are on hold at Service NSW, I would now like to register them to a vehicle. How do I do this? 

To take taxi plates off hold, a Taxi Plate Transaction application must be submitted via the Industry Portal. After submitting the application, the applicant will receive a Transaction Authorisation letter from the Point to Point Transport Commissioner via email. Please note: If you do not receive an email, please check your junk/spam mail, the email will be addressed from P2P Transactions. The registered operator/owner of the vehicle, or an authorised representative, will need to take this letter to a Service NSW service centre to complete the transaction. Service NSW now only requires this Transaction Authorisation letter from the Commissioner. The authorisation letter must be presented along with relevant documentation to a Service NSW service centre. Additionally, to place a plate on hold, the Number Plates and/or Cancellation of Registration form is required to be completed by the registered vehicle operator. This form is available via the Service NSW website.  

View our webcast for a demonstration on the new process. A User Guide with step-by-step instructions is also available on our website.

How do I cancel or re-establish a taxi registration under the same registered operator with the same taxi number plate? 

If the plates are currently on hold at Service NSW, a Taxi Plate Transaction application must be submitted via the Industry Portal. Upon submitting the application, the applicant will receive a Transaction Authorisation letter from Point to Point Transport Commissioner via email. Please note: If you do not receive an email, please check your junk/spam mail, the email will be addressed from P2P Transactions. The Transaction Authorisation letter must be presented along with relevant documentation to a Service NSW service centre to take the plates off hold. 

View our webcast for a demonstration on the new process. A User Guide with step-by-step instructions is also available on our website.

How many days does the nominated person have to register replacement plates? 

The nominated person has 28 days to register replacement plates to the taxi.

Replacement of taxi plates

How do I replace a set of taxi plates? 

To manage taxi plates including replacing damaged, lost, or stolen plates, a Taxi Plate Transaction application must be submitted via the Industry Portal. Once the transaction application has been submitted, the applicant will receive a Transaction Authorisation letter from Point to Point Transport Commissioner via email. Please note: If you do not receive an email, please check your junk/spam mail, the email will be addressed from P2P Transactions. The registered operator/owner of the vehicle, or an authorised representative, will need to take this letter to a Service NSW service centre to complete the transaction. Service NSW now only requires this Transaction Authorisation letter from the Commissioner. The authorisation letter must be presented along with relevant documentation to a Service NSW service centre. 

View our walkthrough video for a demonstration on the new process. A User Guide with step-by-step instructions is also available on our website. 

How many days does the nominated person have to register replacement plates? 

The nominated person has 28 days to register replacement plates to the taxi.

Transaction authorisation

Who can go into a Service NSW service centre to complete the transaction? 

This process has not changed. Either the taxi service provider, the registered operator or owner of the vehicle, or a nominated person can complete the transaction.  

 To have a nominated person complete the transaction you will need to fill out the Representative Authority section of the Number plates and/or cancellation of registration form, available on the Service NSW website. 

How long after I submit the Taxi Plate Transaction application will I receive the Transaction Authorisation letter? 

When placing plates on hold or taking them off hold, the applicant will receive the Transaction Authorisation letter via email from the Point to Point Transport Commissioner shortly after submitting the application. Please note: If you do not receive an email, please check your junk/spam mail, the email will be addressed from P2P TransactionsThe registered operator/owner of the vehicle, or an authorised representative, will need to take this letter to a Service NSW service centre to complete the transaction. Service NSW now only requires this Transaction Authorisation letter from the Commissioner. 

For a plate replacement request, the applicant will receive the letter within 1-3 business days. 

Can I re-print Transaction Authorisation letters? 

Yes, you can reprint letters by logging into the Industry Portal.  

On and off hold letters will be available for 7 days after completing the transaction request, replacement plate letters will be available for 28 days after completing the transaction request. 

What happens if the letter expires before the nominated person can get to a Service NSW service centre? 

You will need to start the process again and re-submit a transaction request. A Service NSW service centre cannot accept an expired letter.

General taxi plate management FAQs

I have purchased a new vehicle to be used as a taxi, do I still need to obtain a blue slip? If so, where do I get one from? 

Service NSW manages registration for all vehicles in NSW.  

For further information, please contact Service NSW on 13 77 88, or visit the Service NSW website. 

How do I surrender a taxi number plate? 

Service NSW manages registration for all vehicles in NSW.  

For further information, please contact Service NSW on 13 77 88, or visit the Service NSW website. 

Can I choose to have a nominated person visit Service NSW on my behalf? 

Yes. An applicant may choose to have a nominated person visit Service NSW on their behalf. The Taxi Service Provider will still need to submit the request via the Industry Portal. To have a nominated person complete the transaction the registered operator/owner of the vehicle will need to fill out the Representative Authority section of the Number plates and/or cancellation of registration form.