Annual Authorisation Fees

See below FAQs covering the following topics

• General information regarding Annual Authorisation Fees

• Payment of the authorisation fee

• I think my Authorisation Fee Notice is incorrect

• Additional industry questions

General information regarding Annual Authorisation Fees

Why have I received an Authorisation Fee Notice from the Point to Point Transport Commissioner? 

Point to point transport law sets out the conditions of authorisation for taxi and booking service providers. The payment of an annual authorisation fee is one of these conditions of authorisation.  

Authorisation fees are normally invoiced soon after the end of each financial year.  If you were authorised at any time during the financial year, you will receive a Fee Notice. 

When do I need to pay my annual authorisation fee? 

You are required to pay the annual authorisation fee by the due date shown on the Fee Notice issued to you.   

All authorised service providers must pay regardless of the number of passenger service transactions carried out in that financial year, and the fee is payable even if you did not carry out any passenger services. 

For example, Mohammad was authorised as a booking service provider for the first two months of the 2024/25 financial year. During that period, he did not provide any passenger services. On 1 September 2024, he surrendered his authorisation. Mohammad will be required to pay an authorisation fee of $619 for the 2024/25 financial year because he was authorised to provide point to point transport during July and August of 2024. If Mohammad had surrendered his authorisation before 1 July 2024, he would not have been required to pay an authorisation fee for the 2024/25 financial year. 

What information does the Authorisation Fee Notice include?  

The Authorisation Fee Notice will include your authorisation details, the authorisation fee amount, the due date and payment options. It is usually sent soon after the end of each financial year.  

How is the authorisation fee amount calculated? 

The authorisation fee amount you must pay is based on the number of passenger service transactions you carried out in that financial year.  

A passenger service transaction is a record of the key information relating to a point to point passenger journey (or trip). If it is a rank or hail passenger service in a taxi vehicle, the passenger service transaction is created when the trip begins. If it is a booked passenger service in a taxi, hire or rideshare vehicle, the passenger service transaction is created when the booking for the trip is made. 

If you are authorised to provide both taxi and booked services, the number of passenger service transactions for each authorisation are combined. 

Do authorisation fees change each year? 

Authorisation fees are adjusted each year to reflect changes in the Consumer Price Index (CPI) as reported by the Australian Bureau of Statistics. These adjustments are a requirement of point to point transport law. The Commissioner will publish a notice on the Point to Point Transport Commission website each year which details the fees for the next financial year. Any change to the authorisation fee will be based on the March CPI figures. 

Payment of the authorisation fee

How do I pay my authorisation fee? 

The Authorisation Fee Notice will list the fee amount and the different payment options that are available to you. Payment options include Direct Debit, Visa or Mastercard  and BPAY. 

Payment can be made via the portal.pointtopoint.nsw.gov.au. To do so, follow these steps: 

1. Log in to the ‘Authorised Service Provider Portal’. 
2. Click on the ‘Payments’ tab (left side of screen). 
3. Select the ‘Authorisation fee’ payment. 
4. Click the ‘Pay’ button. 
5. Follow the prompts to complete the payment.  

Can I pay my authorisation fee before the due date? 

Yes, payment can be made at any time before the due date. 

Can I pay my authorisation fee over the phone? 

Yes, payment can be made over with phone with a credit card. To do so, please call the Industry Contact Centre on 131 727. 

Can I pay my authorisation fee in instalments? 

No. It is not possible to pay your authorisation fee in instalments. You are required to pay the fee in full before the due date shown on the Authorisation Fee Notice. 

What happens if I don’t pay my authorisation fee by the due date? 

You need to pay the authorisation fee in full by the due date shown on the Authorisation Fee Notice.  

If you have not paid your authorisation fee in full by the due date, the unpaid amount will be referred to Revenue NSW who will commence collection activities on our behalf.  

Debts referred to Revenue NSW may incur additional fees. If you do not pay any outstanding fee to Revenue NSW, your authorisation will be cancelled. You will still be required to pay the outstanding debt, even if your authorisation is cancelled. For more information about Revenue NSW, refer to the revenue.nsw.gov.au webpage. 

I would like some additional time to pay, or I am unable to pay my authorisation fee. What should I do? 

Revenue NSW have payment options available for people experiencing hardship. For more information about this, please refer to the revenue.nsw.gov.au webpage. 

I haven’t paid last year’s authorisation fee – what should I do? 

Revenue NSW have payment options available for people experiencing hardship. For more information about this, please refer to the revenue.nsw.gov.au webpage.  

Note that you will need to contact Revenue NSW immediately to negotiate a payment plan. Your authorisation as a service provider can be suspended if you have unpaid and overdue authorisation fees, in which case you cannot continue operating your point to point transport business. 

I think my Authorisation Fee Notice is incorrect

What if I disagree with the passenger service transactions range that has been determined? 

Your passenger service transaction range is calculated using the data from your 2024/25 Passenger Service Levy (PSL) returns: 

• If you lodged monthly PSL returns during the 2024/25 financial year, then your passenger service transaction range for the year has been calculated using that data. (Monthly PSL returns can be checked in the Industry Portal.) 
• If you lodged an annual PSL return (or submitted an annual figure) for the 2024/25 financial year, then your passenger service transaction range falls into the “Fewer than 20,000” range.  

If you would like to request a review of your passenger service transactions range, please contact us via our website pointtopoint.nsw.gov.au/contact-us or call the Industry Contact Centre on 131 727. 

During this financial year, I surrendered my authorisation but then applied for, and was granted, authorisation once again. I received two Authorisation Fee Notices. Am I required to pay both? 

No. In this case you are not required to pay the fee for the surrendered authorisation, however you are required to pay the fee for the active authorisation. 

If this has happened to you, we would like you to let us know about it so we can review the fees that have been sent to you. Please contact us via our website pointtopoint.nsw.gov.au/contact-us or call the Industry Contact Centre on 131 727. 

I applied for authorisation under one type of entity in error, and then surrendered it and reapplied for authorisation under a different type of entity. I received two Authorisation Fee Notices. Am I required to pay both? 

No. In this case you are not required to pay the fee for the surrendered authorisation, however you are required to pay the fee for the active authorisation. 

If this has happened to you, we would like you to let us know about it so we can review the fees that have been sent to you. Please contact us via our website pointtopoint.nsw.gov.au/contact-us or call the Industry Contact Centre on 131 727. 

I applied for authorisation in error and immediately surrendered my authorisation. Do I still need to pay? 

If you surrendered your authorisation immediately and your application fee was refunded, then you will not need to pay an authorisation fee. 

If this has happened to you, we would like you to let us know about it so we can review the fees that have been sent to you. Please contact us via our website pointtopoint.nsw.gov.au/contact-us or call the Industry Contact Centre on 131 727.  

Who should I contact if I think that my Authorisation Fee Notice is incorrect? 

You can call the Industry Contact Centre on 131 727 and explain why you think the Authorisation Fee Notice is incorrect.  

Or, if you prefer, you can contact us in writing. To do so, outline your situation in a ‘Contact us’ form and submit it. The ‘Contact us’ form can be found at pointtopoint.nsw.gov.au/contact-us. 

Additional industry questions

I am no longer authorised. Do I still need to pay? 

If you were authorised at any time in the 2024/25 financial year, you need to pay the 2024/25 authorisation fee. 

I didn’t do any business in the 2024/25 financial year. Do I still need to pay? 

Yes. If you were authorised at any time in the 2024/25 financial year, you need to pay the 2024/25 authorisation fee.  

If you have not completed any passenger service transactions in the 2024/25 financial year, you will pay the authorisation fee for the 0 or more and fewer than 20,000 range which is $619.

I am no longer providing passenger services and/or have surrendered my authorisation. Do I still need to pay? 

Yes. If you were authorised at any time in the 2024/25 financial year, you need to pay the 2024/25 authorisation fee. 

I am a wedding car provider or small tourist transport operator. Do I still need to pay? 

Yes. If you were an authorised taxi and/or booking service provider at any time in the 2024/25 financial year, you need to pay the 2024/25 authorisation fee. 

I am exempt from the Passenger Service Levy (PSL). Do I still need to pay an authorisation fee? 

Yes. If you were authorised at any time in the 2024/25 financial year, you need to pay the 2024/25 authorisation fee. 

Note – the PSL is separate from, and different to, the authorisation fee: 

• The PSL is payable for every rank or hail journey in a taxi vehicle, and for every booking which results in a passenger service in a taxi, hire or rideshare vehicle. Exemptions do apply in certain circumstances. For more information, refer to the Passenger Service Levy webpage. 
• The authorisation fee is payable by all service providers. There are no exemptions. 

Related resources are available from the Learning Centre and the following links: 

• The Act and Regulation webpage 
• Meeting your record keeping requirements fact sheet  
• Annual Authorisation Fees webpage 

If you have any questions or need further information, please visit the Point to Point Transport Commissioner’s website pointtopoint.nsw.gov.au or call the Industry Contact Centre on 131 727. 

PASSENGER SERVICE TRANSACTIONS	FEE
0 or more and fewer than 20,000	$633
20,000 or more and fewer than 50,000	$949
50,000 or more and fewer than 100,000	$1,582
100,000 or more and fewer than 500,000	$3,165
500,000 or more and fewer than 1,000,000	$6,330
1,000,000 or more and fewer than 2,500,000	$10,760
2,500,000 or more and fewer than 5,000,000	$18,989
5,000,000 or more and fewer than 10,000,000	$31,648
10,000,000 or more	$63,295

2024/25 

Authorisation fees for the 2024/25 financial year have been adjusted by CPI as calculated by cl.45(2) of the Point to Point (Taxis and Hire Vehicles) Regulation 2017.

PASSENGER SERVICE TRANSACTIONS	FEE
0 or more and fewer than 20,000	$619
20,000 or more and fewer than 50,000	$928
50,000 or more and fewer than 100,000	$1,547
100,000 or more and fewer than 500,000	$3,093
500,000 or more and fewer than 1,000,000	$6,186
1,000,000 or more and fewer than 2,500,000	$10,516
2,500,000 or more and fewer than 5,000,000	$18,558
5,000,000 or more and fewer than 10,000,000	$30,930
10,000,000 or more	$60,860

2023/24 

Authorisation fees for the 2023/24 financial year have been adjusted by CPI as calculated by cl.45(2) of the Point to Point (Taxis and Hire Vehicles) Regulation 2017.

PASSENGER SERVICE TRANSACTIONS	FEE
0 or more and fewer than 20,000	$596
20,000 or more and fewer than 50,000	$894
50,000 or more and fewer than 100,000	$1,490
100,000 or more and fewer than 500,000	$2,981
500,000 or more and fewer than 1,000,000	$5,962
1,000,000 or more and fewer than 2,500,000	$10,135
2,500,000 or more and fewer than 5,000,000	$17,885
5,000,000 or more and fewer than 10,000,000	$29,808
10,000,000 or more	$59,615

2022/23

Authorisation fees for the 2022/23 financial year have been adjusted by CPI as calculated by cl.45(2) of the Point to Point (Taxis and Hire Vehicles) Regulation 2017.

PASSENGER SERVICE TRANSACTIONS	FEE
Fewer than 20,000	$556
20,000 or more and fewer than 50,000	$834
50,000 or more and fewer than 100,000	$1,389
100,000 or more and fewer than 500,000	$2,779
500,000 or more and fewer than 1,000,000	$5,557
1,000,000 or more and fewer than 2,500,000	$9,447
2,500,000 or more and fewer than 5,000,000	$16,671
5,000,000 or more and fewer than 10,000,000	$27,785
10,000,000 or more	$55,570

2021/22

Authorisation fees for the 2021/22 financial year have been adjusted by CPI as calculated by cl.45(2) of the Point to Point (Taxis and Hire Vehicles) Regulation 2017.

PASSENGER SERVICE TRANSACTIONS	FEE
Fewer than 20,000	$532
20,000 or more and fewer than 50,000	$799
50,000 or more and fewer than 100,000	$1,331
100,000 or more and fewer than 500,000	$2,662
500,000 or more and fewer than 1,000,000	$5,324
1,000,000 or more and fewer than 2,500,000	$9,050
2,500,000 or more and fewer than 5,000,000	$15,971
5,000,000 or more and fewer than 10,000,000	$26,618
10,000,000 or more	$53,235

2020/21

Authorisation fees for the 2020/21 financial year have been adjusted by CPI as calculated by cl.45(2) of the Point to Point (Taxis and Hire Vehicles) Regulation 2017.

PASSENGER SERVICE TRANSACTIONS	FEE
Fewer than 20,000	$527
20,000 or more and fewer than 50,000	$791
50,000 or more and fewer than 100,000	$1,319
100,000 or more and fewer than 500,000	$2,637
500,000 or more and fewer than 1,000,000	$5,274
1,000,000 or more and fewer than 2,500,000	$8,966
2,500,000 or more and fewer than 5,000,000	$15,822
5,000,000 or more and fewer than 10,000,000	$26,370
10,000,000 or more	$52,740

2019/20

Authorisation fees for the 2019/20 financial year have been adjusted by CPI as calculated by cl.45(2) of the Point to Point (Taxis and Hire Vehicles) Regulation 2017.  

PASSENGER SERVICE TRANSACTIONS	FEE
Fewer than 20,000	$500
20,000 or more and fewer than 50,000	$750
50,000 or more and fewer than 100,000	$1,250
100,000 or more and fewer than 500,000	$2,500
500,000 or more and fewer than 1,000,000	$5,000
1,000,000 or more and fewer than 2,500,000	$8,500
2,500,000 or more and fewer than 5,000,000	$15,000
5,000,000 or more and fewer than 10,000,000	$25,000
10,000,000 or more	$50,000