Online short courses have been developed to help support service providers and other members of the point to point transport industry understand their legal responsibilities and safety obligations.
Learning is self-paced and can be accessed anytime, anywhere and on any device.
Some of the online short courses are ‘required learning’ for new service providers and nominated directors/managers, while other courses are ‘recommended’ to anyone who simply wants to improve their understanding of their legal responsibilities and safety obligations.
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Required Learning
From 6 June 2025, specified online learning must be completed by those who are:
- applying to become authorised as either a taxi and/or booking service provider
- being added as a new nominated director or manager of an authorised service provider.
The required learning must have been completed at some point within the six months prior to the application date. For example, the completion of specified online learning on 15 February 2025 would be valid to use for an application dated 15 July 2025. It would not, however, be valid to use for an application dated 15 September 2025 and the applicant would need to redo the required learning.
If your authorisation or role (nominated director or manager) relates to a:
- booking service provider, you must complete the 'An introduction for Booking Service Providers' short course
- taxi service provider, you must complete the 'An introduction for Taxi Service Providers' short course
- combined taxi and booking service provider, you must complete the ‘An introduction for combined Taxi and Booking Service Providers’ short course.
Note: You must complete all required learning and score 100% to pass.
Overview of online short courses
An introduction for Booking Service Providers
From 6 June 2025, this course is required learning for those who are applying:
- for authorisation as a booking service provider
- to become either a nominated director or manager of a booking service provider.
It is optional for all others.
This course outlines the responsibilities, requirements and obligations which apply to those who offer booked passenger services.
If you complete this course, you will have the opportunity to download a ‘Certificate of completion’. Simply click the download button to save a copy of the certificate to your device. Note – A copy of this certificate must be included with applications for authorisation and nominated director/manager roles.
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The course has 7 lessons which cover:
- The Point to Point Transport Commission
- Booking Service Provider safety standards
- Safety management
- Risk management
- Driver management
- Notifiable Occurrences
- Safety audits
Click here for instructions on how to access online short courses.
An introduction for Taxi Service Providers
From 6 June 2025, this course is required learning for those who are applying:
- for authorisation as a taxi service provider
- to become either a nominated director or manager of a taxi service provider.
It is optional for all others.
This course outlines the responsibilities, requirements and obligations which apply to those who offer taxi passenger services.
If you complete this course, you will have the opportunity to download a ‘Certificate of completion’. Simply click the download button to save a copy of the certificate to your device. Note – A copy of this certificate must be included with applications for authorisation and nominated director/manager roles.
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The course has 7 lessons which cover:
- The Point to Point Transport Commission
- Taxi Service Provider safety standards
- Safety management
- Risk management
- Driver management
- Notifiable Occurrences
- Safety audits
Click here for instructions on how to access online short courses.
An introduction for combined Taxi and Booking Service Providers
From 6 June 2025, this course is required learning for those who are applying:
- for authorisation as a combined taxi and booking service provider
- to become either a nominated director or manager of a combined taxi and booking service provider.
It is optional for all others.
This course outlines the responsibilities, requirements and obligations which apply to those who offer both taxi and booked passenger services.
If you complete this course, you will have the opportunity to download a ‘Certificate of completion’. Simply click the download button to save a copy of the certificate to your device. Note – A copy of this certificate must be included with applications for authorisation and nominated director/manager roles.
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The course has 8 lessons which cover:
- The Point to Point Transport Commission
- Taxi Service Provider safety standards
- Booking Service Provider safety standards
- Safety management
- Risk management
- Driver management
- Notifiable Occurrences
- Safety audits
Click here for instructions on how to access online short courses.
Affiliated Providers
If you provide a taxi service but you are not the authorised taxi service provider, then you are probably an affiliated provider.
This course is not required learning but is recommended for affiliated providers.
It explains the role and responsibilities of affiliated providers.
Click here for instructions on how to access online short courses.>
Driver Management
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This course is not required learning but is recommended for taxi service providers and for booking service providers.
It explains driver management and includes four lessons which cover:
- Driver onboarding
- Driver eligibility
- Disqualifying offences
- Ongoing driver management
Click here for instructions on how to access online short courses.
Security camera system specifications
This course is not required learning but is recommended for taxi service providers.
It introduces the standards that a security camera system must meet to be compliant with point to point transport law:
- minimum technical specifications for the camera itself
- installation and placement requirements for the camera
- security requirements for the management of the recordings
- what must be documented to ensure the security camera system remains compliant.
This course is an introduction only - the full details of the security camera system requirements can be found on the Security camera system specifications check list
Click here for instructions on how to access online short courses.
Passenger Service Levy
This course is not required learning but is recommended for taxi service providers and for booking service providers.
It has one lesson and explains the Passenger Service Levy.
Click here for instructions on how to access online short courses.
Learning paths
A ‘Learning path’ is a collection of online short courses which have been grouped together in one place for the convenience of specified learners.
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For example, the ‘Booking service provider learning path’ groups together all the online short courses that are relevant to booking service providers.
Learning paths are recommended to all who are involved in providing passenger services – they will help you develop a broader understanding of authorisation conditions and safety standards.
Note - Those applying for authorisation as a service provider or to be added as a nominated director/manager of an authorised service provider do not need to complete the entire learning path relevant to their application. Applicants only need to complete the single course which has been specified as required learning for their application. For more information, refer to Required learning.
How to access online short courses
If you are using a Laptop or Desktop:
- Click this link: SC Account Creation webpage
- Follow the prompts to create a SC account.
You're ready to go!
Quick Tip! After logging in for the first time, save the SC homepage to your browser's bookmarks for easy access later.
If you are using a Smartphone:
- You can either:
- Click this link: SC Account Creation webpage
- Scan this QR code.
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- If you are new to SC, you may be asked to download the app.
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- Follow the prompts to create a SC account.
You're ready to go!
Quick Tip! You can easily access new courses or review prior learning by downloading the SC app to your smartphone.