Notifiable occurrences refer to an accident or incident that
Maintaining a record of these incidents is vital to ensure that the industry limits and reduces the number of safety incidents that occur in the point to point transport industry.
What is a notifiable occurrence?
It is required by law that taxi and booking service providers report occurrences of a serious nature that affect a passenger service. A notifiable occurrence is:
- an accident or incident that results in an injury treated by an ambulance officer or needs to be treated at a hospital
- a collision involving a passenger service vehicle that results in damage that prevents the completion of the journey in that vehicle
- a mechanical fault that prevents the vehicle completing its journey
- an incident that results in a complaint being made to police regarding sexual assault, indecent exposure, actual assault or physical threats or other intimidation
- an incident that results in the driver being charged with a major offence under the Road Transport Act 2013.
Who needs to notify?
Taxi and booking service providers must notify the Point to Point Transport Commissioner of a notifiable occurrence. If an incident involves more than one service provider, both service providers must report the incident to the Commissioner.
The service provider must make a record of a notifiable occurrence in their
How to report a notifiable occurrence
All notifiable occurrences must be reported via the Industry Portal as soon as practicable after the provider becomes aware of the accident or incident. When reporting a notifiable occurrence, there are three pieces of information required:
- Was anybody injured? If so, provide details
- When and where did the notifiable occurrence take place; and when was the service provider made aware.
- The name of the person who reported the notifiable occurrence to the authorised service provider.