Compliance and prosecutions statistics

June compliance and prosecutions statistics now available

Industry by statistics dashboard

Financial Year 2024-2025

NB: The following statistics are correct at time of publishing (last updated 22 July 2025) and are subject to change.

July 2024 - June 2025

Industry statistics - July 2024 - June 2025

 

Levy investigations by authorisation type

June

duress alarms, duress alarms, duress alarms, duress alarms, dures

Levy investigationsTotal
Taxi service provider1
Booking service provider4
Total5

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Vehicle inspections (compliance with safety standards)

June

Vehicle inspectionsTotal
Taxis inspected723
Hire vehicles (including rideshare) inspected402
Total1,125

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Penalty notices

June

 

Penalty noticesTotal
Driver cause or allow taxi to stand in taxi zone when hired or not available for hire - cl 76, Regulation26
Breach safety standard - retroreflective sign - cl 20(2), Regulation17
Driver stand taxi otherwise than in taxi zone  - cl 75(1), Regulation15
Breach safety standard - Taxi driver identity document to be displayed - cl 28(1), Regulation11
Stop in taxi zone - cl 84-(c), Regulation10
Driver of hire vehicle stop/stand or queue in taxi zone - cl 84(c), Regulation4
Driver not to smoke in vehicle - cl 59(1), Regulation4
Driver fail to provide driver licence for inspection – cl 71(a), Regulation3
Breach safety standard - ineligible driver - cl 25 (1), Regulation2
Fail to return number plates – cl 130, Act2
Set down/pick up passengers not in designated area - cl 67(1), Regulation2
Start fare calculation device before wheelchair passenger safe for transport - cl 82(1), Regulation2
Breach safety standard re clause 24(1) - disqualifying offences - driver - cl 6(1), Regulation1
Driver ply/stand etc hire vehicle on road etc - cl 84(a), Regulation1
No touting or soliciting (Sydney Airport) - cl 66(1a), Regulation1
Total (not including fare-related penalties)101

*Fare-related penalties listed below

View historical data

Taxi fare-related penalties

June

Fare-related offencesTotal
Overcharging (91331, 91332)63
Not using the meter (91434) 26
Fare refusal
(91431)		6
Total95

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Improvement notices

June

Improvement noticesTotal
Security camera systems, cl 74-2(b), 6(1), 18(1), Regulation33
Vehicle maintenance - cl 9, Regulation27
Not contravene fare calculation devices - cl 6(1),14(1) - Regulation16
Signs, lights and markings—taxis - cl 12, Regulation8
Breach safety standard re clause 15(1) - information not
displayed - cl 6(1), Regulation		5
Other 4
Taxi driver identity document to be displayed - cl 28, Regulation3
Breach safety standard re clause 24(1) - disqualifying offences - driver - cl 6(1), Regulation2
WAV driver competency - cl 26(1) - Regulation2
Driver eligibility - cl 6 (1), 25 (1), Regulation1
Taxi licence holder contravene condition of licence in relation
to clause 51 - cl 48, Act		1
Identification and management of risks - cl 7(1)-(3), Regulation1
Safety standards - cl 6, Regulation1
Vehicle registration and standards for vehicles- cl 8, Regulation1
Total105

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Prohibition Notices

As a part of the Commissioner’s oversight of the industry, prohibition notices are issued when an Authorised Officer believes that an activity is occurring, or may occur, in relation to the provision of a passenger service or booking service that involves, or will involve, an immediate and serious risk to the health or safety of passengers, drivers, or the public.

A prohibition notice can be issued to the service provider to stop the provision of taxi services and/or booked passenger services immediately until the issue is fixed.

June

Prohibition noticesTotal
Duress alarm systems - taxis - cl 16, Regulation9
Other9
Disqualifying offence - cl 24, Regulation6
Breach safety standard re - ineligible driver - cl 25 (1), Regulation6
Vehicle standards - cl 12-3(1), Act6
Duty of drivers - cl 15, Act2
Total38

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Prohibition notices issued for non-compliant duress alarms

Prohibition notices issued 

(last updated 11 March 2025)

 
Authorised Service ProviderReasonDate issued   Status
Whitecab Service Pty LtdNon-compliant duress alarm system and vehicle tracking systems10 March 2025Unable to carry out rank and hail passenger services.
Apple Tops Pty Ltd (providing as Royal Cab Services)Non-compliant duress alarm system and vehicle tracking systems6 November 2024Unable to carry out rank and hail passenger services.
Harbour CabsNon-compliant duress alarm system and vehicle tracking systems21 October 2024Unable to carry out rank and hail passenger services.
Taxi PlusNon-compliant duress alarm system and vehicle tracking systems9 April 2024Unable to carry out rank and hail passenger services.
United Cabs NetworkNon-compliant duress alarms and monitoring system29 February 2024Unable to carry out rank and hail passenger services.
Aatish CabsNon-compliant duress alarms and monitoring system12 February 2024Unable to carry out rank and hail passenger services.
X CabsNon-compliant duress alarms and monitoring system9 February 2024Unable to carry out rank and hail passenger services.
Cloud CabsNon-compliant duress alarms and monitoring system8 February 2024Unable to carry out rank and hail passenger services.
Premier Alpha CabsNon-compliant duress alarms and monitoring system5 February 2024Unable to carry out rank and hail passenger services.
Flying CabsNon-compliant duress alarms and monitoring system17 January 2024Suspended - cannot conduct any passenger or booking services.

Update to Prohibition Notices: The following service providers are no longer prohibited from conducting rank and hail passenger services. They have demonstrated to the Commission that they have compliant duress alarm and monitoring systems.

  • 16 Aug 2024, Awes Ali (t/a 15cabs)
  • 13 Aug 2024, AI Cabs
  • 17 May 2024, Taxi1 Pty Ltd
  • 12 April 2024, Auslinz South Pacific Development Pty Ltd trading as ASPD Cabs
  • 5 April 2024, Geo Taxis
  • 8 March 2024, Silver Taxi Cabs Pty Ltd trading as Infinite Cabs
  • 4 April 2024, Oopal Cabs 

 

Prosecution case summaries

Financial Year 2024-2025 

July 2024 - June 2025 (last updated 22 July 2025)

NameCourt detailsOffencePenalty
 

24 June 2025

Downing Centre Local Court

Defendant: Individual – Driver

 

CAN 1:
The defendant, as the driver of a taxi, demanded a fare that exceeded the fare determined under the fares order on 7 March 2024.

CAN 2:
The defendant, as the driver of a taxi, failed to accept a hiring immediately when offered of 7 March 2024.

CAN 3:
The defendant, as the provider of a taxi service, failed to ensure, so far as is reasonably practicable, compliance with a safety standard for it he was a responsible person.

The defendant, as the driver of a taxi, provided a passenger service on 7 March 2024 while
disqualified from providing passenger services because he had been convicted of disqualifying offences.

CAN 4:
The defendant, as the driver of a taxi, behaved in an offensive manner on 7 March 2024.

CAN 5:
The defendant provided a taxi service while not authorised to do so on 7 March 2024.

CAN 6:
The defendant, as the provider of a taxi service, failed to ensure, so far as is reasonably practicable, compliance with a safety standard for it he was a responsible person.

The defendant, as the driver of a taxi, provided a passenger service on 26 May 2024 while
disqualified from providing passenger services because he had been convicted of disqualifying offences.

CAN 7:
The defendant provided a taxi service while not authorised to do so on 26 May 2024.

 

Section/Act
1 x Breach of section 76(5)(a) of the Point to Point Transport (Taxis and Hire Vehicles) Act 2016.

1 x Breach of clause 77(1) of the Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017.

2 x Breach of clause 6(2) re clause 24 of the Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017.

1 x Breach of clause 60(1)(a) of the Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017.

2 x Breach of section 27(1) of the Point to Point Transport (Taxis and Hire Vehicles) Act 2016.

Outcome
Convicted and fined:
 

  • $1,100 for CAN 1
  • $550 for CAN 2
  • $1,100 for CAN 3
  • $550 for CAN 4
  • $2,200 for CAN 5
  • $1,100 for CAN 6
  • $3,300 for CAN 7

Total fines of $9,9000 + $1,800 in costs (total payable $11,700)

 

 

11 June 2025

Downing Centre Local Court

Defendant: Individual – Driver 
 

The defendant, as the driver of a wheelchair accessible taxi, failed to comply with his duty of care to take reasonable care that his acts and omissions did not adversely affect the health and safety of his passenger.

 

Section/Act
1 x Breach of section 18 of the Point to Point Transport (Taxis and Hire Vehicles) Act 2016.

Outcome

  • No conviction recorded.
  • Conditional release order imposed for 12 months.
  • Costs of $500 ordered.

 

Greenacre Cab Company Pty Ltd
 

28 April 2025

Downing Centre Local Court

Defendant: Company – Taxi service provider
 

CAN 1:
The defendant provided a taxi service while not authorised to do so on 26 November 2022.

CAN 2:
The defendant provided a taxi service while not authorised to do so on 30 December 2022.


CAN 3:
The defendant provided a taxi service while not authorised to do so on 26 January 2023.

Section/Act
3 x Breach of section 27(1) of the Point to Point Transport (Taxis and Hire Vehicles) Act 2016.

Outcome   

  • Convicted and fined $800 for CAN 1 & 2 and $1,000 for CAN 3.

Total fines of $2,600.

 

 

28 April 2025

Downing Centre Local Court


Defendant: Individual – Driver

 

 

Defendant provided a taxi service while not authorised on 25 February 2023.

 

Section/Act
Breach of section 27(1) of the Point to Point Transport (Taxis and Hire Vehicles) Act 2016.

Outcome 

  • Convicted and fined $1,000

 

 

-

 

20 March 2025

Downing Centre Local Court

Defendant: Individual – Driver

 

CAN 1:
The defendant, as the driver of a taxi, demanded a fare that exceeded the fare determined under the fares order on 5 February 2023.

CAN 2:
The defendant, as the driver of a taxi, behaved in an offensive manner when providing a passenger service on 5 February 2023.

CAN 3:
The defendant, as the driver of a taxi, demanded a fare that exceeded the fare determined under the fares order on 17 March 2023.

CAN 4:
The defendant, as the driver of a taxi, intentionally interfered with the comfort and safety of others.

 

 

Section/Act
2x Breach of section 76 of the Point to Point Transport (Taxis and Hire Vehicles) Act 2016.

Outcome

  • Convicted and fined $5,000 per offence.

Section/Act
1 x Breach of clause 60(1)(a) of the Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017.

1 x Breach of clause 60(1)(b) of the Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017.

Outcome

  • Convicted and fined $1,000 per offence.

Total fines of $12,000.

Note: All grounds appeal filed and listed for hearing on 11 December 2025.

 

 

-

4 February 2025

Downing Centre Local Court

Defendant: Individual – Driver
 

The defendant, as the provider of a taxi service, failed to ensure, so far as is reasonably practicable, compliance with a safety standard for it he was a responsible person.


The defendant provided a passenger service on 24 April 2023 while
disqualified from providing passenger services because he had been convicted of disqualifying offences.

 

Section/Act
Breach of clause 6(2) re clause 24 of the Point to Point Transport (Taxis and Hire Vehicles) Act 2016.

Outcome

  • Convicted and fined $2,000

 

-

3 February 2025

Downing Centre Local Court

Defendant: Individual – Driver
 

The defendant, as the driver of a taxi, demanded a fare that exceeded the fare determined under the fares order on 8 June 2024.

 

Section/Act
Breach of section 76 of the Point to Point Transport (Taxis and Hire Vehicles) Act 2016.

Outcome

  • Convicted and fined $500
     
Cabcare Taxi Services Pty Ltd
 

16 January 2025

Downing Centre Local Court

Defendant: Company – Taxi Service Provider
 

CAN 1:
The defendant, as the provider of a taxi service, failed to ensure, so far as reasonably practicable, that an ineligible driver did not provide passenger services by allowing an ineligible driver to provide passenger services on 2 December 2022.

The driver was ineligible from providing passenger services because he had not held an unrestricted Australian driver licence for a total of 12 months in the preceding 2 years.

CAN 2:
The defendant, as the provider of a taxi service, failed to ensure, so far as reasonably practicable, that a disqualified driver did not provide passenger services by allowing a disqualified driver to provide passenger services on 10 June 2023

The driver was disqualified from providing passenger services because he had been convicted of a disqualifying offence.  

CAN 3:
The defendant, as the provider of a taxi service, failed to ensure, so far as reasonably practicable, that an ineligible driver did not provide passenger services by allowing an ineligible driver to provide passenger services on 26 July 2023.

The driver was ineligible from providing passenger services because he had not held an unrestricted Australian driver licence for a total of 12 months in the preceding 2 years.

CAN 4:
The defendant, as the provider of a taxi service, failed to ensure, so far as reasonably practicable, that a disqualified driver did not provide passenger services by allowing a disqualified driver to provide passenger services on 17 August 2023

The driver was disqualified from providing passenger services because he had been convicted of a disqualifying offence.  

 

Section/Act
2 x Breach of clause 6(2) re clause 25 of the Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017.

2 x Breach of clause 6(2) re clause 24 of the Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017.

  • Outcome
    Convicted and fined $4,400 per offence.

Total fines of $20,100 + $2,500 in costs
 

-

2 December 2024

 

Downing Centre District Court 

 

Appellant: Individual – Driver
 

A hire vehicle driver was detected touting/soliciting at Sydney Airport on 17 January 2024. 

The appellant was convicted and fined $550 at Downing Centre Local Court on 21 October 2024.

Section/Act
Breach of clause 66 of the Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017.

 

Outcome

  • Appeal upheld and Local Court sentence quashed.
  • No conviction recorded – Conditional Release Order (CRO) for 18 months. 

As the second finding of guilt for this offence, the appellant is disqualified for the term of the CRO. 
 

-

17 December 2024
 

Downing Centre Local Court
 

Defendant: Individual – Taxi Service Provider
 

The defendant, as the provider of a taxi service, failed to ensure, so far as reasonably practicable, that a disqualified driver did not provide passenger services by allowing a disqualified driver to provide passenger services on 24 April 2023.

 

The driver was disqualified from providing passenger services because he had been convicted of disqualifying offences. 

Section/Act
Breach of clause 6(2) re clause 24 of the Point to Point Transport (Taxis and Hire Vehicles) Act 2016.

 

Outcome

  •  Convicted and fined $1,000.

Appeal against sentence lodged.  
 

-

14 November 2024
 

Belmont Local Court


Defendant: Individual – Driver

The driver of a taxi failed to secure passengers seated in wheelchairs while conducting passenger services in a wheelchair accessible taxi, on two separate occasions being 5 September 2022 and 27 January 2023. 

On both occasions the passenger sustained serious injuries.

Section/Act
2 x Fail to comply with safety duty – Category 3 offence in breach s18 of the Point to Point Transport (Taxis and Hire Vehicles) Act 2016.

 

Outcome

  • Convicted and fined $1,250 for September 2022 offence.
  • Convicted and fined $750 for January 2023 offence.
  • Total fine: $2,000.

NOTE: Driver has appealed the conviction. If convictions are upheld the driver will be disqualified. 
 

-

21 October 2024

 

Downing Centre Local Court

 

Defendant: Individual – Driver
 

A hire vehicle driver was detected touting/ soliciting at Sydney Airport on 17 January 2024. 

This was the driver’s second offence.   

Section/Act
Breach of clause 66 of the Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017.

 

Outcome
•    Convicted and fined $550

Appeal against sentence lodged.

-

24 September 2024
 

Sydney Downing Centre Local Court
 

Defendant: Individual - Driver
 

The driver of a taxi was detected on two separate occasions on 22 December 2023, using the incorrect tariff, being the maxi-cab rate when only transporting two passengers. The maxi cab rate only applies when transporting 5 or more passengers. 

Section/Act
2 x Demand fare exceed fare determined under fares order in breach of clause 76(5)(a) of the Point to Point Transport (Taxis and Hire Vehicles) Act 2016.
 

Outcome
•    Convicted and fined $1,250 per offence.
•    Total fine: $2,500.

Arbee Trading Pty Ltd

16 September 2024
 

Cootamundra Local Court
 

Defendant: Taxi Service Provider
 

The taxi service provider (TSP) failed to ensure, so far as was reasonably practicable, that an ineligible driver did not provide passenger services by allowing an ineligible driver, to provide passenger services on 17 November 2022. 

 

The driver was ineligible to provide passenger services because he held a provisional licence. He had also not been onboarded with the TSP. 

 

Section/Act
Breach of clause 6(2) re. clause 25(1) of the Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017.
 

Outcome

  • Convicted and fined $1000.
-

6 August 2024

 

Downing Centre Local Court 

 

Defendant: Individual – Driver


 

A hire vehicle driver was detected  touting/soliciting at Sydney Airport on 7 December 2022.

 

This was the driver’s first offence.
 

 

Section/Act
Breach of clause 66 of the Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017.

Outcome

  • Convicted and fined $1,500.
-

9 July 2024

 

Downing Centre Local Court

 

Defendant: Individual – Driver
 


 

A hire vehicle driver was detected touting/ soliciting at Sydney Airport on 14 August 2023.  

 

This was the driver’s first offence.

Section/Act
Breach of clause 66 of the Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017.


Outcome

  • Convicted and fined $400.
Didi Mobility (Australia) Pty Ltd

8 July 2024
 

Downing Centre Local Court
 

Defendant: Booking Service Provider 
 

The booking service provider (BSP) failed to ensure, so far as was reasonably practicable, that an ineligible driver did not provide passenger services over an extended period of time. 
 

The driver was ineligible to provide passenger services as his most recent application for a driver authority had been refused.
 

Section/Act
2 x Breach of clause 6(2) re. clause 25(1)  of the Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017


Outcome
•    Convicted and fined $7,700 per offence.
•    Total fine : $15,400.

Prosecutions

The Commissioner prosecutes a range of offences under the Point to Point Transport (Taxis and Hire Vehicles) Act 2016 and Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017. These have included:

  • Touting/Soliciting offences - Sydney Airport precinct (cl.66 of the Regulation)
  • Provision of passenger services by an unauthorised service provider (s.27 of the Act)
  • Hinder/obstructing an Authorised Officer (s.126(1) of the Act)
  • Failing to produce a Driver licence for inspection (cl.71 of the Regulation)
  • Hire vehicle standing otherwise than in a taxi zone (cl. 75 of the Regulation)
  • Safety duty offences (s.18 of the Act)
  • Safety standard offences (cl. 6 of the Regulation)

Historical statistics on finalised prosecutions

YearFinalised ProsecutionsFines
2024-2517$77,250
2023-248$13,300
2022-234$4,100
2021-227$91,600
2020-219$8,280
2019-203$3,000

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