Commissioner's functions and priorities

The Point to Point Transport Commissioner is appointed by the Minister for Transport and Roads under the Point to Point Transport (Taxis and Hire Vehicles) Act 2016 (the Act) and the Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017 (the Regulation). The Commissioner has a team of staff (the Commission) appointed to the Transport Service to support him to undertake his functions under the Act and Regulation and work closely with the point to point transport industry.

Each year, the Minister outlines her expectations relating to the Commissioner’s service delivery priorities. Read the current Statement of Expectations.

Functions of the Point to Point Transport Commissioner

• administers authorisation and licencing schemes established by the Act
• manages the enforcement of the Act and the Regulation
• recommends safety and other standards for passenger services
• assists in the administration, and enforcement, of the payment of the passenger service levy
• advises the Minister for Transport and Roads on passenger service and booking service matters
• undertakes any other functions imposed on the Commissioner by the Act or any other Act.

Our focus

Safety is the Commissioner’s top priority. We are primarily concerned with ensuring that service providers meet their legal obligations. We do this by providing information, education, building capacity and inspiring confidence across the industry. When necessary, enforcement action will be taken by the Commissioner based on the level of non-compliance. We work in partnership with other agencies such as Transport for NSW, the State Insurance Regulatory Authority and NSW Police to ensure the safety of passengers, the public, drivers and all involved in the industry.

The Commissioner's strategic directions

These will build on the Commissioner’s vision for safer point to point transport in NSW and reflect the increasing maturity of the industry.

Safe journeys available for all	Ensuring industry compliance	Easier industry services	Future readiness
Working with industry and government to ensure the availability of safe journeys for all, including for women (especially at night) people with disability.	Holding all service providers to account for their safety obligations— regardless of their business model, size or geographic location. Promoting industry‑led solutions that address and manage cross‑platform issues including fatigue.	Reducing red tape and streamlining services to make it easy for industry to run their businesses safely.  Enhancing services by improving customer experience and increasing the range of services offered online. Enhancing digital capability.	Ensuring our regulatory framework remains fit for purpose and ready for new technology and business models. Advising on the regulation of new technology and business models.

Point to Point Transport Commissioner's Strategy on a page

Our vision is for safer point to point transport in New South Wales. The Point to Point Transport Comissioner's Strategy on a page includes regulatory approach, strategic directions, and focus priorities.

Strategy on a page   

Commissioner's Annual Review

The Commissioner's Annual Review contains information about our yearly operations, performance and key achievements.

Annual Review 21-22 

Annual Review 20-21 

Annual Review 19-20 

Our compliance and education approach

As the point to point transport industry matures and service providers develop a deeper understanding of their obligations under the Act, my compliance approach will continue to evolve with an ongoing focus on risk-based activities. This includes targeted campaigns, safety audits, on-street compliance, advisory visits, investigations and prosecutions – my team and I will focus on the following higher risk areas under point to point transport law:

End of year message from the Commissioner 

A message from the Commissioner, Anthony Wing- 2022 was an extraordinary year that saw the industry continue to work together to ensure public health and safer point to point transport.

Our background

In 2015 the NSW Government established the independent Point to Point Taskforce. The Government directed it to investigate how the point to point transport industry in NSW was changing with the entrance of new business models and technologies for bookings, tracking and payment of passenger services.

In 2016 the Government accepted 56 of the 57 recommendations made by the Taskforce and passed the Point to Point Transport (Taxis and Hire Vehicles) Act 2016.

The Government then released the proposed regulation which received 215 submissions from government bodies, industry and the general public. During this time the Point to Point Transport Commissioner also met with industry and government stakeholders as part of the consultation process.

More information is available on the consultation process. The final Regulation was published on 18 August 2017. The Commissioner continues to work with industry to ensure they have the knowledge and capability to implement and maintain their own systems for managing safety and to promote industry compliance with the Act and Regulation through education and enforcement.