Commissioner's functions and priorities

The Point to Point Transport Commissioner is appointed by the Minister for Transport and Roads under the Point to Point Transport (Taxis and Hire Vehicles) Act 2016 (the Act) and the Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017 (the Regulation). The Commissioner has a team of staff (the Commission) appointed to the Transport Service to support him to undertake his functions under the Act and Regulation and work closely with the point to point transport industry.

Each year, the Minister outlines his expectations relating to the Commissioner’s service delivery priorities. Read the current Statement of Expectations.

The Commissioner's Statement of Intent outlines key focus areas in response to the Minister(s) statement of expectations for the next 12 months.

Functions of the Point to Point Transport Commissioner

  • administers authorisation and licencing schemes established by the Act
  • manages the enforcement of the Act and the Regulation
  • recommends safety and other standards for passenger services
  • assists in the administration, and enforcement, of the payment of the passenger service levy
  • advises the Minister for Transport and Roads on passenger service and booking service matters
  • undertakes any other functions imposed on the Commissioner by the Act or any other Act.

Our focus

Safety is the Commissioner’s top priority. We are primarily concerned with ensuring that service providers meet their legal obligations. We do this by providing information, education, building capacity and inspiring confidence across the industry. When necessary, enforcement action will be taken by the Commissioner based on the level of non-compliance. We work in partnership with other agencies such as Transport for NSW, the State Insurance Regulatory Authority and NSW Police to ensure the safety of passengers, the public, drivers and all involved in the industry.

Commissioner's Annual Review

The Commissioner's Annual Review contains information about our yearly operations, performance and key achievements.

Annual Review 19-20 

The Commissioner's strategic priorities 20-21

These will build on the Commissioner’s vision for safer point to point transport in NSW and reflect the increasing maturity of the industry.

Priority 1: Targeted compliance Priority 2: Effective and consistent regulation Priority 3: Streamlining services
Increased focus on identified higher risk areas, underpinned by better use of technology, intelligence and analytics. Supported by targeted communication with industry and the community. Work with Transport for NSW to minimise   duplication and advising on regulation of future services.

Our compliance and education approach

As the point to point transport industry matures and service providers develop a deeper understanding of their obligations under the Act, my compliance approach will continue to evolve with an ongoing focus on risk-based activities. This includes targeted campaigns, safety audits, on-street compliance, advisory visits, investigations and prosecutions – my team and I will focus on the following higher risk areas under point to point transport law:

Annual Priorities 20-21   

Our background

In 2015 the NSW Government established the independent Point to Point Taskforce. The Government directed it to investigate how the point to point transport industry in NSW was changing with the entrance of new business models and technologies for bookings, tracking and payment of passenger services.

In 2016 the Government accepted 56 of the 57 recommendations made by the Taskforce and passed the Point to Point Transport (Taxis and Hire Vehicles) Act 2016.

The Government then released the proposed regulation which received 215 submissions from government bodies, industry and the general public. During this time the Point to Point Transport Commissioner also met with industry and government stakeholders as part of the consultation process.

More information is available on the consultation process. The final Regulation was published on 18 August 2017. The Commissioner continues to work with industry to ensure they have the knowledge and capability to implement and maintain their own systems for managing safety and to promote industry compliance with the Act and Regulation through education and enforcement.