young lady with headset on customer service call with colleagues in back ground

What is a service provider?

Service providers are the entities that get people from place to place in the point to point transport industry, whether via a taxi or hire vehicle (including ride share). The service provider’s role is to ensure these trips are safe and compliant with the law.

There are two types of service providers under the Point to Point Transport (Taxis and Hire Vehicles) Act 2016: taxi service providers and booking service providers. Service providers must be authorised to legally operate in NSW.

The Point to Point Transport Commissioner is the regulator for the industry and is responsible for authorising service providers and ensuring they comply with the law for the benefit of passengers, drivers and the general public.

Authorised service providers’ details can be found using the searchable database.

The links below provide more information about service providers, including how to become an authorised taxi service or booking service provider.