Taxi Service Providers

A person or business must be authorised as a taxi service provider to provide rank and hail taxi services. These taxi service providers may own or lease the taxi licences and/or the vehicles used. The vehicles must be licenced as taxis and comply with the relevant vehicle standards. Only registered taxis can provide passenger services to customers from ranks or be hailed in the street. 

It is possible to be affiliated with a taxi service provider who facilitates branding, fares, security and safety management systems for the taxi service. If you are affiliated with an authorised taxi service provider then you are considered an affiliated provider, and you do not need to be authorised by the Point to Point Transport Commissioner. See affiliated providers for more details.

Taxi service providers who also take bookings need to become authorised as a booking service provider, this is a separate authorisation. Go to Taxi service providers who also do booked services (below) for further information.

What are the roles, responsibilities and requirements of businesses or individuals providing a taxi service?

The table below outlines the roles that relate to the provision of taxi services and what their requirements are.

Role Requirements Services that can be provided

Taxi service provider

Must be authorised by the Point to Point Transport Commissioner unless it is an affiliated provider.

  • Rank and hail services
  • Booked services if the booking is obtained from an authorised booking service

 

Affiliated provider

Must be affiliated with an authorised taxi service provider, but does not have to be authorised itself.

  • Rank and hail services
  • Obtains services from an authorised service provider, such as:
  • Taxi security monitoring
  • Branding (logo/livery)
  • Set fares

Facilitator of a taxi service

facilitator is someone who facilitates the provision of taxi services operating under a common service name and marked or painted in a uniform way.  A facilitator must be authorised by the Point to Point Transport Commissioner.

  • Rank and hail services
  • Coordinates  the provision of a taxi service
  • Provision, co-ordinating or monitoring of security facility for taxis
  • Setting fares that may be charged for a taxi service
  • Co-ordination or provision of a Safety Management System

Taxi licence holder

Holds a taxi licence or leases the taxi licence from the owner.

  • Motor vehicles can be registered and used as a taxi

Vehicle owner

Must ensure the vehicle is registered, properly maintained.

 

Owners must make sure the vehicle complies with the taxi accommodation standards and has appropriate signs, light and markings.

Taxi driver

A taxi driver must meet the eligibility requirements in the legislation which include holding a valid driver licence.

Who must be authorised as a taxi service provider?

All taxi service providers or facilitators of a taxi service in NSW must be authorised by the Point to Point Transport Commissioner. As an authorised taxi service provider you can offer services such as taxi security monitoring, branding (logo/livery), fares and the coordination of your Safety Management System.

If you wish to set your own fares for booked services and branding, and make your own safety and security arrangements you must become an authorised booking service provider. Refer to booking service providers for more information.

Affiliated providers do not need to be authorised. This is because an affiliated provider obtains services such as security monitoring, branding (logo/livery), fares and the coordination of a Safety Management System from an authorised taxi service provider.

Penalties apply for anyone providing a taxi service without authorisation.

Taxi service providers who also do booked services

Authorised taxi service providers who wish to take bookings, whether these are over the phone, via the internet, an app or any other method, must also be authorised as a booking service provider. This is a separate authorisation. If you wish to hold both authorisations, you can make a combined application for authorisation to provide a taxi service and to provide a booking service.

Stand-by taxis

An authorised provider may use a taxi that is not licensed (a stand-by taxi) if a licensed taxi is out of operation for repairs or service. The stand-by taxi must:

  • be registered within the meaning of the Road Transport Act 2013
  • comply with all the standards prescribed for taxis, and the conditions of the taxi licence of the licensed taxi that it is replacing
  • display the number-plates of the licensed taxi in addition to the number-plates allocated to the stand-by taxi, and
  • display a sign with the words “STAND-BY TAXI” clearly visible from the front of the taxi

When a stand-by taxi is used in this way, it is considered by the Act and Regulation to be a taxi

How do I become an authorised taxi service provider?

Individuals, partnerships and bodies corporate wanting to become a taxi service provider will need to register for access to the Industry Portal before they can complete an application to become authorised.

The Industry Portal will also help you manage your accounts and meet your safety obligations. For more information on how to become authorised, read the Become an Authorised Service Provider page.

What are my obligations as a taxi service provider?

Safety standards

Safety is a shared goal for everyone in the point to point transport industry in NSW. Taxi service providers are responsible for ensuring the journeys they provide are safe for drivers, passenger and other persons through the implementation of a Safety Management System and compliance with other safety standards.

Taxi service providers should be aware that the Commissioner’s authorised officers may audit taxi service providers’ Safety Management Systems to ensure they are meeting their obligations.

Visit Safety standards for taxis to understand your safety obligations as a taxi service provider.

The Passenger Service Levy

Taxi service providers must pay $1 for every passenger service transaction whether it is provided by rank or hail, or booking

  • To pay the levy, taxi service providers need to register as a taxpayer through the Industry Portal.
  • Payment of the Passenger Service Levy is a condition of authorisation.

Exemptions: Taxi service providers in remote parts of NSW may apply for exemption from paying the levy. Taxi service providers who carry out less than 150 passenger service transactions per year also may seek exemption from paying the levy.

Rebates: If a taxi service provider carries out more than 150 but not more than 600 passenger service transactions in twelve month period they may be eligible for a rebate.

Visit the Passenger Service Levy page for more information.

Keeping records

Taxi service providers must keep records so they can demonstrate how they are identifying, recording, and managing the risks associated with the services they are providing.

All service providers need to keep records of:

  • full names and driver licence numbers of all their drivers
  • registration details for all vehicles in their fleet
  • on-boarding new drivers and managing existing drivers

Taxi service providers must keep a record of each hire that results from a taxi in a taxi rank or a street hail for at least two years after the trip has been completed. All of the following information needs to be recorded:

  • the date, start and end time of a journey
  • the starting and final location of a journey
  • the driver’s full name and the identification number on the driver identity document
  • the taxi’s registration number (e.g. T1234)
  • the fare amount