Retroreflective signs are important for the safety of passengers, drivers and the public. All hire vehicles, including rideshare, when being used to provide passenger services must have a retroreflective sign displayed on or near the rear of the driver’s side of the vehicle.
Welcome to the Retroreflective Sign Toolkit. This toolkit has been developed to help the P2P Industry deliver clear and consistent communication around displaying retroreflective signs.
It contains print and digital assets which service providers may choose to use to help them communicate this mandatory requirement to drivers.
Terms of use
Provision of this toolkit by the Point to Point Transport Commissioner is not an endorsement of any product or service.
In using the images or messages contained in this toolkit:
- You must never imply or state that your product or company is endorsed or sponsored by the Point to Point Transport Commissioner.
- You must not modify brand elements in any way, including changing colours, format images or text
- If you wish to change the recommended copy, please email p2pevents@transport.nsw.gov.au and we will get back to you within 24 hours.
Toolkit components
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Fact Sheet
This poster can be printed and handed out to drivers or placed in any area that will be visible, such as receptions, driver hubs and training areas. We recommend printing in full colour when you can. You can also share this poster via social media.
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Poster
This poster can be printed and handed out to drivers or placed in any area that will be visible, such as receptions, driver hubs and training areas. We recommend printing in full colour when you can. You can also share this poster via social media.
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Email banner
An email banner can be placed within the body of an email and is a useful tool to use when emailing your drivers, to remind them to display their retroreflective sign.
Tips on how to use this resource
Commonly, email banner images are inserted below the email signature banner although they can be inserted anywhere within the body of an email.
- Download the email banner below and save the file. The file should automatically save as a JPG file.
- If you use Microsoft Outlook, refer to Setup Signature instructions on the Microsoft Office support page.
- For other email applications and webmail; once you have drafted your email, click on ‘insert picture’ and select the JPG. You can then copy and paste the image to wherever you like within the email
- Below the banner, please add in the following text: ‘For more information please visit pointtopoint.nsw.gov.au.
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Social media (Facebook, Instagram and LinkedIn)
Social media posts are a great way to share information with drivers. If you haven’t already done so, we encourage you to follow the Point to Point Transport Commissioner on LinkedIn.
We will be posting regular messages that relate retroreflective signage and we encourage you to share these posts.
Below, we have included social media assets and copy for you to share on your own social channels and with your drivers.
Important: You must not modify brand elements in any way, including changing colours or format. If you would like to amend the copy in your post, please first send us an email to p2pevents@transport.nsw.gov.au, stating the copy amendments. We will respond within one business day.
Social media post copy
Hire vehicle drivers, including rideshare, must have a retroreflective sign clearly visible on the rear, driver’s side of the vehicle.
The sign allows passengers and others to identify that the vehicle is providing passenger services by an authorised booking service provider and as a result, the driver has passed all safety checks and the vehicle is appropriately maintained. Every driver must ensure they are displaying a retroreflective sign, it is in your best interest and your passengers.
To learn more, visit the Point to Point Transport Commissioner website: pointtopoint.nsw.gov.au.
Social media post image
Instagram - 1080 x 1080 px
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Facebook + LinkedIn - 1200 x 628 px
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eNewsletter/website copy and image
Tips on how to use this resource
Copy the below text and paste (as unformatted text) into a blank email or onto your website, then format according to your company’s style. You can also download the image by clicking the link below to place it in your email or on your website.
Copy
Attention all drivers
You must always display your retroreflective sign when providing passenger services in NSW.
Did you know that one of the most frequently issued penalty notices for hire vehicle drivers (including rideshare) is for not displaying a retroreflective sign? Over the past two years more than 200 penalty notices incurring fines of $150 have been issued.
The law requires you to display your retroreflective sign as it is an important safety measure that helps our passengers feel secure knowing that you legitimately drive for our company.
The retroreflective sign must be displayed at the back of the vehicle, on the driver's side and must be displayed in a manner that is clearly visible from the outside of the vehicle.
Penalty Notices can be issued by the NSW Police or the Point to Point Transport Commissioner’s Authorised Officers for not displaying a retroreflective sign.
For more information on Driver ID requirements, please visit the Point to Point Transport Commissioner website at pointtopoint.nsw.gov.au or call the Industry Contact Centre on 131 727.
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