Step by step guide: Community Transport Providers new to Point to Point

As a passenger service provider, you will have safety and administrative obligations.

Safety is the Commissioner’s top priority. Learn about the required safety obligations and administrative responsibilities here.

Before you begin your application for authorisation, you will need to complete some online learning. 

The required learning for community transport providers who are seeking authorisation is the course entitled ‘An introduction for Booking Service Providers’. This course will take around one hour to complete.

Use this link to set up your online learning account with SafetyCulture either on your desktop computer, mobile or tablet.

TIP! Use the same email address for your online learning account (SafetyCulture) and your Industry Portal logon (Step 4) – it will link your records across the two systems.

TIP! When you have completed the required learning, download the ‘Certificate of completion’ to your device so it is ready for Step 5.

You’ll need the following before starting your online application. Make digital copies so they are ready for uploading at Step 5:

Certificate of completion

• Certificate, as downloaded in step 2

National Criminal History check 

• Required for the applicant, and any nominated managers and directors
• Must be less than three (3) months old
• If a person has not lived in Australia for the last 5 years, they need a criminal history check from the country in which they spent most of their time.

100 Points of ID

• Required for the applicant, and any nominated managers and directors
• For help with this, go to our webpage: Proof of identity (POI).

Business structure documents

• If you are applying for authorisation as a Partnership or Company, you’ll need to submit the relevant documents
• For a company, provide the ASIC company extract and for a partnership, provide the partnership agreement.

If you do not have an Industry Portal account yet:

1. Go to the Industry Portal
2. Click on ‘Authorised Service Provider Portal’
3. Click ‘Register here’ and follow the prompts
4. Check your email inbox for a confirmation email (take note of the login username)
5. Click the link in the email and create a password
6. Your web browser will open and enter you into the Industry Portal

Note: Councils and incorporated businesses must register as a 'corporation'.

Once logged into the Industry Portal, click ‘New Application’ and follow the prompts.

Important points to note during your application:
Corporation: The person registering will be the main contact and first nominated Director/Manager.
Driver Vehicle Dashboard (DVD): Using the DVD is recommended to help with meeting safety obligations. For more information, read our Driver Vehicle Dashboard fact sheet.