Last week, a taxi driver was fined $2,000 for fare-related offences, following a successful prosecution by the Point to Point Transport Commissioner on 7 July 2025.
As a result of a passenger complaint to the Taxi Fare Hotline, a driver was convicted and fined by the court after pleading guilty to failing to use the meter and overcharging.
On 16 July 2024, the driver picked up a family visiting from overseas from Sydney international Airport who were travelling to their hotel in Sydney CBD. The driver failed to operate the meter and at the end of the trip, incorrectly charged the passengers $188.76.
The passenger reported the overcharge to the Commissioner’s Taxi Fare Hotline which prompted an investigation by the Commissioner’s compliance team.
The Point to Point Transport Commissioner reiterated that drivers who continue to commit fare-related offences, such as failing to use the meter, overcharging or refusing passengers travelling a short distance, will face serious consequences. Repeat offenders risk being fined along with being kicked out of the industry.
Fare-related offences remain a key focus for the Commissioner’s Authorised Officers, especially at highly frequented areas including Sydney Airport and Sydney CBD. The Commissioner will continue to prosecute drivers who disregard their obligations and choose to do the wrong thing.
Under new laws introduced in December last year, drivers who are convicted before the Court on two separate occasions, face being disqualified from driving taxis and other point to point transport services.
To date, the Commissioner’s Authorised Officers have issued more than 1,000 fines to rogue drivers for fare-related offences such as refusing to use the meter or overcharging.
Passengers who believe they may have experienced a taxi driver refusing their fare, not using a meter or overcharging by demanding a set fare should note as many details as possible and report it by calling the Point to Point Transport Commissioner’s Taxi Fare Hotline on 1800 500 410.