Our latest Transport Customer Satisfaction Index results (from May 2018) are now available to view. Bringing together the voices of over 17,000 public transport customers, the survey allows us to remain accountable to our most important stakeholders – our customers.
Point to point transport results are on pages 24 – 33 and show improving customer satisfaction levels across all modes – our taxis, rideshare services and hire cars. A detailed breakdown of scores and methodologies is available here.