For all customer service enquiries, including issues relating to the standard, quality and value of the service, driver or any other additional parts of the service, please contact your service provider. For example: the taxi company or booking service. Contact details for all authorised service providers in NSW are available here.
Driver and Vehicle Registration
For driver licence or vehicle registration enquiries please contact Service NSW.
A dedicated Industry Contact Centre is available to support industry stakeholders to transition and comply with the point to point transport laws. For enquiries, use the Industry Contact Centre online feedback form or call 131 727, Monday to Friday, from 8am to 5pm (excluding public holidays).
For media enquiries, please contact Transport for NSW Media on 02 8202 3760 or email email@example.com
Passenger Service Levy Registration
Note: If you have not already provided us with 100 points of certified identification, you will need to upload it in the Industry Portal before you can register for the levy.
Safety and Fares
Issues concerning safety or fares should be taken up with your service provider in the first instance. Fare offences or safety issues may also be lodged through the Industry Contact Centre online feedback form or by calling 131 727.
Unresolved fare disputes can be lodged with NSW Fair Trading online or by calling 133 220.
Serious offences, such as those that may be criminal matters, should be reported to the local police.
Serving of Legal Documents
Legal documents, including summonses, originating applications, subpoenas and notices can be served to the Point to Point Transport Commissioner via P2PLegal@transport.nsw.gov.au and by post to the Point to Point Transport Commissioner, PO Box 533 Burwood NSW 1805.