Wear a mask
Mask wearing is mandatory at all times for drivers and passengers in point to point vehicles and at taxi ranks, which includes any area where persons queue or gather when waiting at a taxi rank.
This means a driver of a point to point vehicle (taxi, rideshare or other hire vehicle) must wear a mask at all times the vehicle is being used to provide a passenger service. This includes
- when there are no passengers in the vehicle
- while waiting at a rank or other pick up location
- while available to provide a service (for example being available to take a fare or booking)
- when stationary or on the way to pick up
- when transporting passengers
- any other time the vehicle is available for service.
Should a passenger not be wearing a mask, a driver may refuse to provide a point to point service as it may be a safety risk. This does not apply to
- children under 12
- persons with a physical or mental health illness or condition, or disability that makes wearing a fitted face covering unsuitable including, for example, a skin condition, an intellectual disability, autism or trauma.
- Wear a mask at all times while in the vehicle or at a taxi rank
- Do not travel if unwell
- Practise good hygiene
- Set the air conditioning to external airflow rather than to recirculation, or have windows open where appropriate
- Cover your mouth when you cough and sneeze
- Customers should sit in the backseat of the vehicle
- Encourage customers to use contactless payments where possible
- Customers should handle their own luggage where possible
- Passengers travelling in a taxi should check in using the QR code in the taxi
Whilst not mandatory outside of Greater Sydney, Wollongong, Central Coast and Blue Mountains, masks are also strongly recommended for passengers and drivers of point to point transport vehicles in other areas of the state.
Sanitisation stations are available at multiple locations throughout the state. This is a complimentary service for all point to point transport vehicles, for up to two sanitisations, per vehicle, per day to help reduce the spread of illness and assist with maintaining driver and passenger safety.