Industry statistics

The Point to Point Transport Commissioner reports on various indicators and activities each month. The information on this page is current as at the end of each month reported.

Authorised Service Providers - February 2024

(To note, figures provided from July 2018 onwards reflect Authorised Service Provider numbers as at the end of each month. Figures provided from November 2017 to June 2018 reflect Authorised Service Provider numbers as at the middle of each month. To note also, most Authorised Taxi Service Providers are also Authorised Booking Service Providers)

Authorised Service Providers Total(s)
Authorised Taxi Service Providers (TSP) 281
Authorised Booking Service Providers (BSP) 2,074
Combined total Authorised Service Providers (ASP) 2,355

View historical monthly reports on authorised service providers

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Taxi Licences -  February 2024

Taxi Licences Total(s)
Taxi Licences  5,855
WAT Licences 778
Combined total Taxi Licences in NSW (including wheelchair accessible taxis) 6,633

View historical monthly reports on taxi licences

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Investigations and Inspections - February 2024

Levy Investigations by Type

Levy Investigations by authorisation type​
Taxi service provider 1
Booking service provider 2

Vehicle inspections (compliance with safety standards)​

Vehicle inspections (compliance with safety standards)​
Taxis inspected 197
Hire vehicles inspected 601
Combined total vehicles inspected 798

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Notifiable occurrences

Notifiable occurrences are service related accidents or incidents that service providers must report to the Commissioner, in the following categories:

  • A - an accident or incident resulting in an injury being treated by an ambulance officer or at a hospital
  • B - a collision that prevents a vehicle being used to provide a passenger service from completing its journey
  • C - a mechanical or other fault that prevents a vehicle being used for a passenger service from completing its journey
  • D - an incident involving driver/passenger/intended passenger that results in complaint to police of sexual assault, indecent exposure, actual assault or physical threats or other intimidation
  • E - an incident involving driver conduct that results in driver charged with a major offence within Road Transport Act 2013
  • Enquiries - complaints/non-compliance reports

Notifiable occurrences received

Notifiable occurrences received  
Category A 3
Category A B 7
Category A B D 1
Category A D 3
Category B 34
Category C 5
Category D 11
Combined total number 64

Notifiable occurrences by vehicle type​

Notifiable occurrences by vehicle type
Taxis 7
Hire Vehicles 57

Prohibition Notices

As a part of the Commissioner’s oversight of the industry, prohibition notices are issued when an Authorised Officer believes that an activity is occurring, or may occur, in relation to the provision of a passenger service or booking service that involves, or will involve, an immediate and serious risk to the health or safety of passengers, drivers, or the public.

A prohibition notice can be issued to the service provider to stop the provision of taxi services and/or booked passenger services immediately until the issue is fixed.

Prohibition Notices

 

Prohibition notices issued
(up to date as of 12 April 2024)

Authorised Service Provider Reason                                Date issued    Status
Michael Jools trading as Taxi Plus Duress alarm system and vehicle tracking systems did not comply with the specifications 9 April 2024 Unable to carry out rank and hail passenger services.
Chengyun PAN & Beautiful Living Pty Ltd trading as AI Cabs Non-compliant duress alarms and monitoring system 13 Mar 2024 Unable to carry out rank and hail passenger services.
Bari Services Pty Ltd trading as Geo Taxis Non-compliant duress alarms and monitoring system 11 Mar 2024 Unable to carry out rank and hail passenger services.
United Cabs Network Non-compliant duress alarms and monitoring system 29 Feb 2024 Unable to carry out rank and hail passenger services.
Taxi 1 Non-compliant duress alarms and monitoring system 13 Feb 2024 Unable to carry out rank and hail passenger services.
Aatish Cabs Non-compliant duress alarms and monitoring system 12 Feb 2024 Unable to carry out rank and hail passenger services.
X Cabs Non-compliant duress alarms and monitoring system 9 Feb 2024 Unable to carry out rank and hail passenger services.
Cloud Cabs Non-compliant duress alarms and monitoring system 8 Feb 2024 Unable to carry out rank and hail passenger services.
Premier Alpha Cabs Non-compliant duress alarms and monitoring system 5 Feb 2024 Unable to carry out rank and hail passenger services.
Flying Cabs Non-compliant duress alarms and monitoring system 17 Jan 2024 Suspended - cannot conduct any passenger or booking services.

Update to Prohibition Notices: The following service providers are no longer prohibited from conducting rank and hail passenger services. They have demonstrated to the Commission that they have compliant duress alarm and monitoring systems.

  • 12 April 2024, Auslinz South Pacific Development Pty Ltd trading as ASPD Cabs
  • 8 March 2024, Silver Taxi Cabs Pty Ltd trading as Infinite Cabs
  • 4 April 2024, Oopal Cabs 

Prosecutions

The Commissioner prosecutes a range of offences under the Point to Point Transport (Taxis and Hire Vehicles) Act 2016 and Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017. These have included:

  • Touting/Soliciting offences - Sydney Airport precinct (cl.66 of the Regulation)
  • Provision of passenger services by an unauthorised service provider (s.27 of the Act)
  • Hinder/obstructing an Authorised Officer (s.126(1) of the Act)
  • Failing to produce a Driver licence for inspection (cl.71 of the Regulation)
  • Hire vehicle standing otherwise than in a taxi zone (cl. 75 of the Regulation)
  • Safety duty offences (s.18 of the Act)
  • Safety standard offences (cl. 6 of the Regulation)

Summary prosecutions results as at February 2024

Year Finalised Prosecutions *

Fines

2023-24 5 $9,100
2022-23 4 $4,100
2021-22 7 $91,600
2020-21 9 $8,280
2019-20 3 $3,000

* Prosecution results are updated quarterly. Figures reflect prosecutions finalised in the relevant period