Fixed Fare Trial

From 3 November 2025, all trips from a taxi rank at Sydney Airport to the Sydney CBD trial area will cost $60 for a standard taxi and a wheelchair accessible taxi or $80 for a requested maxi taxi.  

This trial, which will run for 18 months, is aimed at providing price clarity and certainty for taxi passengers and at reducing taxi fare-related offences (overcharging and fare refusals). 

Key information

Trial commencement dateThe trial will begin Monday 3 November 2025.   
Applicable tripsA one-way taxi trip from a Sydney Airport taxi rank (T1 International and T2/T3 Domestic) to the Sydney CBD trial area (see map below). Note: The trial applies to single, unbroken journeys only. 
Fixed fares
  • $60 for a standard taxi including a wheelchair accessible taxi service
  • $80 for a maxi-taxi if there are five or more passengers or if the maxi-taxi is requested (except when carrying a person who uses a wheelchair).
  • Taxi Transport Subsidy Scheme dockets can be used with these fixed fares, where applicable.
  • The fixed fare includes all taxes, fees, levies and road tolls.
  • The only charges that can be added are:
  1. If applicable, the payment merchant’s credit card or other non-cash payment surcharge - maximum of 5% of the total fare.
  2. If applicable, a cleaning fee (no more than $120). 
Drivers must
  • Charge the fixed fare for applicable trips
  • Use the meter to charge the fixed fare and display the fare on the meter during the trip. It’s a fare-related offence if the fixed fare is not displayed on the meter. 
Fixed Fare Trial area

The Sydney CBD trial area is the area within the City of Sydney:

  • bounded by the Harbour from Murray Street, Pyrmont Bay, in the West
  • the Royal Botanic Gardens in the North and East
  • Lincoln Crescent, Cowper Wharf Roadway, Sir John Young Crescent, Riley Street, William Street, College Street, Wentworth Avenue, Elizabeth Street, Chalmers Street, Devonshire Street Tunnel, Lee Street, Regent Street, Harris Street, Allen Street and Murray Street in the west
  • returning to the waterfront at Pyrmont Bay
  • includes both sides of the named roads which form the boundary of the area. 

Information for taxi service providers 

Service providers and affiliate providers must:

  • ensure vehicles operating from Sydney Airport can properly charge the relevant fixed fare on the fare calculation device (meter) for applicable journeys.  
  • ensure a driver does not pick up passengers from Sydney Airport during the trial if a taxi cannot properly charge a fixed fare for these journeys.
  • provide suitable education to drivers about the trial before 3 November 2025. 

Click below to view the full Sydney Airport Fixed Fare Trial Taxi Industry Guidelines.

Download

 

As a service provider operating from Sydney Airport, how do I prepare for the fixed fare trial?

  • Ensure vehicles are fitted with a fare calculation device (meter) that is clearly visible to passengers and is programmed to support the charging of fixed fares.  
  • Contact your meter provider for support in setting up your meters for the trial.  
  • Educate drivers on the conditions of the trial before the trial commences.  
  • Plan how you will monitor drivers to ensure they comply with the requirements of the trial.

What should I have in place when the fixed fare trial commences?  

  • Signage on the taxi's back seat window displaying the fixed fare structure.
  • Copies of the fare structure made available to customers on request.  
  • Information about the Sydney Airport fixed fare trial published on your website (if you have one).  
  • Processes in place to investigate complaints and take appropriate action against drivers in breach of the trial.

Temporary signage showing the fixed fare structure is available as an interim measure while service providers arrange for permanent stickers to be printed. Download the sticker here:

Download

Can a driver charge the fixed fare before the trial begins (3 November 2025)?

No. All trips taken up to and including 2 November 2025 must be charged in line with the Fares Order using a compliant, working meter. For more information, view Point to Point Transport (Fares) Order 2025.  

What can happen to a driver who doesn’t charge the fixed fare for an applicable trip? 

Taxi drivers must always use the meter, even for a fixed fare trip. Drivers are allowed to charge a fare which is less than the fixed fare. However, drivers are not allowed to charge a fare which is higher than the fixed fare – doing so is a fare-related offence.  

When a passenger pays using a card, can a non-cash surcharge be added to the fixed fare? 

Yes. A surcharge (an extra fee passed on to consumers when they use a card for payment) may be passed on to passengers. 

What fare applies to a booked service between Sydney Airport and the Sydney CBD trial area? 

Fixed fare rules do not apply to booked passenger services. The passenger will need to pay the fare that was quoted by the booking service provider and agreed to by the passenger at the time the booking was made. 

Further education

Related resources are available from the Learning centre and the following links: 

Information for passengers

What fare applies to a booked service between Sydney Airport and the Sydney CBD trial area?

Fixed fare rules do not apply to booked passenger services such as rideshare or airport transfers. Passengers will need to pay the fare that was quoted by the booking service provider and agreed to by them at the time the booking was made.

What fare applies to trips from Sydney Airport to destinations outside the Sydney CBD trial area?

Standard maximum fares apply. The driver must charge a distance-based fare (plus allowed additional charges) as calculated by the taxi’s meter. Every taxi must have a sign which clearly displays the applicable fare and allowed additional amounts. If you can't see it, ask the driver to show it to you.  

What can I do if the driver has overcharged me for a taxi trip from Sydney Airport to the Sydney CBD trial area?

Report a taxi fare related issue

Report it by clicking the button above or by calling the Point to Point Transport Commissioner’s Taxi Fare Hotline on 1800 500 410. Please provide as much information as possible including:

  • number plate  
  • date and time
  • location  
  • taxi company.  

This will help get your report referred to the right taxi company for immediate action. 

A surcharge for paying my taxi fare by credit card has been charged on top of the fixed fare amount. Is this allowed?

Businesses can charge a surcharge for paying by card, but the surcharge must not be more than 5% of the fare.

Map showing the boundaries of the Sydney CBD trial area.