Taxis providing rank and hail passenger services must display certain information that is clearly visible to passengers inside the vehicle.
This fact sheet provides guidance on what information must be displayed when providing a taxi service, how it must be displayed and who is responsible for its display.
What information must be clearly displayed inside a taxi?
| Information that must be displayed inside a taxi | Who is legally responsible? | Where should it be displayed? |
|---|---|---|
| The taxi’s registration number (number plate) |
| Must be displayed inside the taxi so that the information is clearly visible to any passenger in the taxi. |
Contact details for the taxi service provider (network)
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| Must be displayed inside the taxi so that the information is clearly visible to any passenger in the taxi. |
The fares for journeys and any additional tolls, fees or charges (fares sticker).
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| Must be displayed inside the taxi so that the information is clearly visible to any passenger in the taxi. |
A fare calculation device which shows the cost of each rank and hail journey
For more information, visit the Fare Calculation Devices Fact Sheet. |
| Must be displayed inside the taxi so that the information is clearly visible to any passenger in the taxi. |
Security camera surveillance signs
For more information, visit the Security Camera Systems Fact Sheet. |
| Signs must be placed where they are easily seen and clearly visible, both inside and outside the taxi.
(Ideally, each taxi will display signs on all three passenger doors.) |
Taxi Fare Hotline stickers
For more information, visit the Taxi Fare Hotline Fact Sheet. |
| Signs must be placed where they are easily seen and clearly visible, both inside and outside the taxi.
Recommended to be displayed on the back quarter panel window inside the taxi, preferably on the passenger side.
(Ideally, each taxi will display three to four stickers on the back quarter panel windows – two on each side of the taxi, with one inside and one outside. |
Driver ID
B. All taxis must be fitted with a device (an ID card holder) which enables the taxi driver to clearly display their Driver ID to all passengers in the taxi.
C. The Driver ID must be displayed at all times inside the taxi, in its display device (see B above).
For more information, visit the Taxi driver ID Fact Sheet. | For A and B:
For C:
| Must be displayed inside the taxi so that it is clearly visible to any passenger in the taxi.
The best place is usually in the middle of the dashboard, however this will vary depending on the vehicle’s type. |
Information required to be on display inside a taxi must be:
- safely located:
- must not block the driver’s view of the road
- must not affect the functioning of an airbag
- clearly displayed and visible to all passengers
- current and up to date.
The image below shows an example of how the following are displayed:
- Vehicle registration number
- Contact details for taxi service provider
- Schedule of rank and hail fares (fares sticker)
- Security camera surveillance sign
- Driver ID
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The images below show:
- A meter showing the cost of a rank or hail journey
- A Taxi Fare Hotline sticker
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What role do drivers have in the display of information inside taxis?
Taxi drivers must ensure their Driver ID is placed in a suitable ID card holder before commencing their shift, and that it is clearly visible to all passengers inside the vehicle.
Checking that the specified information is clearly displayed in a vehicle providing taxi services should be a part of a driver’s pre-departure checks, and the driver should not commence taxi services until all information is safely attached and visible.
If an issue occurs with any of the specified information during a driver’s shift, for example a sign peels off and is lost, the driver should immediately report this to their taxi service provider (network) and/or their taxi licence holder (operator) and seek guidance.
What penalties apply to the responsible person/s for not complying with these obligations?
| Obligation | Penalty for not complying |
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Further education
Related resources are available from the Learning Centre and the following links:
- Fare Calculation Devices fact sheet
- Rank and hail taxi fares and charges
- Security Camera Systems fact sheet
- Displaying Taxi Fare Hotline stickers fact sheet
- Taxi driver ID fact sheet
- Signs, lights and markings fact sheet
- Point to Point Transport (Taxi and Hire Vehicle) Regulation 2017
- Taxi Service Providers
- Driver obligations
- Taxi Fares Order
If you have any questions or need further information, please visit the Point to Point Transport Commissioner’s website pointtopoint.nsw.gov.au or call the Industry Contact Centre on 131 727.
