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Industry Portal

About

About

Find out about the role and functions of the Point to Point Transport Commissioner

What is point to point transport? Meet the Commissioner Commissioner's functions & priorities The Act and Regulation Information for passengers

Don't get taken for a ride Let's make every ride a safe ride Industry statistics Policies Forms Annual Review 2022-2023
Safety & Compliance

Safety & compliance

Learn about your safety duties, standards and how to ensure you comply with safety obligations

Safety standards for taxis Safety standards for vehicles providing booked services Safety duties and standards Assistance animals Compliance on-street activity

Notifiable Occurrences Safety alerts Safety complaints Safety Management System Smart CCTV Body Worn Video Cameras
Service Providers

Service Providers

Information on how to become an authorised service provider, the Industry Portal and more

Booking Service Providers Taxi Service Providers Taxi Plate Management Become an Authorised Service Provider Affiliated providers

Find a service provider About the Industry Portal Annual Authorisation Fees Passenger Service Levy Taxi Fare Hotline
Drivers

Drivers

Understand driver obligations, safety requirements, disqualifying offences and more for drivers

Driver obligations Safety standards for drivers Passenger Transport Code (PT Code)

Disqualifying offences More driver information
Taxi Licensing

Taxi licensing

Find out how to become a taxi licence holder and the responsibilities that come with that

Becoming a taxi licence holder Checklist: steps to becoming a taxi licence holder Renew, surrender, suspend, cancel

Taxi licence holder obligations Wheelchair accessible taxi licences
Learning Centre

Learning Centre

Read fact sheets, user guides, glossary and FAQs or watch our videos and on-demand webinars

Fact sheets User guides Online short courses Toolkits and checklists

Videos Podcast & webinars Frequently asked questions Glossary of terms
News and Events

News and Events

Point to point transport review News COVID updates

Events In the media Reports and gazettes Industry newsletter