As a part of the Commissioner’s oversight of the industry, prohibition notices are issued when an Authorised Officer believes that an activity is occurring, or may occur, in relation to the provision of a passenger service or booking service that involves, or will involve, an immediate and serious risk to the health or safety of passengers, drivers, or the public.
A prohibition notice can be issued to the service provider to stop the provision of taxi services and/or booked passenger services immediately until the issue is fixed.
The Point to Point Transport Commission has recently issued prohibition notices to six (6) Sydney taxi companies, Flying Cabs, Premier Alpha Cabs, Cloud Cabs, X cabs, Aatish Cabs and Taxi 1 due to concerns with safety concerns that they do not have compliant duress alarm systems.
A duress alarm system allows the driver of a taxi to discreetly call for help when the safety of the driver and/or passengers is threatened. When activated, the system must immediately notify the service provider of the location of the taxi and enable communication with the driver.
| Authorised Service Provider | Reason | Date issued | Status |
|---|---|---|---|
| Taxi Plus | Non-compliant duress alarm system and vehicle tracking systems | 9 April 2024 | Unable to carry out rank and hail passenger services. |
| AI Cabs | Non-compliant duress alarms and monitoring system | 13 Mar 2024 | Unable to carry out rank and hail passenger services. |
| Geo Taxis | Non-compliant duress alarms and monitoring system | 11 Mar 2024 | Unable to carry out rank and hail passenger services. |
| United Cabs Network | Non-compliant duress alarms and monitoring system | 29 Feb 2024 | Unable to carry out rank and hail passenger services. |
| Taxi 1 | Non-compliant duress alarms and monitoring system | 13 Feb 2024 | Unable to carry out rank and hail passenger services. |
| Aatish Cabs | Non-compliant duress alarms and monitoring system | 12 Feb 2024 | Unable to carry out rank and hail passenger services. |
| X Cabs | Non-compliant duress alarms and monitoring system | 9 Feb 2024 | Unable to carry out rank and hail passenger services. |
| Cloud Cabs | Non-compliant duress alarms and monitoring system | 8 Feb 2024 | Unable to carry out rank and hail passenger services. |
| Premier Alpha Cabs | Non-compliant duress alarms and monitoring system | 5 Feb 2024 | Unable to carry out rank and hail passenger services. |
| Flying Cabs | Non-compliant duress alarms and monitoring system | 17 Jan 2024 | Suspended - cannot conduct any passenger or booking services. |
Update to Prohibition Notices: The following service providers are no longer prohibited from conducting rank and hail passenger services. They have demonstrated to the Commission that they have compliant duress alarm and monitoring systems.
- 12 April 2024, Auslinz South Pacific Development Pty Ltd trading as ASPD Cabs
- 8 March 2024, Silver Taxi Cabs Pty Ltd trading as Infinite Cabs
- 4 April 2024, Oopal Cabs