Safety standards for vehicles providing booked services

The laws outline safety standards for hire vehicles and taxis used to provide booked passenger services. 

The owner of the vehicle has obligations relating to these safety standards, and faces penalties for non-compliance.

Safety standards for vehicles

Authorised Booking Service Providers must ensure, so far as is reasonably practicable, that the following safety standards are complied with:

Download the Safety Standards for Vehicles Providing Booked Services fact sheet. 

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Vehicle registration

The vehicle must be appropriately registered and safe to be driven on the road.

Vehicles need to have annual pink slip registration inspections even if the vehicle is less than 5 years old.

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Third Party insurance

The vehicle must be covered by a valid insurance policy for third party property damage with cover of at least $5 million.

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Maintenance and repairs

Vehicles must be regularly maintained, consistent with the manufacturer’s recommendations and any maintenance and repairs (excluding minor repairs) must be performed by a licensed mechanic.

Basic maintenance such as oil changes, spark plug replacements and tyre changes do not need to be carried out by a mechanic.

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Signs and markings

*Does not apply to taxis used to provide booked services

Vehicles used to provide booked services that are not taxis must NOT be painted, marked, or have any signs or lights that may indicate to a customer that it is a taxi.

The driver must ensure they display a retroreflective sign that makes it clear that the vehicle is a hire vehicle. It must be clearly visible from the outside and located on or near the rear of the driver’s side of the vehicle.

That’s not a taxi!

All vehicles providing point to point transport services that are not taxis cannot have any signs, lights or marking that would lead someone to believe it’s a taxi.

Vehicles providing booked passenger services (excluding taxis that also carry out booked services) need to display a retroreflective sign that indicates to passengers that the vehicle is carrying out a booked service.

The driver must ensure the sign is clearly visible from the outside, and located on or near the back of the driver’s side of the vehicle.

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Wheelchair accessible vehicles

All vehicles must meet specific Australian Standards for hoists, tie downs and ramps for wheelchair accessible vehicles.

New requirements for wheelchair accessible vehicles

The space where a wheelchair is carried inside a vehicle must be at least 130cm long, 80cm wide and 150cm high, with no intrusions except for seatbelt devices.

Existing vehicles must be adapted within two years, while new vehicles must be fitted to the new requirements.

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The following motorcycles can be used for passenger services, provided they meet Australian Design Rules and are fitted with wheel guards:

  • LC (motorcycles)
  • LD (motorcycles with sidecar)
  • LE (three-wheelers)

Only LD and LE motorcycles may be used on unsealed roads.

LC motorcycles must have a minimum engine capacity of 500cc and cannot have a two-stroke engine.

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