Coronavirus (COVID-19) updates

This page contains the following information:

Information about complimentary vehicle sanitisation is available on our dedicated Sanitisation Stations webpage.

Commission Resources

Eligibility for taxi industry COVID-19 support package

For information on eligbility for the Taxi Industry Assistance Package please refer to the eligiblity document below.

Download the eligbility criteria document 

COVID-19 Fact Sheet

For information and advice about the coronavirus (COVID-19) outbreak, point to point drivers can refer to the COVID-19 Fact Sheet for the Point to Point Industry.

 Download the full fact sheet here 

COVID-19 Infographic: Driving and travelling in taxis and hire vehicles (including rideshare) 

An infographic to explain the safety measures that should be implemented by passengers who need to travel in taxis or hire vehicles (including rideshare) during, or following, their 14 day isolation period.

Download the infographic here 

COVID-19 Infographic: Safe travel tips for the point to point transport industry

Restrictions on public gatherings of two or more people do not apply to taxis and hire vehicles in NSW. Download our safe trips infographic offering information for both drivers and passengers who are travelling in taxis and hire vehicles, including rideshare, during the COVID-19 pandemic.

Download the infographic here 

Reporting COVID-19 related Notifiable Occurrences

Drivers and service providers that have been tested for COVID-19 (regardless of the test results) are required to report these incidences as Notifiable Occurrences via the Industry Portal.

For COVID-19 related Notifiable Occurrences, please select category (A) in the Industry Portal as it is the most relevant category for medical and or hospital related incidences.

Drivers and Service Providers that select YES when reporting a COVID-19 related occurrence, will likely receive a follow up call from the Commission.

Health and wellbeing

Public health orders 

Public health orders have been issued to protect the community and reduce the spread of COVID-19 infection. Find out about places that are closed, activities that can continue and how the restrictions affect what you can and can't do.

Travel restrictions under new public health orders

New public health orders prevent any person who has been in Melbourne’s restricted postcodes from travelling to NSW, other than in limited circumstances. 

Point to point drivers should continue to practice good hygiene, disinfect their vehicles, use contactless payments where possible, and report COVID-19 related incidents. 

Learn more in our industry news article or for information about the new public health orders and restrictions under the orders, please visit

Border closure to protect NSW

To help contain the spread of COVID-19, the temporary closure of the NSW/Victorian border will come into effect from 12.01am Wednesday 8 July.

From that time, there may be impacts on point to point services. Before the temporary border closure, the Point to Point Transport Commissioner will contact transport service providers with information about what steps they may need to take.

COVID-19 flyer: Managing wellbeing 

Under the point to point transport law, service providers have a duty of care, so far as is reasonably practicable, to ensure the health and safety of drivers, passengers and others in connection with the provision of the service. Here are some tips for service providers to help support their drivers during the Coronavirus outbreak.

Download the flyer here 

Drivers should follow safe hygiene practices to prevent the spread of illness, including:

  • Wash hands often with soap and water.

  • Drivers should employ standard cleaning practices at the end of each shift, as part of good hygiene practice by wiping down surfaces with disinfectant.

  • In the event of a passenger spreading droplets (such as sneezing, coughing or vomiting), clean surfaces with appropriate disinfectant wipes so that the potential spread of infection can be minimised.
  • The use of alcohol-based hand sanitiser is advised where possible between hand washes and after opening and closing doors, moving luggage, exchanging payment and after personal contact.
  • Customers are encouraged to use contactless payments where possible, to further reduce chances of community spread.
  • For those services that do not offer contactless payment, we are advising people to wash their hands or use hand sanitiser to limit the spread of viruses.

COVID-19 Infographic: Car cleaning tips for the point to point transport industry

An infographic to explain how often you should clean your vehicle, what parts you should clean and which cleaning products to use.

Download the infographic here 

Video: How to clean your point to point vehicle

In order to prevent the spread of Coronavirus (COVID-19), drivers of point to point vehicles need to carry out good hygiene practices and protect themselves and their passengers from the spread of illness.

Here’s a short video guide on how to clean your point to point vehicle.

Industry links

  • Visit the NSW Government health website for the latest information and advice on novel coronavirus (COVID-19).
  • Safework Australia has developed an in-depth fact sheet for taxi and ride share services: Minimising the risk of exposure to COVID-19
  • Call the National Coronavirus Health Information Line on 1800 020 080 for general advice or healthdirect on 1800 022 222 if you have symptoms.
  • The Industry Contact Centre can be reached on 131 727 and is open for industry enquires from Monday to Friday 8am-5pm.
  • Infection prevention and control cleaning information can be found by visiting the Clinical Excellence Commission Fact Sheet
  • If you require translating or interpreting services, call 131 450. The phone number of your state or territory public health agency is available at

Business support and advice

Financial stimulus package

The NSW Treasurer, Minister for Transport and Roads, and Regional Minister for Transport and Roads have announced a $12.6 million financial stimulus package for the taxi industry, in response to COVID-19.

Registered taxi vehicle owners including Wheelchair Accessible Taxi (WAT) vehicles will be contacted in the coming weeks regarding the industry stimulus package.

There will no longer be an application process through Service NSW.  Instead, a subsidy cheque of $2,900 will be sent to registered Taxi and WAT owners who are eligible in response to COVID-19.

Please note: This subsidy will be automatically paid to eligible registered taxi operators.  There is no need to apply.

It is a condition of this payment that you keep the taxi registered for 6 months from the date of receiving this support payment. If you de-register your vehicle, you may need to repay this support payment.

Read the industry news article for details of available assistance and a summary of who is eligible. Full details of the eligibility criteria are available under Commission Resources.

Are you eligible? Find out from the flowchart below.

Download flowchart here 

Download FAQs here 

For more information call the Industry Contact Centre on 131 727.

Repayment Deferral for the Wheelchair Accessible Taxi Interest Free Loan Scheme

In response to the changes in the way people are travelling during the Covid-19 pandemic and in recognition of the role Wheelchair Accessible Taxis (WAT) play in delivering essential transport services for vulnerable members of the community, Transport for NSW is deferring payments on all Wheelchair Accessible Taxi Interest Free loans. For loan recipients, payments will be $0 for April, May and June 2020.

A further review of the pandemic restrictions and the impact they are having on the way people travel will be undertaken in mid-June to determine if any further deferral of loan repayments is required.

All WAT Interest Free loan agreements will be extended by the length of the postponement period.

Each loan recipient has been contacted by Transport for NSW and provided advice on how this postponement affects their loan. A process has been developed for any loan recipients wishing to continue to make their usual payments during this period. If you require further information about the WAT Interest Free Loan Scheme, please email your questions to

Support for businesses and individuals

For information on how the Australian Government is supporting businesses in response to the coronavirus (COVID-19) pandemic, please refer to the relevant Government websites:

The latest Government departments can be found by visiting


What should drivers do to maintain good hygiene practices?

Drivers are advised to wash hands often with soap and water and use alcohol-based hand sanitiser where possible between hand washes and after opening and closing doors, moving luggage, exchanging payment and after personal contact.

What cleaning practices should be carried out and when?

Drivers should employ standard cleaning practices at the end of each shift, as part of good hygiene practice by wiping down surfaces with disinfectant.

What areas of vehicles should be focused on when cleaning?

Areas of the car drivers should focus on when cleaning include:

  • Door handles both internal and external

  • Internal grab handles above doors
  • Seats and headrests
  • Seatbelts
  • Window controls
  • Centre console
  • Cup holders
  • Dash
  • Buttons and radio
  • Payment terminal
  • Steering wheel
  • Boot lid and handle

When should a vehicle be cleaned?

Drivers should clean their vehicles at the end of each shift and after a passenger leaves, if they had been unwell e.g. sneezing or coughing while in the vehicle.

What cleaning products should I use?

Drivers should use alcohol-based wipes where available or household disinfectant to clean their vehicle.

What social distancing measures should be in place for drivers?

Passengers should sit in the back seat of the vehicle, handle their own luggage where possible and use contactless payments - where cash payment is required. Drivers and passengers should wash their hands or use alcohol based hand sanitiser afterwards.

What should drivers do if they feel sick?

Drivers should immediately cease providing services:

  • if they are feeling unwell or displaying symptoms of COVID-19

  • have been tested for COVID-19 and awaiting results
  • have been required by health authorities to self-isolate

What precautions should drivers take during a shift to practice good hygiene?

  • covering coughs and sneezes with an elbow or a tissue

  • disposing of tissues properly

  • washing hands often with soap and water, including before and after eating and after going to the toilet
  • using alcohol-based hand sanitisers where available
  • cleaning and disinfecting surfaces
  • washing body, hair (including facial hair) and clothes thoroughly every day
  • staying more than 1.5 metres away from others where practical. 

What government support and assistance is to the point to point transport industry and drivers?

Support resources:

Support services: