Coronavirus (Covid-19) updates

Information about complimentary vehicle sanitisation is available on our dedicated Vehicle Sanitisation Stations webpage.

Commission Resources

COVID-19 Fact Sheet

For information and advice about the coronavirus (COVID-19) outbreak, point to point drivers can refer to the COVID-19 Fact Sheet for the Point to Point Industry. This can be found on the COVID-19 page

COVID-19 safe travel tips for the point to point transport industry

Safe travel tips for point to point travel

  1. Scan the QR code in the vehicle if one is displayed
  2. Passengers should sit in the back seat
  3. Use contactless payment methods where available
  4. Do not travel if you are feeling unwell
  5. Passengers should handle their own luggage

COVID-19 poster: How to handle and wear masks in the workplace

Please find below a poster and a short video advising point to point transport drivers on how to handle and wear masks in the workplace.

Download the poster

Reporting COVID-19 related Notifiable Occurrences

Drivers and service providers that have been tested for COVID-19 (regardless of the test results) are required to report these incidences as Notifiable Occurrences via the Industry Portal.

For guidance on how to report Notifiable Occurrences (including COVID-19 related Notifiable Occurrences), please consult the Notifiable Occurrences User Guide.

Service Providers that select YES when reporting a COVID-19 related occurrence, will likely receive a follow up call from the Commission.

Health and wellbeing

Public health orders

Public health orders have been issued to protect the community and reduce the spread of COVID-19 infection. Find out about state border restrictions, places that are closed, activities that can continue and how the restrictions affect what you can and can't do.

For further information about the new public health orders and restrictions under the orders, please visit health.nsw.gov.au/coronavirus.

Vehicle sanitisation stations

The Point to Point Transport Commissioner and Transport for NSW are rolling out government-funded, complimentary vehicle sanitisation stations at locations throughout metro and regional New South Wales. This is a complimentary service for all point to point transport vehicles entitling them up to two sanitisations, per vehicle, per day to help reduce the spread of illness and assist with maintaining driver and passenger safety. This includes taxis, hire vehicles, rideshare vehicles, community transport, Government fleet and Emergency Services vehicles.

COVID-19 flyer: Managing wellbeing

Under the point to point transport law, service providers have a duty of care, so far as is reasonably practicable, to ensure the health and safety of drivers, passengers and others in connection with the provision of the service. Here are some tips for service providers to help support their drivers during the Coronavirus outbreak.

Download the flyer

COVID-19 Infographic: Car cleaning tips for the point to point transport industry

An infographic to explain how often you should clean your vehicle, what parts you should clean and which cleaning products to use.

Download the infographic

Video: How to clean your point to point vehicle

In order to prevent the spread of Coronavirus (COVID-19), drivers of point to point vehicles need to carry out good hygiene practices and protect themselves and their passengers from the spread of illness.

Here’s a short video guide on how to clean your point to point vehicle.

 

QR codes in taxis

QR Code check-in keeps a record of the passenger journey and this data is shared with NSW Health in a case where contact tracing is required.

The use of QR codes in taxis is voluntary, so if a passenger refuses to scan the QR code during their journey, a driver does not have the right to refuse the fare.

Taxi passengers are strongly encouraged to scan the QR Code found in taxis for contactless check-in to help manage the spread of COVID-19.

Alternatively, if you do not have a phone to scan the QR Code, you can make a booking with the taxi company which will capture your details required for contact tracing.

If you are a service provider and would like to take part in this program you are encouraged to contact Service NSW on taxi.registration@service.nsw.gov.au.

For more information about QR codes in taxis please watch the video below:

 

QR codes in hire vehicles (including rideshare)

The use of QR codes in point to point transport vehicles in NSW is voluntary. They are useful in contact tracing, as they can track the details of all passengers in a vehicle as well as the time of the journey.

Some of this contact tracing information (the details of the individual who placed the booking) should already be captured, as Booking Service Providers are required to keep passenger booking information for every booking. In addition, Booking Service Providers will already have procedures in place to help with contact tracing as COVID 19 will be a risk in their Safety Management System’s Risk Register. Taxis providing rank and hail work in NSW do not have booking records so Taxi Service Providers and drivers are more strongly encouraged to use QR codes.

Booking Service Providers may wish to use QR Codes in their point to point transport vehicles. If you would like a unique QR code for your business, register on the Service NSW website as a Service NSW COVID Safe business.

Case locations & border updates

Current COVID-19 restrictions within NSW

For up to date information on restrictions, case locations, hot spots and the rules that apply, visit the NSW Government website COVID page.

Current COVID-19 restrictions for NSW borders

With the current COVID-19 outbreak situation unfolding, border controls across all states are being updated on an ongoing basis including requirements for NSW residents to quarantine, have permits and declaration passes or exemptions. Drivers needing to carry out passenger services across borders for work purposes should visit that state’s website for the latest information and look at border permits and exemptions. Links for more information:

Business support and advice

Financial stimulus package

The NSW Treasurer, Minister for Transport and Roads, and Regional Minister for Transport and Roads have announced a $12.6 million financial stimulus package for the taxi industry, in response to COVID-19.

There will no longer be an application process through Service NSW. Instead, a subsidy cheque of $2,900 will be sent to registered Taxi and WAT owners who are eligible in response to COVID-19.

Please note: This subsidy will be automatically paid to eligible registered taxi operators. There is no need to apply.

It is a condition of this payment that you keep the taxi registered for 6 months from the date of receiving this support payment. If you de-register your vehicle, you may need to repay this support payment.

Read the industry news article for details of available assistance and a summary of who is eligible. Full details of the eligibility criteria are available under Commission Resources.

Are you eligible? Find out from the flowchart below.

Download the flowchart

Download the FAQs

For more information call the Industry Contact Centre on 131 727.

Repayment Deferral for the Wheelchair Accessible Taxi Interest Free Loan Scheme

In response to the changes in the way people are travelling during the Covid-19 pandemic and in recognition of the role Wheelchair Accessible Taxis (WAT) play in delivering essential transport services for vulnerable members of the community, Transport for NSW is deferring payments on all Wheelchair Accessible Taxi Interest Free loans. For loan recipients, payments will be $0 for April, May and June 2020.

A further review of the pandemic restrictions and the impact they are having on the way people travel will be undertaken in mid-June to determine if any further deferral of loan repayments is required.

All WAT Interest Free loan agreements will be extended by the length of the postponement period.

Each loan recipient has been contacted by Transport for NSW and provided advice on how this postponement affects their loan. A process has been developed for any loan recipients wishing to continue to make their usual payments during this period. If you require further information about the WAT Interest Free Loan Scheme, please email your questions to TransportSocialPolicy@transport.nsw.gov.au

Support for businesses and individuals

For information on how the Australian Government is supporting businesses in response to the Coronavirus (COVID-19) pandemic, please refer to the relevant Government websites:

Industry links

  • Visit the NSW Government health website for the latest information and advice on novel coronavirus (COVID-19).
  • Safework Australia has developed an in-depth fact sheet for taxi and ride share services: Minimising the risk of exposure to COVID-19
  • Call the National Coronavirus Health Information Line on 1800 020 080 for general advice or healthdirect on 1800 022 222 if you have symptoms.
  • The Industry Contact Centre can be reached on 131 727 and is open for industry enquires from Monday to Friday 8am-5pm.
  • Infection prevention and control cleaning information can be found by visiting the Clinical Excellence Commission Fact Sheet
  • If you require translating or interpreting services, call 131 450. The phone number of your state or territory public health agency is available at www.health.gov.au/state-territory-contacts

FAQs

What should drivers do to maintain good hygiene practices?

Drivers are required to wear masks and are advised to wash hands often with soap and water and use alcohol-based hand sanitiser where possible between hand washes and after opening and closing doors, moving luggage, exchanging payment and after personal contact.

What cleaning practices should be carried out and when?

Drivers are advised to wash hands often with soap and water and use alcohol-based hand sanitiser where possible between hand washes and after opening and closing doors, moving luggage, exchanging payment and after personal contact.

What are vehicle sanitisation stations and where are they?

The Point to Point Transport Commissioner and Transport for NSW are rolling out government-funded, complimentary vehicle sanitisation stations at locations throughout metro and regional New South Wales. This is a complimentary service for all point to point transport vehicles entitling them up to two sanitisations, per vehicle, per day to help reduce the spread of illness and assist with maintaining driver and passenger safety. This includes taxis, hire vehicles, rideshare vehicles, community transport, Government fleet and Emergency Services vehicles.

Where can I get my vehicle sanitised?

The Point to Point Transport Commissioner and Transport for NSW are rolling out government-funded, complimentary vehicle sanitisation stations at locations throughout metro and regional New South Wales.

This is a complimentary service for all point to point transport vehicles entitling them up to two sanitisations, per vehicle, per day. This will help reduce the spread of illness and assist with maintaining driver and passenger safety.

There are 12 vehicle sanitisation stations across the state in addition to a pop up station at Central Station. 

What areas of vehicles should be focused on when cleaning?

Areas of the car drivers should focus on when cleaning include:

Door handles both internal and external

  • Internal grab handles above doors
  • Seats and headrests
  • Seatbelts
  • Window control
  • Centre console
  • Cup holders
  • Dash
  • Buttons and radio
  • Payment terminal
  • Steering wheel
  • Boot lid and handle

When should a vehicle be cleaned?

Drivers should clean their vehicles at the end of each shift and after a passenger leaves, if they had been unwell e.g. sneezing or coughing while in the vehicle.

What cleaning products should I use?

Drivers should use alcohol-based wipes where available or household disinfectant to clean their vehicle.

What social distancing measures should be in place for drivers?

Passengers should sit in the back seat of the vehicle, handle their own luggage where possible and use contactless payments - where cash payment is required. Drivers and passengers should wash their hands or use alcohol based hand sanitiser afterwards.

What should drivers do if they feel sick?

Drivers should immediately cease providing services:

  • if they are feeling unwell or displaying symptoms of COVID-19
  • have been tested for COVID-19 and awaiting results
  • have been required by health authorities to self-isolate

What precautions should drivers take during a shift to practice good hygiene?

  • covering coughs and sneezes with an elbow or a tissue
  • disposing of tissues properly
  • washing hands often with soap and water, including before and after eating and after going to the toilet
  • using alcohol-based hand sanitisers where available
  • cleaning and disinfecting surfaces
  • washing body, hair (including facial hair) and clothes thoroughly every day
  • staying more than 1.5 metres away from others where practical.

What government support and assistance is to the point to point transport industry and drivers?

Are drivers and passengers required to wear a mask?

Although no longer mandatory for drivers and passengers, masks are strongly recommended in point to point transport vehicles. 

As face mask use is still strongly encouraged, service providers may still recommend that drivers or passengers wear masks as a part of their Safety Management System. We thank you for your ongoing support and contribution in helping us ensure point to point transport drivers and passengers remain COVIDSafe.