Coronavirus (Covid-19) updates

Information about complimentary vehicle sanitisation is available on our dedicated Vehicle Sanitisation Stations webpage.

Commission Resources

Mask resources

The following graphics may be used by anyone in the industry to help promote understanding of the face mask requirements. Each graphic has an associated piece of text you may use. Right click on the infographic you would like to use and select "Save image as..."

Suggested text:

Whether you are a driver or passenger, wearing a mask is now mandatory in the car and while waiting at a taxi rank. However, drivers can take off their mask when they are not in direct contact with a passenger, this applies to being in journey to provide a passenger service and whilst not providing a passenger service. Together we can stop the spread and support local business. Some exemptions apply. Learn more at nsw.gov.au. 

Suggested text:

Rideshare and taxi drivers travelling across Greater Sydney need to wear a mask when providing passenger services. Drivers can take off their mask when they are not in direct contact with a passenger, this applies to being in journey to provide a passenger service and whilst not providing a passenger service. Together with hand hygiene, physical distancing and getting tested even with the mildest symptoms we can stop the spread. Some exemptions apply, learn more at nsw.gov.au

Suggested text:

Rideshare drivers and passengers travelling and driving across Greater Sydney now need to wear a mask at all times. Drivers can take off their mask when they are not in direct contact with a passenger, this applies to being in journey to provide a passenger service and whilst not providing a passenger service. Some exemptions apply, learn more at nsw.gov.au

Suggested text:

Taxi drivers and passengers travelling across Greater Sydney now need to wear a mask when driving or travelling in a vehicle. Drivers can take off their mask when they are not in direct contact with a passenger, this applies to being in journey to provide a passenger service and whilst not providing a passenger service. Some exemptions apply, learn more at nsw.gov.au

Suggested text:

Drivers and passengers are now required to wear face masks when driving or travelling in a taxi or rideshare vehicle across Greater Sydney. Drivers can take off their mask when they are not in direct contact with a passenger, this applies to being in journey to provide a passenger service and whilst not providing a passenger service. Some health and age exemptions apply, find out more at nsw.gov.au

Suggested text:

For passengers, wearing a mask in taxis and rideshare services is compulsory in Greater Sydney. However, for health or age reasons not everyone can wear a mask. Let's support each other and get through this together. nsw.gov.au

There is also a large number of resources including demonstration videos, example images and explanatory graphics which you may use or link to on the NSW Health website

COVID-19 Fact Sheet

For information and advice about the coronavirus (COVID-19) outbreak, point to point drivers can refer to the COVID-19 Fact Sheet for the Point to Point Industry. This can be found on the COVID-19 page

COVID-19 safe travel tips for the point to point transport industry

Safe travel tips for point to point travel

  1. All passengers and drivers must wear a mask (there are some exceptions - see below under Health and Wellbeing - Health order)
  2. Scan the QR code in the vehicle if one is displayed
  3. Passengers should sit in the back seat
  4. Use contactless payment methods where available
  5. Do not travel if you are feeling unwell
  6. Passengers should handle their own luggage

COVID-19 poster: How to handle and wear masks in the workplace

Please find below a poster and a short video advising point to point transport drivers on how to handle and wear masks in the workplace.

Download the poster

Reporting COVID-19 related Notifiable Occurrences

Drivers and service providers that have been tested for COVID-19 (regardless of the test results) are required to report these incidences as Notifiable Occurrences via the Industry Portal.

For guidance on how to report Notifiable Occurrences (including COVID-19 related Notifiable Occurrences), please consult the Notifiable Occurrences User Guide.

Service Providers that select YES when reporting a COVID-19 related occurrence, will likely receive a follow up call from the Commission.

Health and wellbeing

Public health orders

Public health orders have been issued to protect the community and reduce the spread of COVID-19 infection. Find out about state border restrictions, places that are closed, activities that can continue and how the restrictions affect what you can and can't do.

For further information about the new public health orders and restrictions under the orders, please visit health.nsw.gov.au/coronavirus.

Health Order: Mandatory face coverings (mask wearing)

Face coverings must be worn by passengers and drivers in a vehicle or vessel being used to provide a public transport service which includes a taxi service or a rideshare service, or at a public transport waiting area including at taxi ranks, bus stops, trains stations, light rail stops and ferry wharves. Drivers can take off their mask when they are not in direct contact with a passenger, this applies to being in journey to pick up and provide a passenger service and whilst not providing passenger services.

A fitted face covering is defined as a mask or other covering that fits securely around the face, and is designed or made to be worn over the nose and mouth to provide the wearer with protection against infection.

NSW Police will enforce mask wearing and fines will apply for those who aren’t wearing masks. 

Children under 12 are exempt but are encouraged to wear masks where practicable.

The requirement to wear a face covering does not apply to person with a physical or mental health illness or condition, or disability that makes wearing a fitted face covering unsuitable including, for example, a skin condition, an intellectual disability, autism or trauma.

Under certain circumstances, masks can be removed. These include:

  • Eating or drinking 

  • Communicating with another person who is deaf or hard of hearing 

  • The person is at work and the nature of the work: 

  • Makes the wearing of the fitted face covering is a risk to the person’s or another’s health and safety; or 

  • Means clear enunciation or visibility of the persons mouth is essential; 

  • The person is asked to remove the fitted face covering to confirm their identity; 

  • Because of an emergency; 

  • The removal of the fitted face covering is necessary for the provision of the goods or services (for example having a beard trim). 

If the fitted face covering is removed for any of the reasons above, they must resume wearing the fitted face covering as soon as practicable once the reason above ends.

What does this order mean for the point to point industry?

  • Wear a mask: Mask wearing is mandatory at all times for passengers and drivers during a passenger service in point to point vehicles and at taxi ranks, which includes any area where persons queue or gather when waiting at a taxi rank. Drivers can take off their mask when they are not in direct contact with a passenger, this applies to being in journey to provide a passenger service and whilst not providing a passenger service. Should a passenger not be wearing a mask, a driver may refuse to provide a point to point service as it may be a safety risk. This does not apply to children under 12 or persons with a physical or mental health illness or condition, or disability that makes wearing a fitted face covering unsuitable including, for example, a skin condition, an intellectual disability, autism or trauma.

  • Stay up to date with confirmed case locations: The list of case locations continues to grow, both on the beaches and across Sydney, so it’s crucial you stay up to date with the confirmed case locations listed on NSW Health website and follow the health advice if you have been to a confirmed case location. Confirmed cases of COVID-19 have visited a number of locations around Sydney.

  • Feeling unwell, get tested: Now more than ever it’s imperative that people continue to come forward for testing to assist in stopping the spread. If you have even the mildest symptoms such as headache, fatigue, cough, sore throat or runny nose, you’re asked to come forward immediately for testing, then isolate until a negative result is received. - do not go to work until this time.

Point to point drivers are reminded to carry out good hygiene practices, have their vehicles sanitised daily and, as always, if you are feeling unwell do not go to work and go get tested.

For information regarding testing clinics drivers should visit the NSW Government webpage.

Vehicle sanitisation stations

The Point to Point Transport Commissioner and Transport for NSW are rolling out government-funded, complimentary vehicle sanitisation stations at locations throughout metro and regional New South Wales. This is a complimentary service for all point to point transport vehicles entitling them up to two sanitisations, per vehicle, per day to help reduce the spread of illness and assist with maintaining driver and passenger safety. This includes taxis, hire vehicles, rideshare vehicles, community transport, Government fleet and Emergency Services vehicles.

COVID-19 flyer: Managing wellbeing

Under the point to point transport law, service providers have a duty of care, so far as is reasonably practicable, to ensure the health and safety of drivers, passengers and others in connection with the provision of the service. Here are some tips for service providers to help support their drivers during the Coronavirus outbreak.

Download the flyer

Drivers should follow safe hygiene practices to prevent the spread of illness, including

  • Always wear a mask
  • Wash hands often with soap and water.
  • Drivers should employ standard cleaning practices at the end of each shift, as part of good hygiene practice by wiping down surfaces with disinfectant.
  • In the event of a passenger spreading droplets (such as sneezing, coughing or vomiting), clean surfaces with appropriate disinfectant wipes so that the potential spread of infection can be minimised.
  • The use of alcohol-based hand sanitiser is advised where possible between hand washes and after opening and closing doors, moving luggage, exchanging payment and after personal contact.
  • Customers are encouraged to use contactless payments where possible, to further reduce chances of community spread.
  • For those services that do not offer contactless payment, we are advising people to wash their hands or use hand sanitiser to limit the spread of viruses.

COVID-19 Infographic: Car cleaning tips for the point to point transport industry

An infographic to explain how often you should clean your vehicle, what parts you should clean and which cleaning products to use.

Download the infographic

Video: How to clean your point to point vehicle

In order to prevent the spread of Coronavirus (COVID-19), drivers of point to point vehicles need to carry out good hygiene practices and protect themselves and their passengers from the spread of illness.

Here’s a short video guide on how to clean your point to point vehicle.

 

QR codes in taxis

QR Code check-in keeps a record of the passenger journey and this data is shared with NSW Health in a case where contact tracing is required.

The use of QR codes in taxis is voluntary, so if a passenger refuses to scan the QR code during their journey, a driver does not have the right to refuse the fare.

Taxi passengers are strongly encouraged to scan the QR Code found in taxis for contactless check-in to help manage the spread of COVID-19.

Alternatively, if you do not have a phone to scan the QR Code, you can make a booking with the taxi company which will capture your details required for contact tracing.

If you are a service provider and would like to take part in this program you are encouraged to contact Service NSW on taxi.registration@service.nsw.gov.au.

For more information about QR codes in taxis please watch the video below:

 

QR codes in hire vehicles (including rideshare)

The use of QR codes in point to point transport vehicles in NSW is voluntary. They are useful in contact tracing, as they can track the details of all passengers in a vehicle as well as the time of the journey.

Some of this contact tracing information (the details of the individual who placed the booking) should already be captured, as Booking Service Providers are required to keep passenger booking information for every booking. In addition, Booking Service Providers will already have procedures in place to help with contact tracing as COVID 19 will be a risk in their Safety Management System’s Risk Register. Taxis providing rank and hail work in NSW do not have booking records so Taxi Service Providers and drivers are more strongly encouraged to use QR codes.

Booking Service Providers may wish to use QR Codes in their point to point transport vehicles. If you would like a unique QR code for your business, register on the Service NSW website as a Service NSW COVID Safe business.

Case locations & border updates

Current COVID-19 restrictions within NSW

For up to date information on restrictions, case locations, hot spots and the rules that apply, visit the NSW Government website COVID page.

Current COVID-19 restrictions for NSW borders

With the current COVID-19 outbreak situation unfolding, border controls across all states are being updated on an ongoing basis including requirements for NSW residents to quarantine, have permits and declaration passes or exemptions. Drivers needing to carry out passenger services across borders for work purposes should visit that state’s website for the latest information and look at border permits and exemptions. Links for more information:

Industry links

  • Visit the NSW Government health website for the latest information and advice on novel coronavirus (COVID-19).
  • Safework Australia has developed an in-depth fact sheet for taxi and ride share services: Minimising the risk of exposure to COVID-19
  • Call the National Coronavirus Health Information Line on 1800 020 080 for general advice or healthdirect on 1800 022 222 if you have symptoms.
  • The Industry Contact Centre can be reached on 131 727 and is open for industry enquires from Monday to Friday 8am-5pm.
  • Infection prevention and control cleaning information can be found by visiting the Clinical Excellence Commission Fact Sheet
  • If you require translating or interpreting services, call 131 450. The phone number of your state or territory public health agency is available at www.health.gov.au/state-territory-contacts

Business support and advice

Financial stimulus package

The NSW Treasurer, Minister for Transport and Roads, and Regional Minister for Transport and Roads have announced a $12.6 million financial stimulus package for the taxi industry, in response to COVID-19.

Registered taxi vehicle owners including Wheelchair Accessible Taxi (WAT) vehicles will be contacted in the coming weeks regarding the industry stimulus package.

There will no longer be an application process through Service NSW. Instead, a subsidy cheque of $2,900 will be sent to registered Taxi and WAT owners who are eligible in response to COVID-19.

Please note: This subsidy will be automatically paid to eligible registered taxi operators. There is no need to apply.

It is a condition of this payment that you keep the taxi registered for 6 months from the date of receiving this support payment. If you de-register your vehicle, you may need to repay this support payment.

Read the industry news article for details of available assistance and a summary of who is eligible. Full details of the eligibility criteria are available under Commission Resources.

Are you eligible? Find out from the flowchart below.

Download the flowchart

Download the FAQs

For more information call the Industry Contact Centre on 131 727.

Repayment Deferral for the Wheelchair Accessible Taxi Interest Free Loan Scheme

In response to the changes in the way people are travelling during the Covid-19 pandemic and in recognition of the role Wheelchair Accessible Taxis (WAT) play in delivering essential transport services for vulnerable members of the community, Transport for NSW is deferring payments on all Wheelchair Accessible Taxi Interest Free loans. For loan recipients, payments will be $0 for April, May and June 2020.

A further review of the pandemic restrictions and the impact they are having on the way people travel will be undertaken in mid-June to determine if any further deferral of loan repayments is required.

All WAT Interest Free loan agreements will be extended by the length of the postponement period.

Each loan recipient has been contacted by Transport for NSW and provided advice on how this postponement affects their loan. A process has been developed for any loan recipients wishing to continue to make their usual payments during this period. If you require further information about the WAT Interest Free Loan Scheme, please email your questions to TransportSocialPolicy@transport.nsw.gov.au

Support for businesses and individuals

For information on how the Australian Government is supporting businesses in response to the coronavirus (COVID-19) pandemic, please refer to the relevant Government websites:

The latest Government departments can be found by visiting australia.gov.au

FAQs

What should drivers do to maintain good hygiene practices?

Drivers are required to wear masks and are advised to wash hands often with soap and water and use alcohol-based hand sanitiser where possible between hand washes and after opening and closing doors, moving luggage, exchanging payment and after personal contact.

What cleaning practices should be carried out and when?

Drivers are advised to wash hands often with soap and water and use alcohol-based hand sanitiser where possible between hand washes and after opening and closing doors, moving luggage, exchanging payment and after personal contact.

What are vehicle sanitisation stations and where are they?

The Point to Point Transport Commissioner and Transport for NSW are rolling out government-funded, complimentary vehicle sanitisation stations at locations throughout metro and regional New South Wales. This is a complimentary service for all point to point transport vehicles entitling them up to two sanitisations, per vehicle, per day to help reduce the spread of illness and assist with maintaining driver and passenger safety. This includes taxis, hire vehicles, rideshare vehicles, community transport, Government fleet and Emergency Services vehicles.

Where can I get my vehicle sanitised?

The Point to Point Transport Commissioner and Transport for NSW are rolling out government-funded, complimentary vehicle sanitisation stations at locations throughout metro and regional New South Wales.

This is a complimentary service for all point to point transport vehicles entitling them up to two sanitisations, per vehicle, per day. This will help reduce the spread of illness and assist with maintaining driver and passenger safety.

There are 12 vehicle sanitisation stations across the state in addition to a pop up station at Central Station. 

What areas of vehicles should be focused on when cleaning?

Areas of the car drivers should focus on when cleaning include:

Door handles both internal and external

  • Internal grab handles above doors
  • Seats and headrests
  • Seatbelts
  • Window control
  • Centre console
  • Cup holders
  • Dash
  • Buttons and radio
  • Payment terminal
  • Steering wheel
  • Boot lid and handle

When should a vehicle be cleaned?

Drivers should clean their vehicles at the end of each shift and after a passenger leaves, if they had been unwell e.g. sneezing or coughing while in the vehicle.

What cleaning products should I use?

Drivers should use alcohol-based wipes where available or household disinfectant to clean their vehicle.

What social distancing measures should be in place for drivers?

Passengers should sit in the back seat of the vehicle, handle their own luggage where possible and use contactless payments - where cash payment is required. Drivers and passengers should wash their hands or use alcohol based hand sanitiser afterwards.

What should drivers do if they feel sick?

Drivers should immediately cease providing services:

  • if they are feeling unwell or displaying symptoms of COVID-19
  • have been tested for COVID-19 and awaiting results
  • have been required by health authorities to self-isolate

What precautions should drivers take during a shift to practice good hygiene?

  • covering coughs and sneezes with an elbow or a tissue
  • disposing of tissues properly
  • washing hands often with soap and water, including before and after eating and after going to the toilet
  • using alcohol-based hand sanitisers where available
  • cleaning and disinfecting surfaces
  • washing body, hair (including facial hair) and clothes thoroughly every day
  • staying more than 1.5 metres away from others where practical.

What government support and assistance is to the point to point transport industry and drivers?

Are drivers required to wear a mask when there are no passengers in the vehicle?

Yes. Mask wearing is mandatory at all times for drivers and passengers in point to point vehicles and at taxi ranks, which includes any area where persons queue or gather when waiting at a taxi rank in Greater Sydney, including Central Coast, Wollongong and Blue Mountains.

This means a driver of a point to point vehicle (taxi, rideshare or other hire vehicle) must wear a mask at all times the vehicle is being used to provide a passenger service. This includes

  • while in the vehicle
  • when there are no passengers in the vehicle
  • while waiting at a rank or other pick up location
  • while available to provide a service (for example being available to take a fare or booking)
  • when stationary or on the way to pick up
  • when transporting passengers
  • any other time the vehicle is available for service.

Can drivers refuse to take a passenger if they are not wearing a mask?

Should a passenger not be wearing a mask, a driver may refuse to provide a point to point service as this may be a safety risk.

This does not apply to

  • children under 12
  • persons with an illness, condition or disability that makes wearing a fitted face covering unsuitable including, for example, a skin condition, an intellectual disability, autism or trauma.

What happens if a passenger or driver starts the trip with their mask on but removes it during the journey?

Should a passenger not be wearing a mask, a driver may refuse to provide a point to point service as this may be a safety risk. This does not apply to children under 12 or persons with a physical or mental health illness or condition, or disability that makes wearing a fitted face covering unsuitable including, for example, a skin condition, an intellectual disability, autism or trauma.

There are circumstances where a mask may be removed [link to text]. These include communicating with a person who is deaf or hard of hearing, or where clear enunciation or visibility of the person’s mouth is essential. If the mask is removed for any of the reasons above, it must be replaced as soon as practicable once the reason above ends.

If a driver is not wearing or stops wearing a mask and none of the above reasons apply, the passenger should report the matter to the service provider.