Coronavirus (Covid-19) updates

Information about complimentary vehicle sanitisation is available on our dedicated Sanitisation Stations webpage.

Commission Resources

Eligibility for taxi industry COVID-19 support package

For information on eligibility for the Taxi Industry Assistance Package please refer to the eligibility document below.

Download the document

COVID-19 Fact Sheet

For information and advice about the coronavirus (COVID-19) outbreak, point to point drivers can refer to the COVID-19 Fact Sheet for the Point to Point Industry.

Download the fact sheet

COVID-19 Infographic: Driving and travelling in taxis and hire vehicles (including rideshare)

An infographic to explain the safety measures that should be implemented by passengers who need to travel in taxis or hire vehicles (including rideshare) during, or following, their 14 day isolation period.

Download the infographic

COVID-19 Infographic: Safe travel tips for the point to point transport industry

Restrictions on public gatherings of two or more people do not apply to taxis and hire vehicles in NSW. Download our safe trips infographic offering information for both drivers and passengers who are travelling in taxis and hire vehicles, including rideshare, during the COVID-19 pandemic.

Download the infographic

COVID-19 poster: How to handle and wear masks in the workplace

NSW Health advice is that wearing face masks should be considered in situations where people are unable to physically distance from each other. More information about face masks is available under Health and Wellbeing.

Please find below a poster advising point to point transport drivers on how to handle and wear masks in the workplace.

Download the poster

Reporting COVID-19 related Notifiable Occurrences

Drivers and service providers that have been tested for COVID-19 (regardless of the test results) are required to report these incidences as Notifiable Occurrences via the Industry Portal.

For COVID-19 related Notifiable Occurrences, please select category (A) in the Industry Portal as it is the most relevant category for medical and or hospital related incidences.

Service Providers that select YES when reporting a COVID-19 related occurrence, will likely receive a follow up call from the Commission.

Health and wellbeing

Public health orders

Public health orders have been issued to protect the community and reduce the spread of COVID-19 infection. Find out about places that are closed, activities that can continue and how the restrictions affect what you can and can't do.

Travel restrictions under new public health orders

The temporary closure of the NSW/Victorian border came into effect from 12.01am Wednesday 8 July. It is supported by a new order, the Public Health (COVID-19 Border Control) Order 2020.

NSW residents travelling from Victoria to NSW will need an entry permit and will need to self-isolate for 14 days.

Residents of border towns on both sides of the NSW/Victorian border need to secure a permit to cross the border. They do not need to isolate unless they have travelled to a place in Victoria outside a border community.

Entry permits must be secured by both Point to Point Drivers and passengers and must be carried at crossings.

For further information about the new public health orders and restrictions under the orders, please visit

Find more information relating to the NSW border in border updates.

Face masks

NSW Health now advises that it is strongly recommended that customers when using the public transport network across NSW, and customer facing staff, wear a face mask. Masks are also strongly recommended for passengers and drivers of point to point transport vehicles.

Although the use of masks is not mandatory, it is strongly recommended where social distancing is not possible.

As social distancing is not possible in most point to point transport vehicles the wearing of masks is a reasonable and recommended line of defence in slowing the spread of Coronavirus.

Other measures include people staying at home if they are unwell, frequently washing their hands or using a hand sanitiser, physical distancing where possible and using the vehicle sanitisation stations where available.

Point to point transport providers are reminded that they have a primary responsibility to ensure the safety of drivers and passengers.

We encourage all point to point service providers to review your COVID-19 Safety Plan in light of NSW Health advice. At all times, service providers should be guided by your own work health and safety risk assessment and communicate your risk management strategies and procedures to drivers and customers.

For more information on face masks go to Australian Government Department of Health.


Download the FAQ

COVID-19 flyer: Managing wellbeing

Under the point to point transport law, service providers have a duty of care, so far as is reasonably practicable, to ensure the health and safety of drivers, passengers and others in connection with the provision of the service. Here are some tips for service providers to help support their drivers during the Coronavirus outbreak.

Download the flyer

Drivers should follow safe hygiene practices to prevent the spread of illness, including

  • Wash hands often with soap and water.
  • Drivers should employ standard cleaning practices at the end of each shift, as part of good hygiene practice by wiping down surfaces with disinfectant.
  • In the event of a passenger spreading droplets (such as sneezing, coughing or vomiting), clean surfaces with appropriate disinfectant wipes so that the potential spread of infection can be minimised.
  • The use of alcohol-based hand sanitiser is advised where possible between hand washes and after opening and closing doors, moving luggage, exchanging payment and after personal contact.
  • Customers are encouraged to use contactless payments where possible, to further reduce chances of community spread.
  • For those services that do not offer contactless payment, we are advising people to wash their hands or use hand sanitiser to limit the spread of viruses.

COVID-19 Infographic: Car cleaning tips for the point to point transport industry

An infographic to explain how often you should clean your vehicle, what parts you should clean and which cleaning products to use.

Download the infographic

Video: How to clean your point to point vehicle

In order to prevent the spread of Coronavirus (COVID-19), drivers of point to point vehicles need to carry out good hygiene practices and protect themselves and their passengers from the spread of illness.

Here’s a short video guide on how to clean your point to point vehicle.


QR codes in taxis

QR Code check-in keeps a record of the passenger journey and this data is shared with NSW Health in a case where contact tracing is required.

The use of QR codes in taxis is voluntary, so if a passenger refuses to scan the QR code during their journey, a driver does not have the right to refuse the fare.

Taxi passengers are strongly encouraged to scan the QR Code found in taxis for contactless check-in to help manage the spread of COVID-19.

Alternatively, if you do not have a phone to scan the QR Code, you can make a booking with the taxi company which will capture your details required for contact tracing.

If you are a service provider and would like to take part in this program you are encouraged to contact Service NSW on:

For more information about QR codes in taxis please watch the video and download the Q&A below:


 QR Code trial Q&A

Border updates


From 12.01am on Monday 23 November, the NSW Victorian border will reopen to allow people to enter from Victoria without quarantining.

This means people entering NSW from Victoria will no longer need to enter quarantine after this date.

The reopening will make NSW the first state to open its borders to all other states since the start of COVID-19 and is a welcome move in kick-starting the economy and tourism, and the beginning of a more COVID normal in the lead up to 2021.

The current restrictions on movement across the NSW-Victoria border will stay in place until 12.01am on 23 November. For more information, visit

NSW Health will continue to work closely with Victorian Government agencies to strengthen processes to support contact tracing across the two states.

To apply for a NSW border permit visit


From Tuesday 1 December the Queensland border will be open to all parts of NSW, meaning that there will be increased movement of people and more demand for point to point services. Specific parts of SA will continue to be COVID-19 hotspots and individuals who have been in these COVID-19 hotspots in the last 14 days will still not be permitted to enter QLD. 

Point to point drivers are reminded that the virus is still being detected in sewage treatment plants, especially in the south western Sydney area, so we encourage good hygiene practices and, as always, if you are feeling unwell go get tested.

For information regarding testing clinics drivers should visit the NSW Government webpage.

Industry links

  • Visit the NSW Government health website for the latest information and advice on novel coronavirus (COVID-19).
  • Safework Australia has developed an in-depth fact sheet for taxi and ride share services: Minimising the risk of exposure to COVID-19
  • Call the National Coronavirus Health Information Line on 1800 020 080 for general advice or healthdirect on 1800 022 222 if you have symptoms.
  • The Industry Contact Centre can be reached on 131 727 and is open for industry enquires from Monday to Friday 8am-5pm.
  • Infection prevention and control cleaning information can be found by visiting the Clinical Excellence Commission Fact Sheet
  • If you require translating or interpreting services, call 131 450. The phone number of your state or territory public health agency is available at

Business support and advice

Financial stimulus package

The NSW Treasurer, Minister for Transport and Roads, and Regional Minister for Transport and Roads have announced a $12.6 million financial stimulus package for the taxi industry, in response to COVID-19.

Registered taxi vehicle owners including Wheelchair Accessible Taxi (WAT) vehicles will be contacted in the coming weeks regarding the industry stimulus package.

There will no longer be an application process through Service NSW. Instead, a subsidy cheque of $2,900 will be sent to registered Taxi and WAT owners who are eligible in response to COVID-19.

Please note: This subsidy will be automatically paid to eligible registered taxi operators. There is no need to apply.

It is a condition of this payment that you keep the taxi registered for 6 months from the date of receiving this support payment. If you de-register your vehicle, you may need to repay this support payment.

Read the industry news article for details of available assistance and a summary of who is eligible. Full details of the eligibility criteria are available under Commission Resources.

Are you eligible? Find out from the flowchart below.

Download the flowchart

Download the FAQs

For more information call the Industry Contact Centre on 131 727.

Repayment Deferral for the Wheelchair Accessible Taxi Interest Free Loan Scheme

In response to the changes in the way people are travelling during the Covid-19 pandemic and in recognition of the role Wheelchair Accessible Taxis (WAT) play in delivering essential transport services for vulnerable members of the community, Transport for NSW is deferring payments on all Wheelchair Accessible Taxi Interest Free loans. For loan recipients, payments will be $0 for April, May and June 2020.

A further review of the pandemic restrictions and the impact they are having on the way people travel will be undertaken in mid-June to determine if any further deferral of loan repayments is required.

All WAT Interest Free loan agreements will be extended by the length of the postponement period.

Each loan recipient has been contacted by Transport for NSW and provided advice on how this postponement affects their loan. A process has been developed for any loan recipients wishing to continue to make their usual payments during this period. If you require further information about the WAT Interest Free Loan Scheme, please email your questions to

Support for businesses and individuals

For information on how the Australian Government is supporting businesses in response to the coronavirus (COVID-19) pandemic, please refer to the relevant Government websites:

The latest Government departments can be found by visiting


What should drivers do to maintain good hygiene practices?

Drivers are advised to wash hands often with soap and water and use alcohol-based hand sanitiser where possible between hand washes and after opening and closing doors, moving luggage, exchanging payment and after personal contact.

What cleaning practices should be carried out and when?

Drivers are advised to wash hands often with soap and water and use alcohol-based hand sanitiser where possible between hand washes and after opening and closing doors, moving luggage, exchanging payment and after personal contact.

What areas of vehicles should be focused on when cleaning?

Areas of the car drivers should focus on when cleaning include:

Door handles both internal and external

  • Internal grab handles above doors
  • Seats and headrests
  • Seatbelts
  • Window control
  • Centre console
  • Cup holders
  • Dash
  • Buttons and radio
  • Payment terminal
  • Steering wheel
  • Boot lid and handle

When should a vehicle be cleaned?

Drivers should clean their vehicles at the end of each shift and after a passenger leaves, if they had been unwell e.g. sneezing or coughing while in the vehicle.

What cleaning products should I use?

Drivers should use alcohol-based wipes where available or household disinfectant to clean their vehicle.

What social distancing measures should be in place for drivers?

Passengers should sit in the back seat of the vehicle, handle their own luggage where possible and use contactless payments - where cash payment is required. Drivers and passengers should wash their hands or use alcohol based hand sanitiser afterwards.

What should drivers do if they feel sick?

Drivers should immediately cease providing services:

  • if they are feeling unwell or displaying symptoms of COVID-19
  • have been tested for COVID-19 and awaiting results
  • have been required by health authorities to self-isolate

What precautions should drivers take during a shift to practice good hygiene?

  • covering coughs and sneezes with an elbow or a tissue
  • disposing of tissues properly
  • washing hands often with soap and water, including before and after eating and after going to the toilet
  • using alcohol-based hand sanitisers where available
  • cleaning and disinfecting surfaces
  • washing body, hair (including facial hair) and clothes thoroughly every day
  • staying more than 1.5 metres away from others where practical.

What government support and assistance is to the point to point transport industry and drivers?