Slow to 40km/h when bus lights flash
24 January 2020
With school students and teachers heading back to school next week, taxi, hire vehicle and ride share drivers can help keep everyone safe by:
- Slowing down to 40km/h when bus lights are flashing
- Looking out for children crossing the road near bus stops, in school zones or along bus routes
- Giving way to buses when they merge back into traffic.
For more information visit the road safety page.
Out and about with Compliance: Elton John Sydney Concerts
16 January 2020
On Tuesday night Point to Point Transport compliance officers concluded the second of two targeted activities inside the Qudos Bank Arena precinct, where Elton John performed his ‘Farewell Yellow Brick Road’ Sydney concerts.
During the concerts on 9 and 14 January 2020, officers carried out a number of vehicle inspections on taxis and hire vehicles, including rideshare, entering and exiting the Qudos Bank Arena precinct, to ensure drivers were doing the right thing by customers and operating within point to point transport law.
A total of 11 penalty notices will be issued to drivers for failing to display their driver ID across the two-night operation. The display of taxi driver IDs is required under point to point transport law because of the anonymous nature of rank and hail services.
One improvement notice will be issued for a taxi roof sign for not displaying the word taxi/cab. 10 hire vehicles were inspected, all of which were found to be compliant, including displaying their proper retroreflective signs.
14 January 2020
The ongoing bushfires have had a devastating impact on communities in NSW.
Point to Point Transport Commissioner Anthony Wing would like to acknowledge the impact this has had on the businesses and families of industry members throughout the State.
During this time, the Commissioner is mindful of the difficulties being faced by the industry, particularly those service providers in areas affected by the bushfires.
Passenger Service Levy assessments are due to be issued in January 2020. The Commissioner is working with industry to identify those who may be affected and need more time. In addition, service providers affected by the bushfires who need more time can contact the Commissioner's team via the Industry Contact Centre on 131 727 or by email on the Contact Us page to make alternative arrangements.
Other NSW government agencies are also providing bushfire assistance that may be of help to members of our industry:
- Service NSW is offering free replacement identity documents, and special arrangements for number plates, registration and licensing concessions. Service NSW has also deployed Mobile Service Centres in bushfire affected areas, as well as provided a list of reputable charities for those wishing to donate to sponsor recovery and repairations.
- Transport for NSW - Roads and Maritime can provide customer assistance for natural disasters and emergencies.
- Revenue NSW can discuss any payments and lodgements.
- Communities & Justice has assistance grants of up to $15,000 for small businesses in Southern NSW.
- NSW Health is providing a range of support measures in relation to medications, vaccinations and mental health services.
Above all, the Commissioner would urge everyone in the industry to ensure they are putting their health first and to stay safe.
Successful point to point transport holiday safety campaign
9 January 2020
Point to Point Transport Commissioner Anthony Wing encouraged people to stay safe over the holiday period by using a checklist of simple steps.
The “Every ride should be a safe ride” safety campaign targeted drivers and passengers of taxi, rideshare and hire vehicles. The combined media and social campaign generated widespread coverage through radio interviews, Instagram reach and updates on the Commissioner’s website.
“More than 75 million trips are taken in rideshare, hire vehicles and taxis every year in NSW. We wanted to get our safety message out there, particularly to 18-30 year olds who we know use more point to point transport services during the holiday period,” Commissioner Wing said.
“Social media is a great way to reach people in the 18-30 age group. The combination of traditional and new media really helped get our message out there,” he said.
As well as securing coverage across 4 radio stations including 2SM, 2MO, 2BH and 2LF, the Commissioner’s team developed tailored social media messages to reach people in both regional and metro areas.
2SM Sydney radio interview (26 December 2019)
Wheelchair Accessible Taxis & Hire Vehicles Driver & Driver Assessor Competency Self-Assessment Guide
7 January 2020
The Point to Point Transport Commissioner has developed a self-assessment guide to assist service providers assess their current policies and procedures for ensuring drivers of wheelchair accessible taxis and hire vehicles are competent in loading, unloading and transporting passengers whilst in their wheelchair.
Designed to complement a service provider’s Safety Management System (SMS) review of processes and contribute to their ongoing safety improvement programs, the guide will assist service providers to review their current practice and identify areas for improvement.
The self-assessment guide will help service providers identify where their current practices are appropriate, areas where improvements can be made and opportunities for further safety enhancements. The guide allows service providers to self-assess their current operations, and where appropriate, inform their SMS.
The self-assessment guide is suitable for service providers providing wheelchair accessible services or considering providing such services.
Click here to view the self assessment guide.
For further information, email via contact us or call our Industry Contact Centre on 131 727.
DVD wins big at the NSW Transport Awards
Congratulations to the Point to Point Transport Commissioner’s DVD development team who took home the Solutions award this year at the Transport for NSW recognition awards day.
“The DVD is a world-first online tool and an award like this recognises how beneficial such an innovation has been for the industry,” Point to Point Transport Commissioner Anthony Wing said.
The DVD allows service providers to on-board and run checks in near real-time on their drivers and vehicles. They are able to check driver licensing, registration, serious driving offences and other safety offences in one easy search. From August to October this year, DVD driver checks have increased by about 12.5%. In addition to these figures, vehicle checks have more than doubled in October this year, increasing by about 111% since September.
“The numbers really do tell the story of the success of the DVD: In November alone, we’re on track to record one million vehicle checks and two million driver checks in the DVD,” Commissioner Wing said.
“The DVD has transformed the way service providers on-board and run checks on their drivers and vehicles, improving safety outcomes for passengers. Receiving this award really is a great example of how we are listening to and responding to industry needs,” said Anthony Wing.
November WAT Compliance Operation
5 December 2019
The Point to Point Transport Commissioner’s Compliance team has recently been conducting checks on Wheelchair Accessible Taxis (WATs), to make sure these vehicles comply with the current dimension requirements.
Older WATs received a two-year exemption from the current requirements that came into place on 1 November 2017. When the exemption finished on 1 November 2019, compliance officers conducted a month-long check of WATs in Sydney and Wollongong. Out of the 55 WATs inspected during the operation, 4 were found to be non-compliant with the current requirements.
“It’s great to see a high level of compliance from service providers providing these important services in NSW, and that the small number of non-compliant WATs were taken off the road,” Point to Point Transport Commissioner Anthony Wing said.
Out and about with Compliance: CBD activities
First published: 28 November 2019
Updated: 6 January 2020
A month long operation targeting hire vehicles, (including rideshare) vehicles and taxis entering the pedestrian zone and light rail corridor in the CBD has concluded, with a total of 87 penalty notices being issued to drivers and service providers for breaches under the Point to Point Transport (Taxis and Hire Vehicles) Act 2016.
“It is important to remind drivers that they are not, under any circumstances, permitted to park, set down or pick up in the light rail corridor. The George Street pedestrian zone and light rail corridor is not a pick up and drop off space for taxis and rideshare vehicles,” Point to Point Transport Commissioner Anthony Wing said.
Authorised Officers were also in operation outside the Star Sydney on multiple nights throughout the month, as well as places like Oxford Street Surry Hills, and Bayswater road Kings Cross.
A range of penalty notices were issued over the month for breaches at these CBD locations including for: stopping to pick up a passenger on the light rail tracks, failure to display Driver ID, failure to display retroreflective signage, and standing for hire not inside a taxi zone.
For the breakdown of the weekly penalties issued - see below table.
*Point to Point Transport Commissioner – CBD compliance activities (penalty notices issued)
|Date of operation(s)||P2P fines issued|
|22 & 23 November||16|
|30 November and 1 Decemeber||31|
|6 & 7 December||23|
|13 & 14 December||17|
|Total fines issued||87|
Updated: 29 November 2019
First published: 21 November 2019
Last week, the compliance team was in Newcastle and the Hunter Valley during the Newcastle 500. The officers carried out activities including taxi, hire vehicle and rideshare vehicle inspections at Newcastle Airport and locations in the Hunter Valley, alongside targeting secure ranks in Newcastle and Hamilton.
With thousands of people visiting the area for the Newcastle 500, the Point to Point Transport Commissioner, Anthony Wing, wanted to make sure that all services being provided were safe and lawful.
From Thursday to Sunday, 120 taxi and hire vehicles were inspected. 9 penalty notices were issued to drivers, 6 of wich were to rideshare drivers failing to dispay correct retroreflective signange on their vehicles. The remaining 3 penalty notices were issued to taxi drivers for failing to display their driver ID. 1 immediate rectification occured and was resolved within a few hours of the vehicle inspection, this was for not having a safe ID holder device fitted inside the vehicle.
Secure taxi ranks are staffed with security guards to provide a safe environment for both passengers and drivers during taxi pick-up and drop-offs on weekend evenings, and to accommodate for special events. During the Newcastle 500, the local secure ranks ran safely and smoothly.
Driver Vehicle Dashboard working well for industry
Since the August DVD enhancements we’ve experienced a huge increase in usage of the DVD.
The Enhancements to the Drive Vehicle Dashboard went live in August to help service providers make driver and vehicle checks and ensure they’re complying with point to point transport law.
The ‘Licence Eligibility Check’ traffic light on the DVD was replaced and split into two easy-to-understand traffic lights, ‘NSW Licence Check’ and ‘NSW Tenure Check’.
A new safety feature was also introduced, this function shows when a taxi or hire vehicle last had a safety check (pink slip) inspection. Vehicles used to provide point to point transport services must have a safety check at least once a year, the DVD will display the date of the vehicles last safety check.
From August to October this year, DVD checks have increased by about 12.5%. In addition to these figures, vehicle checks have more than doubled in October this year, increasing by about 111% in September.
These results are a positive indication that the Point to Point Transport Commissioner is continuously working to deliver innovative solutions for the industry.
Point to Point Transport Commissioner provides keynote address at regulatory innovation conference in Canberra
14 November 2019
On Tuesday 11 November 2019 the Point to Point Transport Comissioner Anthony Wing gave a keynote address at the Innovating for Better Regulatory Outcomes conference in Canberra. The theme of the conference was developing agile & responsive approaches to regulation in a fast changing environment.
The conference was a great opportunity to speak to and hear from a number of other interstate and international regulators.
In his keynote address, Anthony spoke about how the new point to point transport law is working, how the commission is using and addressing innovation in enforcement within the industry, and how a more adaptive and competitive taxi and hire vehicle market is developing in NSW.
“The design of the law has set up the Point to Point Transport Commission to be a modern regulator. We set outcomes for the industry to meet, rather than prescriptive pathways that industry must follow to achieve those outcomes,” Anthony explained.
By cutting red tape, reducing regulation and lowering the barriers of entry for new players to the market, service providers can compete equally by innovating to meet customer demand and compete fairly on price in terms of the fares they set.
Out and about with compliance: Great results in the regions as well as metro
11 November 2019
Last Tuesday at the Melbourne Cup races at Randwick Racecourse – the Point to Point Transport Commissioner’s compliance team conducted compliance activities within the Racecourse grounds to ensure the safety of passengers and patrons.
21 infringement notices were issued with the majority of these being for failure to display driver ID.
As well as conducting compliance activities in Sydney, members of the Commissioner’s compliance team were also at the Dubbo races over the weekend. The team carried out about 15 inspections of taxi and hire vehicles entering the event and found no deficiencies or issues with any of the drivers or vehicles inspected.
For more information about infringement notices and the Commissioner’s approach to compliance, please visit the NSW legislation website for a more detailed overview - The Point to Point Transport (Taxis and Hire Vehicles) Act 2016 - Part 8 offences and penalties.
Out and about with compliance: Northern Tablelands on-street compliance activities
6 November 2019
Recently, the Point to Point Transport Commissioner’s Compliance team conducted on-street compliance activities in the Northern Tablelands area of regional NSW.
The team visited 18 service providers and inspected 74 taxi and hire vehicles throughout the Northern Tablelands region, including in Tamworth, Armidale, Inverell, Glen Innes, Narrabri, Walcha and Uralla.
26 immediate rectifications and 10 improvement notices were issued and the team provided education and assistance to a number of service providers. Incorrect or failure to display security camera stickers and Authorised Service Provider contact details not being properly visible inside vehicles were amongst the main issues sighted by the team.
“Issuing notices and rectifications is a vital part of our approach to safety and compliance, but the advice and information we’re giving to service providers is just as important,” said Anthony Wing.
Conducting on-street activities in these areas not only provided a great outcome in terms of compliance, the team also had an opportunity to collaborate with local police and Tamworth Regional Airport representatives, to better understand local point to point transport issues.
Commissioner Wing attends Taxi Council State Conference
30 October 2019
Point to Point Transport Commissioner Anthony Wing spoke at the annual Taxi Council State Conference on Monday 28 October 2019 in Rooty Hill.
Being at the conference was an important opportunity for the Commissioner to speak with members of the NSW Taxi Council, and hear firsthand how the point to point transport law is working in the taxi industry across NSW. After his speech, Anthony participated in a Q&A session with members of his leadership team.
During the conference the Commissioner was able to discuss in detail his vision for the industry and the current compliance and audit approach to ensure both drivers and passengers are as safe as possible during passenger services trips.
A/Executive Director David Tooze and A/Director of Operations Christina Chellos joined Anthony for the Q&A. Some of the topics covered during the Q&A included managing driver fatigue, Safety Management Systems and Wheelchair Accessible Taxi licences.
The point to point transport reforms have seen significant changes to the industry participants and ensure the public has confidence in the safety of point to point transport services in NSW, is paramount.
Point to Point Transport Commissioner's visit to Dubbo
25 October 2019
The Point to Point Transport Commissioner Anthony Wing and members of his Audit team visited the Dubbo area earlier this week, where they continued to build positive working relationships with service providers and other stakeholders in regional NSW.
During his visit, Commissioner Wing took part in advisory visits to local taxi and booking service providers from Dubbo, Narromine and Wellington, to further their knowledge about the steps they can take to improve the safety of their services.
“We want to make sure service providers are confident they have the knowledge required to comply with point to point transport law,” Commissioner Wing said. “One of the best ways we can do this is through advisory visits, where the Audit team provides service providers with advice on maintaining a suitable, compliant Safety Management System, managing risks, vehicle maintenance and driver checks.
“Hearing directly from the service providers during this visit has helped to give us a better understanding of the local conditions in the point to point transport industry in the Dubbo area. That knowledge helps me and my team to work more effectively with service providers.”
During his visit to the Dubbo area, the Commissioner also met with local council, local police, and Dubbo’s Roads and Maritime Services’ team to hear their perspective on local point to point transport matters. Mr Wing spoke with local media, featuring in an article in the Daily Liberal.
(Credit: Daily Liberal/Ryan Young)
Out and about with compliance: The Everest
22 October 2019
Last Saturday, members of the Point to Point Transport Commissioner’s on-street compliance team attended The Everest Raceday at Sydney’s Royal Randwick Racecourse.
Authorised Officers conducted about 100 checks on taxis and hire vehicles within the grounds of Royal Randwick Racecourse to ensure the safety of passengers and patrons in and around the grounds.
“Our on-street compliance activity is a vital part of ensuring the safety of patrons using point to point transport to get to and from the venue,” the Commissioner said.
Penalty Notices are issued when drivers are in breach of the point to point transport law or one or more particular safety standard.
The high compliance rate at the race, coupled with a small number of notices issued during the compliance activity is a good indicator of safe point to point transport services.
More information on safety standards for drivers can be found here.
Commissioner Wing takes safety message to Community Transport Organisation 2019 annual conference
18 October 2019
The Point to Point Transport Commissioner Anthony Wing spoke at the annual conference of the Community Transport Organisation – the peak body for community transport services in NSW & the ACT – in Campbelltown on Tuesday 15 October 2019.
Commissioner Wing said “attending the conference was an opportunity to speak with members of the CTO about working together to achieve safer point to point transport in NSW, and to hear firsthand how the point to point transport law is working in the community transport sector.”
“The liberalisation of the point to point transport industry following the NSW Government’s reforms has allowed new players to enter the market – and many community transport service providers have taken the opportunity to explore doing ‘booked’ point to point transport work alongside their contracted community transport work with Transport for NSW,” Commissioner Wing said.
As well as outlining his approach to ensuring the safety of point to point transport services in NSW, Commission Wing was able to share with CTO members efforts that are being made to reduce the regulatory burden faced by community transport in relation to auditing and driver licensing requirements across a number of regimes, including the Bus Operator Accreditation Scheme, point to point transport law and their contractual obligations with Transport for NSW.
The annual CTO conference and other industry meets offer an invaluable opportunity to collaborate with our industry members and hear first-hand how the point to point transport law is working in the Community Transport sector and across NSW.
Out and about with compliance: NRL Grand Final
10 October 2019
As the NRL Grand Final kicked off on Sunday evening 6 October 2019, the Point to Point Transport Commissioner’s Compliance team was conducting on-street compliance activity outside ANZ stadium.
The on-street compliance activity ensured the safety of patrons using point to point transport to get to and from the venue.
During the activity penalty infringement notices were issued to drivers in breach of a number of safety standards. This included 17 infringement notices to taxi drivers for not displaying their driver IDs, and 2 infringement notices for hire vehicles not displaying retroreflective signs. Additionally, 1 driver was issued with a penalty notice for touting and soliciting.
The compliance activities will continue at sites and future events across the State, to monitor compliance and promote safer point to point transport in NSW.
Commissioner Wing and team visit Southern and Western regions for final CTOA AGMs for 2019
3 October 2019
On Sunday 29 September 2019, the Point to Point Transport Commissioner Anthony Wing and members of his leadership team attended two regional AGMs of the Country Taxi Operators Association (CTOA).
Commissioner Wing and Amanda Gleeson (Principal Manager Compliance - Investigations) attended the Southern region’s AGM in Nelligen, while Christina Chellos (A/Director Operations) and Gary O’Riordan (Principal Manager Licensing and Levy Administration) were in Bathurst for the Western region’s AGM.
A range of topics were discussed at both regional locations, including approved security camera requirements, compliance and auditing, Transport tender processes, and safe set-downs and pick-ups. Anthony and his staff were able to hear from service providers and discuss local issues relevant to them.
The Nelligen and Bathurst events completed the regulator’s attendance at all five CTOA AGMs for 2019. Feedback across the 2019 AGMs was positive, and indicated the industry’s commitment to safety. The regional visits not only allowed the Commissioner to better understand the local point to point transport landscape, but also help his team work with industry more effectively.
Out and about with compliance: successful Central Sydney and South West operation
3 October 2019
The Point to Point Transport Commissioner’s Compliance team ran an operation across the CBD and greater Sydney last week, inspecting a total of 76 taxi and hire vehicles in one day.
On-street compliance activities are an essential part of the Commissioner’s approach to ensure driver and passenger safety.
In the Central Sydney area, a total of 49 vehicles were inspected whilst 27 vehicles were inspected in the South West. 2 immediate rectifications and 2 penalty infringement notices were issued to drivers, the latter to taxi drivers who failed to display their driver ID.
An immediate rectification is a breach of operational safety by a driver providing passenger services in NSW. However, such breaches can be rectified on the spot through an educative discussion with the driver and a Point to Point Transport Authorised Officer.
Penalty infringement notices are issued when drivers are in breach of a particular safety standard and the breach cannot be rectified on the spot.
The high compliance rate and small number of notices issued during the compliance activity, is a good indicator of safe point to point transport services across both areas of Sydney.
For more information on Safety Standards for drivers please visit the drivers page.
Commissioner Wing visits the North West Hunter CTOA AGM
26 September 2019
The Point to Point Transport Commissioner Anthony Wing recently shared his message of safety with the North West Hunter Country Taxi Operators Association (CTOA) AGM in Inverell.
Commissioner Wing spoke at the Inverell RSM Club on Sunday 22 September 2019 where he provided important updates to local industry members about a range of areas relating to the point to point transport law.
“The conversations we had with industry members at the AGM were really interesting and it was great to be able to listen to insights from the local taxi and hire vehicle industry in Inverell.” – Anthony Wing.
The discussions in Inverell led to a range of questions about approved security camera system specifications for taxis, compliant Safety Management Systems (SMSs) and our recent Driver Vehicle Dashboard (DVD) enhancements.
Anthony’s next stop is the South Coast towns of Nelligen near Batemans Bay on Sunday 29 September where he will be speaking at the Southern CTOA AGM.
Out and about with Compliance: Mid North Coast and Hunter Regions
19 September 2019
Compliance activities including advisory visits and vehicle inspections were conducted with various service providers in the beach-side townships of Forster and Nelson Bay. A total of 7 vehicles were inspected; 3 taxis and 4 hire vehicles which were found to be compliant with vehicle safety standards. The Compliance team noted that service providers in the area were complying with point to point transport law.
Feedback from local service providers shows that regular collaboration and communication with local agencies and the police promotes safer services for passengers and drivers on the Mid North Coast and Hunter regions.
Educating NSW communities about point to point transport law is a top priority for the Commissioner who will be visiting many regional and rural communities over the coming months.
Commissioner Wing visits Wagga Wagga and Coffs Harbour to address the Country Taxi Operators Association AGMs
19 September 2019
The Point to Point Transport Commissioner Anthony Wing has been taking his safety message on the road across NSW, speaking at regional Annual General Meetings of the Country Taxi Operators Association (CTOA).
Compliance and safety were the themes of Commissioner Wing’s address, which was well received by CTOA members. “A main element of our approach to compliance is to work with service providers to achieve improved safety outcomes for passengers and drivers,” he told the AGMs.
Q&A sessions provided an opportunity for the Commissioner to listen to members about how point to point transport law is working in their local areas, and gain a better understanding of issues relevant to their businesses.
The Commissioner was able to provide advice on approved security camera system specifications and safety standards for wheelchair accessible taxis, as well as discuss point to point transport topics specific to regional areas.
Attending the CTOA AGMs is one way the Commissioner is building positive working relationships with service providers in regional NSW. This Sunday, 22 September 2019 Commissioner Wing will attend the North West Region and Hunter AGM in Inverell.
Point to Point Transport Commissioner’s visit to Broken Hill
12 September 2019
The Point to Point Transport Commissioner Anthony Wing and members of his Audit team visited Broken Hill on Wednesday 4 and Thursday 5 September 2019. The Commissioner was pleased to have the opportunity to start building positive working relationships with service providers in regional NSW.
Broken Hill was one of the first regional centres visited by Mr Wing since he was appointed Commissioner in July 2019. During the visit, Mr Wing met with local service providers to discuss their operations, with a focus on safety.
“It’s really good to see people face-to-face,” he said. “We get to see their business, they get to ask us questions directly, which means there is a much better chance of understanding exactly what the safety issues are they may be facing.”
The Commissioner also met with the local council, police, and members of Broken Hill’s Roads and Maritime Services’ team to hear their perspective on local point to point transport matters. Mr Wing spoke with local media, with an article in the Barrier Daily Truth, and interviews on ABC Radio Broken Hill and on Spencer Gulf Nightly News.
The Commissioner’s Compliance team undertakes advisory visits with service providers across the state, to discuss safety obligations and audit requirements. The Commissioner joined his team conducting advisory visits with Broken Hill service providers.
“Advisory visits allow us to work alongside service providers to ensure they are confident they have the knowledge required to comply with point to point transport law.”
“We want people to be confident the industry is well run and the safety of passengers and drivers is the top priority for both the regulator and the industry’s service providers,” Mr Wing said.
For more information on requesting an advisory visit, please contact the Industry Contact Centre on 131 727 or via the Point to Point Transport Commissioner’s Contact us form on the website.
(Credit: Daily Barrier Truth)
Watch the full news clip of Anthony Wing on Spencer Gulf Nightly News
(Credit: Spencer Gulf News)
Listen to the full interview below with Commissioner Wing on ABC radio Broken Hill
(Credit: ABC radio Broken Hill)
Eight prohibition notices issued to booking service providers
In recent weeks the Point to Point Transport Commissioner’s Compliance team issued eight prohibition notices to service providers for failing to comply with the Point to Point Transport (Taxis and Hire Vehicles) Act’s 2016 safety standards.
The prohibition notices were issued for a range of safety matters, four of which specifically related to driver and passenger safety.
In August, two notices were issued to service providers for not having operational duress alarm systems fitted inside their vehicles. The service providers were unaware they needed to have such a system. Clause 16 of the Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017 outlines that a taxi used to provide rank and hail services in the Metropolitan, Newcastle, Wollongong, transport districts and Central Coast local government areas must be fitted with a duress alarm system in working order.
Two notices were also issued in early September to service providers for not having adequate systems in place to ensure their drivers did not have disqualifying offences.
A person must not drive a taxi or hire vehicle that is being used to provide a passenger service if the person has been found guilty of a disqualifying offence for a driver. Clause 24 of the Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017 lists a range of disqualifying offences. Service providers should implement and keep up-to-date policies and procedures for on-boarding new drivers and managing existing drivers. This includes seeing an up-to-date criminal history check to determine if a new or existing driver has been found guilty of a disqualifying offence.
If you are issued with a prohibition notice, you are required to immediately cease the activity specified in the notice until evidence is provided that the problem has been resolved. If you fail to comply with the prohibition notice not only can you be prosecuted for failing to comply with the safety standard, you can also be prosecuted for failing to comply with the notice. The maximum penalty for failing to comply with a safety standard is $5,500 for an individual and $27,500 for a corporation, the maximum penalty for failing to comply with a prohibition notice is $100,000 for an individual and $500,000 for a corporation.
The Commissioner’s Compliance team continues to work alongside industry to ensure safety standards are met for passengers and drivers and that service providers are aware of their obligations under point to point transport law.
Maxi taxi fare operation - Sydney Airport
5 September 2019
Compliance officers targeted drivers of maxi taxis that were not charging the correct fare. Maxi taxis are only legally allowed to charge a higher fare (which is an amount of up 150% of the fare) if they are providing a passenger service for 5 or more people for a taxi caught at a rank or hail. This is a requirement of the Transport for NSW Taxi Fares Order with which drivers must comply. Fares for booked services are deregulated so the Order doesn’t apply to them.
Officers detected 14 offences against drivers for demanding fares in excess of the amounts allowed by the Fares Order, with penalty notices of $300 issued to each driver.
Targeting fare overcharging by maxi taxis is a part of the Point to Point Transport Commissioner’s ongoing compliance activities at Sydney Airport and other locations.
Notice of Exemption: Approved Security Camera Systems
30 August 2019
Clause 18(1) of the Point to Point Transport (Taxi and Hire Vehicles) Regulation 2017 (Regulation) requires taxis that ply or stand for hire on a road or road related area are fitted with (or were fitted and continue to be fitted with) an approved security camera system that is in working order. The Point to Point Transport Commissioner has exempted taxis that ply or stand for hire from Clause 18(1) of the Regulation until 1 February 2021. This exemption means taxis that were fitted with a compliant security camera system under the Passenger Transport Regulation 2007 have until 1 February 2021 to comply with specifications outlined in the Point to Point Transport (Taxis and Hire Vehicles) Act 2016 and Regulation.
Note: this exemption is granted on the following conditions:
- The taxi is fitted with a security camera system that was compliant immediately before the repeal of the Passenger Transport Regulation 2007,
- If a security camera system fitted in the taxi is not in working order or during the period of the exemption ceases to be in working order, it is to be replaced by an approved security camera system,
- If the taxi is replaced during the period of the exemption, the replacement taxi will be fitted with an approved security camera system.
The full security camera system specification exemption can be found in the NSW Government Gazette.
It is important to note that taxis that ply or stand for hire on a road or road related area are not exempt from the operation of Clause 18 (1) of the Regulation if they are fitted with a security camera system that did not comply with Passenger Transport Regulation 2007 before that regulation was repealed.
Contact the Industry Contact Centre on 131 727 if you require more information.
For more information please read:
Taxi driver convicted and fined $400 for not displaying his driver identification document
29 August 2019
A NSW taxi driver was recently convicted and fined $400 for failing to display his driver identification document inside the taxi.
Following recent on-road compliance activity in the Sydney region a taxi driver was issued with a $300 Penalty Notice for not displaying his driver identification document as the law requires. In this instance the driver elected to have the matter dealt with by the Courts and the matter was heard at the Downing Centre Local Court on 6 August 2019.
The Magistrate convicted the driver and fined him $400 plus court costs.
This matter demonstrates the legal obligation and importance of taxi drivers displaying their driver identity document in the taxi so that it is visible to all passengers.
Issued by the driver’s authorised taxi service provider, the identity document includes a driver photograph and a unique identification number. Taxis must also be fitted with a device so that the driver identity document can be displayed so that it is clearly visible to any passengers in the taxi.
The Driver Obligation factsheet on the Point to Point Transport Commissioner’s website contains further information on taxi and hire vehicle driver obligations.
Point to Point Transport Commissioner’s advisory visit to St George Cabs
23 August 2019
The Point to Point Transport Commissioner Anthony Wing and members of the Commissioner’s Compliance team visited St George Cabs for an advisory visit on Monday 19 August 2019.
Advisory visits aim to educate service providers about their safety obligations under point to point transport law, including having an appropriate and compliant Safety Management System (SMS) specific to your business.
The engagement was well received by St George Cabs. CEO Geoffrey Wong said the advisory visit re-emphasised the vast responsibilities that his senior leadership team have under point to point transport law.
The Commissioner is always happy to work with service providers who are serious about making sure they are complying with point to point transport law. Advisory visits are a key way the Commissioner ensures industry is confident it has the knowledge to take steps to improve the safety of their services. Refer to our website for more information on SMSs.
For more information on arranging an advisory visit, please contact the Industry Contact Centre on 131 727.
South Coast compliance activity results
22 August 2019
The Point to Point Transport Commissioner’s Compliance team was in the NSW South Coast region recently, conducting on-street compliance activities between Ulladulla and Eden.
17 taxi and hire vehicles were inspected over the course of the activity, with a total of 12 deemed non-compliant with required safety standards, 6 of which were immediately rectified to the satisfaction of our Authorised Officers with the remaining 6 issued with improvement notices.
The most common non-compliant safety standard identified during the visit related to taxi security camera systems.
5 wheelchair accessible taxis (WATs) were inspected during the activity. All were found to be compliant.
The South Coast activity was a part of a range of ongoing compliance initiatives at sites and events across NSW.
Assisting service providers to deliver improved safety outcomes
15 August 2019
The Point to Point Transport Commissioner’s Compliance team recently conducted a successful visit with Maitland Taxis, to support the development of a Safety Management System (SMS) specifically for the taxi service provider’s business.
Service providers are required to have an SMS in order to identify and mitigate or eliminate foreseeable risks to passengers, drivers and others in the provision of their services.
During their visit, the compliance team members were able to help Maitland Taxis understand not only what was required of its SMS but why taxi service providers need them. Maitland Taxis reports that it benefited greatly from working with the team, and gaining greater knowledge about what’s required to maintain an appropriate and safe SMS.
The visit to Maitland Taxis is an example of how the Commissioner collaborates with service providers who are serious about taking the steps required to comply with point to point transport law. While service providers are primarily responsible for the safety of services, the Commissioner is always open to working with industry to achieve improved safety outcomes for passengers and drivers.
More information on SMSs is available on the Commissioner’s website.
Compliance activities at Sydney Airport
12 August 2019
The Point to Point Transport Commissioner’s Compliance team were at Sydney Airport on Sunday 4 August, conducting an on-street compliance activity targeting touting and soliciting.
One hire vehicle driver was issued with a penalty notice for touting and soliciting, while the presence of Commissioner’s compliance officers deterred other drivers from attempting to do so.
In addition to the touting penalty notice, the compliance team issued an Improvement Notice to a taxi service provider as the taxi failed to display any livery (failing to display an identifying logo, company contact information and visible fare structure) and also failed to internally display contact information. A Penalty Notice was issued to the driver for failing to display identification.
The Sydney Airport activities will continue as part of a range of ongoing compliance initiatives at sites and events across the State in the aim of achieving safer point to point transport in NSW.
DVD enhancements now live
Updated: 19 August 2019
First published: 7 August 2019
Enhancements to the Driver Vehicle Dashboard (DVD) are now live.
- The ‘Licence Eligibility Check’ traffic light on the DVD has been replaced and split into two easy-to-understand traffic lights.
- ‘NSW Licence Check’ indicates if the driver has a current unrestricted NSW driver licence (and meets the medical standards for commercial vehicle drivers), and ‘NSW Licence Tenure Check’, indicates if the driver has held an unrestricted NSW driver licence for a cumulative total of 12 months in the last two years.
A graphic of the change is below:
Before the change
The existing ‘Licence Eligibility Check’ traffic light in the DVD. This traffic light has been removed.
After the change
The new ‘NSW Licence Check’ and ‘NSW Licence Tenure Check’ traffic lights, have replaced the existing ‘Licence Eligibility Check’.
A red light in the DVD is an indicator that the ASP should take immediate steps to assess the driver’s ongoing eligibility to drive a taxi or hire vehicle. The new licence check will only display results for NSW drivers who have the Passenger Transport Licence Code (‘PT’ code) applied to their licence. NSW drivers who do not have this code, or interstate drivers, will not appear in the DVD.
New Safety Check feature
The ‘Safety Check’ function will show when a taxi or hire vehicle last had a safety check (pink slip) inspection.
Vehicles used to provide point to point transport services must have a safety check at least once a year. The DVD will display the date of the vehicles last safety check.
In addition to these changes, the existing ‘Vehicle Check’ on the DVD which checks whether a vehicle is currently registered in NSW, has been renamed as ‘Registration Check’.
A sample of the new ‘Safety Check’ function that will be available in the DVD. In this case, the date is displaying in red as the vehicle’s last inspection was more than 12 months ago.
A sample of the new ‘Safety Check’ function that is now available in the DVD. In this case, the date is displaying in black as the vehicle’s last inspection was within the previous 12 months ago.
When the DVD enhancements go live, more information will be available in an updated version of the DVD User Guide in the resources section of the Point to Point Transport Commissioner’s website.
An updated fact sheet on how the DVD traffic lights system works will also available on the website.
Wheelchair Accessible Taxi Preferential Hiring Compliance Outcomes
1 August 2019
As part of the Point to Point Transport Commissioner’s Wheelchair Accessible Taxi Preferential Hiring Compliance Policy, ongoing compliance monitoring takes place to ensure wheelchair accessible taxi drivers are giving preference to customers in wheelchairs.
To do this we look at the performance of all wheelchair accessible taxis, identify poor performers and issue notices to identified taxi licence holders requiring them to demonstrate why their taxi licence should not be cancelled. The Point to Point Transport Commissioner has now cancelled two wheelchair accessible taxi licences who were not giving preference to customers in wheelchairs.
Ongoing monitoring continues to ensure drivers are giving preference to customers in wheelchairs.
The Wheelchair Accessible Taxi Preferential Hiring Compliance Policy can be found here.
For more information, please contact the Industry Contact Centre on 131 727.
31 July 2019
In July 2019, tenders were opened for 78 taxi licences in the Sydney Metropolitan Transport District. The licences have been granted to the successful tenderers.
For more information, you can read the Transport for NSW 2019/20 Annual Taxi Licence Determination.
For more information, please contact the Industry Contact Centre on 131 727.
Twenty-three Improvement Notices issued on North Coast
25 July 2019
The Point to Point Transport Commissioner’s Compliance team was in the North Coast region of NSW from 16 to 19 July 2019, conducting on-street compliance activities at Splendour in the Grass in Byron Bay, as well as in Tweed Heads and Yamba.
The team worked with the local Roads and Maritimes Services (RMS) office during the activities, with a number of pre-arranged vehicle checks taking place at RMS’ Tweed Heads Inspection station.
Twenty-three Improvement Notices were issued over the four days, the most common of which were for matters relating to signs and markings for both taxis and hire vehicles. In all, 94 taxis and hire vehicles were inspected.
The North Coast activities were a part of a range of ongoing compliance initiatives at sites and events across NSW.
18 July 2019
The Point to Point Transport Commission Compliance Team undertook on-street activity at the State of Origin final at Sydney Olympic Park on Wednesday 10 July 2019. This was part of ongoing compliance activity at a range of sites and events throughout NSW. This focused on checking taxis and hire vehicles compliance with safety standards under the Point to Point Transport Regulation.
A total of 60 taxis and hire vehicles were inspected with 8 penalty infringement notices being issued.
The most common offence was taxi drivers not correctly displaying their driver identity documents.
Appointment of new Point to Point Transport Commissioner
21 June 2019
The NSW Government has today announced Anthony Wing as the state’s next Point to Point Transport Commissioner.
Anthony, who brings significant experience to the role having previously worked within TfNSW’s Transport Policy Branch, joins from the Department of Premier & Cabinet and will replace the current Commissioner Barbara Wise from 1 July.
The Point to Point Transport Commission, established under Barbara’s leadership in 2016, administers and enforces legislation relating to taxis, hire vehicles and ride share. Its remit includes managing licensing schemes, administering the passenger service levy and enforcing and recommending safety standards for the point to point industry to ensure safer services for people across NSW.
Anthony was previously a General Manager in the Australian Competition and Consumer Commission, responsible for customer prices and cost-of-living, as well as transport competition and access.
As Commissioner, Anthony will be responsible for the provision of safe and reliable point to point services for the people of NSW.
Barbara Wise will continue to make a significant contribution to Transport for NSW in the new Regional and Outer Metropolitan division assessing the effectiveness of current services, contracts and performance across regional buses, on demand services and community transport.
This will ensure they are future focussed, fit for purpose, and meet the need of our regional communities.
A media release on the appointment of the new Point to Point Transport Commissioner is available on the Transport for NSW website.
Wheelchair accessible taxis and hire vehicles: grandfathering arrangements for space requirements in older wheelchair accessible vehicles ending soon
Updated: 5 November 2019
First published: 11 June 2019
On 1 November 2017 the Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017 introduced dimension requirements for wheelchair accessible taxis and hire vehicles with an exemption applying to some vehicles until 1 November 2019.
From 1 November 2019 this exemption is no longer in place. All wheelchair accessible taxis (WAT) and wheelchair accessible hire vehicles in NSW must ensure the space where a wheelchair is carried inside a vehicle is at least 1,300mm long, 800mm wide and 1,500mm high, with no intrusions except for adjustable restraint devices. Authorised taxi and booking service providers must ensure that all wheelchair accessible vehicles in their fleet are now compliant with these requirements.
Vehicles which do not comply with the dimension requirements from must not be used to provide a passenger service of any kind. To use the vehicle lawfully to provide a passenger service after this date the vehicle must be modified so that it is no longer wheelchair accessible. If the vehicle is to be used as a taxi then an appropriate taxi licence (not a WAT licence) must be held.
If you require further information please contact the Industry Contact Centre on 131 727.
Taxi licence determination
11 April 2019
On 29 March 2019, Transport for NSW made a determination that from 1 July:
- 78 taxi licences will be issued for Sydney (the Metropolitan Transport District) to replace licences that have expired or have not been renewed
- zero licences to be issued for areas of NSW outside the Metropolitan Transport District.
TfNSW considered Sydney and regional areas separately, consistent with the approach taken by the Point to Point Transport Taskforce in its review of the point to point transport industry in 2015.
For further information on the determination and supporting information please visit the transport corporate website
1 March 2019
The caretaker period for the NSW Election commenced on 1 March 2019.
Accordingly, no ministerial press releases or related information issued by the Government from 1 March 2019 will be available on this website. For copies of recently-issued ministerial press releases or information on the election policies of any political party, please go to the website of the relevant political party.
Point to Point Transport Commissioner interviewed by BloombergNEF
16 January 2019
"Car Ownership to Decline, Fleet Operators to Multiply: Q&A" BloombergNEF 8 November 2018 https://about.bnef.com
The future of transportation lies in personalized services working seamlessly with mass transit plannedand built with the new travel options already in mind, according to Barbara Wise, the point-to-point transport commissioner for New South Wales, Australia’s most populous state. “There’s a real shift toward personalizing services for people, whether that’s mass transit and making booking and payment easier, or making services more on-demand, whether that’s on a bus or anything like that,” Wise said in an interview with Bloomberg NEF. Wise has thought a lot about what transportation will look like in the years ahead. Appointed as the inaugural point-to-point transport commissioner for the New South Wales in 2016, Wise has focused on overseeing how a host of new transport reforms are put into action. The New South Wales Point to Point Transport Commission is an industry regulator for taxis, hire vehicles and ride-share services that began operating in November 2017. The commission was created after a task force -- formed after the transport market was disrupted following the introduction of ride-sharing to Sydney in 2014 -- recommended a new way of regulating transport in smaller vehicles. Since the reforms came in, the number of drivers providing services has about tripled while the government has pledged not to increase the size of the taxi fleet for four years. The vision for the next 40 years of transport in New South Wales is included in Future Transport 2056, a strategy that points out how mobility has already been shaken up by technology, data sharing and apps enabling flexible ways of matching customers with services. “We’ll be seeing more fleet operators and it will be transport as a service,” Wise said. “There will be a decline in car and vehicle ownership over time.”
The following interview has been edited for length:
Q: What does the future of urban transportation look like for a city like Sydney?
A: The New South Wales government has in the last 12 months put out a document called Future Transport 2056, which is its vision for the future of transport in New South Wales, not just in Sydney. What it comes down to is recognizing that people are demanding a personalized service. So there's a real shift toward personalizing services for people, whether that's mass transit and making booking and payment easier, or making services more on-demand, whether that's on a bus or anything like that. Even regarding ferries, we've had announcements about trialing on-demand ferry services in Sydney.
Personalization is a key to what's coming in the future in New South Wales, but putting it simply, mass transit is still the best way of getting a lot of people around, so there are significant infrastructure programs, particularly in Sydney, around improving metro services, train services, buying more trains. It really is a focus on big mass-transit projects plus the personalized service and recognizing that things like automated vehicles are coming and so forth.
I think we'll be seeing more fleet operators and it will be transport as a service. There will be a decline in car and vehicle ownership over time.
Q: Does the talk of personalized services take some of the pressure off municipalities and state governments to invest in infrastructure?
A: In Future Transport 2056, they really talk about planning for place. That means you need to look at not just running a train line through an area, but also looking at what you need at that train station and the precinct around it to enable the more personalized vehicles to access that space. It will change the way design works in local areas rather than take any pressure off.
Q: How will the companies be sharing pricing data? Will there be a centralized platform/app that consumers can use and, if so, will it be government or privately operated?
A: One of the things that Transport for New South Wales has done a lot of work on is open data. As part of Future Transport 2056, there's something called the Future Technology Roadmap and there's a lot of work underway now. They've got something called the digital accelerator and that's working on a challenge with startups and the commercial sector partnering to figure out how you get a mobility-as-a-service type product up and going in Sydney. They've shortlisted six participants and they're working through the details. There are quite a few complexities to work through, but data exchange is part of the picture and part of sharing with Transport for New South Wales to make it work.
As part of transport's congestion management program, they already use really significant third-party sources of data as well. I know there are some app developers out there who would like to get price comparison going, but that so far hasn't been a focus of Transport New South Wales. We've been morefocused on how you get people moving better.
For the full interview please download the PDF
Under the Point to Point Transport (Taxis and Hire Vehicles) Act 2016 (the Act) and the Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017 (the Regulation), all taxi and hire vehicle drivers must take reasonable care for their own and others’ health and safety.
Significant penalties apply for non-compliance and drivers can face court action and fines.
Taxi driver identity documents
An important aspect of the law regarding taxi drivers’ obligations is the requirement to display your driver identity document in the vehicle so that it is clearly visible to passengers.
Issued by your authorised service provider, the identity document includes a driver photograph and a unique identification number.
Taxis must also be fitted with a device designed for displaying the driver identity document to ensure the identity document is visible to all passengers in the taxi.
In a matter heard recently in the Sydney Downing Centre, a taxi driver was convicted and fined $330 for failing to display their identity document.
The offence was detected at the Domestic Terminal at Mascot during on-street compliance activity by a Point to Point Transport Commissioner Authorised Officer.
The Authorised Officer identified himself to the driver and asked him to produce his driver identity document and driver licence. The driver produced the driver identity document from his wallet, despite the fact that the taxi had a device for displaying the driver identity document.
During the court proceedings, the driver stated he did not know the law had changed and he didn’t realise that he had to display the driver ID in the device provided by the authorised taxi service provider.
In her sentencing remarks the magistrate confirmed that the purpose of the ID is to assist police and passengers to know the driver is eligible to drive. By not displaying their ID the driver had deprived users of the opportunity to identify the driver if required and if there was a safety issue.
She also noted that the maximum penalty for the offence ($5,000) is significant, and indicates that the offence is to be treated seriously.
Refer to the Driver Obligation factsheet on the Point to Point Transport Commissioner’s website for further information.
The Point to Point Transport Commission has released its Service Commitment, which aims to make it easy for the industry to comply with the point to point transport law and to do business in NSW.
The Point to Point Transport Commissioner, Ms Barbara Wise, said the Service Commitment outlines the industry regulator’s approach to compliance and regulatory activities.
“The Service Commitment speaks to how we engage with our stakeholders in all aspects of our operation, including our online and information services and regulatory schemes,” Ms Wise said. “It also includes reminders about professional conduct and reporting fraud and corruption.”
Ms Wise said the Commission will continue to work to ensure that the industry receives professional and courteous help and support, and information that is consistent, accurate and timely.
Strategic Directions 2018-21
The Commission has also released another key document – Strategic Directions 2018-21 – which provides an overview of the Commission’s goals and values, and outlines the industry regulator’s strategic direction and objectives over the next three years.
The Point to Point Transport Commissioner has launched its ‘Every ride should be a safe ride’ campaign calling on the community to report any harassment witnessed or experienced in point to point transport vehicles.
The campaign will run throughout the holiday season and comprises radio announcements to be aired across Sydney metropolitan networks, and a digital campaign appearing on social media platforms.
The campaign aims to highlight that both passengers and drivers should feel safe and respected using point to point transport – every ride should be a safe ride. Harassment, including sexual harassment, and inappropriate behaviour in taxis, hire vehicles or rideshare should never be tolerated.
The campaign urges anyone who experiences or witnesses criminal behaviour in a point to point vehicle to contact the police. All unwanted behaviour should be reported to the taxi or hire vehicle’s service provider. You can also contact the Point to Point Transport Commissioner’s Industry Contact Centre on 131727 or by using the online feedback form.
22 November 2018
A new Criminal Charge traffic light is available on the Driver Vehicle Dashboard (DVD) from 26 November 2018.
This new feature provides a quick, clear and accessible way to see if a driver has been charged with a disqualifying criminal offence in NSW and helps Authorised Service Providers (ASPs) comply with their safety obligations.
The new traffic light will draw information from the NSW Police Force database to show whether a driver has been charged with a disqualifying criminal offence in NSW after 26 November 2018, or from the date a Passenger Transport (PT) code was added to a driver’s licence (if the PT code was added to their licence after that date).
Key points to note:
- A red light indicates that the driver may have been charged with a criminal offence. It is not a definitive result they do not meet safety standards, however, authorised service providers should take immediate action when they see a red light. This may include the service provider asking the driver to provide additional information about their criminal and driving record.
- A green light will indicate that, at the time of conducting the check, no record was found of disqualifying criminal charges against the driver in question.
- Only drivers who have an active PT code on their licence and have had their details entered into the DVD by their ASP will appear in the DVD. (Note that while meeting the medical standard for commercial vehicle drivers is mandatory, having the PT code is not. However, ASPs can require that drivers have the PT code as part of their safety management systems: see Safety Standards for Drivers).
- The DVD traffic light system will only provide indicators of disqualifying offences where charges were laid in NSW and heard in a NSW Court. A driver does not meet the safety standards if they have been found guilty of an equivalent disqualifying offence in another state or territory, which can be determined through a national criminal history check.
- Drivers can request an up-to-date national criminal history check and discuss their suitability to drive with their ASP.
- The Criminal Charge traffic light is intended to supplement ASPs’ safety management systems. It should not replace a National Police Check, particularly when on-boarding new drivers and after drivers have spent time outside of NSW.
More information is available in the latest version of the DVD User Guide, and the resources section of the Point to Point Transport Commissioner’s website (www.pointtopoint.nsw.gov.au).
A searchable online database of disqualifying offences (including criminal offences) is available on the Point to Point Transport Commissioner’s website at https://www.pointtopoint.nsw.gov.au/disqualifying_offences_for_drivers.
Driver Vehicle Dashboard - Taxi Licence Status Check Now Available
16 November 2018
On 16 November 2018 the Point to Point Transport Commissioner added a new check to the Driver Vehicle Dashboard (DVD), the Taxi Licence Status Check. This new check allows Authorised Taxi Service Providers (TSPs) to check whether a number plate is associated with a valid taxi licence.
Under point to point transport laws, TSPs must ensure their taxis are registered and operate with a valid taxi licence. The Taxi Licence Status Check will assist TSPs comply with these obligations in a convenient, clear and accessible way.
Like the other five categories of checks on the DVD, the Taxi Licence Status Check provides a traffic light indicator (green, white or red) to show the outcome of the check.
A red light indicates there is no valid associated taxi licence found for the number plate, white light indicates the number plate entered is not a taxi plate starting with T or TC, and a green light indicates the taxi number plate is associated with a valid taxi licence.
The Taxi Licence Status Check User Guide Quick Guide provides further information on the Taxi Licence Status Check and how to run checks in the DVD.
If you require further information please contact the Industry Contact Centre directly by phone (131 727) or via webmail on the Commissioner’s website.
Fare Calculation Devices
30 October 2018
There are new rules for Fare Calculation Devices (or meters) used in taxis in NSW. On 1 November 2017, operators of taxis hired from ranks or hailed in the street were given 12 months to comply with the Point to Point Transport (Taxi and Hire Vehicles) Regulation 2017. This grace period is over and you now need to meet the new specifications.
The new rules are less prescriptive and will give you greater flexibility and more technology options. For instance, while fare calculation devices must be resistant to tampering and vandalism, they no longer need to be lead sealed. However, a new requirement is that fare calculation devices must be able to display tolls.
Key points to note regarding the new rules
Your fare calculation device must:
display the fare, including any additional fees, charges or tolls, in numerals and in Australian dollars
be capable of accurately calculating the fare at all times
be calibrated so that it determines the fare in accordance with the authorised fares
be resistant to tampering and vandalism and in working order
display fares and other charges clearly for all passengers
Click here to ensure you meet and comply with the Regulation.
Customer Satisfaction Survey
24 October 2018
Our latest Transport Customer Satisfaction Index results (from May 2018) are now available to view. Bringing together the voices of over 17,000 public transport customers, the survey allows us to remain accountable to our most important stakeholders – our customers.
Point to point transport results are on pages 24 – 33 and show improving customer satisfaction levels across all modes – our taxis, rideshare services and hire cars. A detailed breakdown of scores and methodologies is available here.
Industry Portal Survey
15 October 2018
The Point to Point Transport Commissioner is running a survey about the Point to Point Transport Industry Portal to help make sure the Portal is as user-friendly and helpful as possible for Authorised Service Providers.
The survey is open to all Authorised Service Providers and will run from Monday 15 October 2018 to Friday 12 November 2018.
All Authorised Service Providers will receive a link to the survey vial email.
Authorised Service Providers will be kept updated on any enhancements that will be made to the Portal as a result of the findings of the survey. The key objective of this survey is to find ways to simplify and improve our services and by working closely with Authorised Service Providers.
For more information please contact the Industry Contact Centre on 131 727.
90 taxi licences in Sydney metro area: August 2018 tender results
12 October 2018
In August 2018, tenders were opened for 90 taxi licences in the Sydney Metropolitan area. The licences have been issued to the successful tenderers. View the August tender results here.
For more information, you can read the Transport for NSW 2018/19 Annual Taxi Licence Determination.
Outstanding audit results for the Taxi Limousines Buses Group
19 September 2018
The Point to Point Transport Commission conducts regular safety audits to ensure a service provider’s Safety Management System (SMS) meets the safety standards in the Regulation.
Taxis Limousines Buses Group (TLB Group) recently completed a safety audit and achieved excellent results. We spoke with Selim Lok, Manager at TLB Group, to find out how they developed their Safety Management System and what the audit experience was like.
Q: Can you tell me about your organisation?
TLB Group is a small car service business that caters for all ground transportation needs within all the major cities within Australia. In a nutshell, we like to tell our clients that we do everything in relation to transportation other than helicopters and planes!
The business started around thirteen years ago when I started driving taxis on the weekends just to earn some extra money, In addition to my full time job. I enjoyed driving so much and networking with passengers that needed to travel regularly, I would give my business card to the clients to have them call me directly when they next needed a cab. Six months later, I resigned from my full time job and bought my first taxi which back then was a Lime Taxi.
Word of mouth being a strong marketing tool, I was swamped with bookings from new clients who travel regularly. I needed to grow my boutique fleet to cater for the services that were needed. To date, I operate a fleet of eight vehicles ranging from sedans, wagons, SUVs vans and mini-buses. Having a strong affiliated network of over 200 driver/operators, our coverage spans throughout Australia and our capabilities of servicing multiple bookings simultaneously allows us to give our clients the assurance they need in today’s world.
In summary, we have grown to offer our clients five boutique and niche brands within the transportation sector which enables us to cater for all the ground transport needs within today’s society.
Q. How did you develop your SMS? Were there any specific challenges you came across?
Being in the industry for over thirteen years, I have worked within the taxi, limousines and bus sectors. This allows me to get key and critical information from those operations, to now form a SMS that best suits the current business I'm operating.
Along the way there were multiple challenges I faced but working together with officials and networks, I have overcome them to better service the clients and drivers to make it a safer place for all.
The biggest challenge I faced, and learnt from, was when I operated multiple wheelchair accessible taxis.
Due to being a specialised taxi service, I had to always be on my toes to ensure that the safety of our clients as well as our drivers was the highest priority.
Q. What was the audit experience like?
The audit experience was great. To be honest at first I was very intimidated when getting the audit notice in the mail and I immediately questioned it…"why me?” “why so soon?”
When I spoke to Ben (Auditor), he advised that it was going to be a consultative audit… and that’s exactly what it was. Not once did I have that intimidated feeling which I first had when receiving the audit letter. In fact the few hours during the process it was a learning experience and we were bouncing thoughts and ideas off each other which I came out better understanding the key aspects of SMS within our industry.
For further information see the Safety Audit factsheet and the Safety Audit Tool.
The Point to Point Transport Commission invites operators of small buses to Industry Information Sessions
27 July 2018
The Point to Point Transport Commission is hosting free industry information sessions for operators of small buses across the state from 13 August to 26 September 2018, to help ensure they are aware of their obligations under the point to point transport laws.
The point to point transport laws regulate passenger services (and bookings for those services) provided in all vehicles with 12 seats or less including the driver. From 1 November 2018, this will now include services in small buses (between 8 and 12 seats including the driver), currently provided by accredited bus operators within the Bus Operators Accreditation Scheme (BOAS) that is regulated under NSW's passenger transport laws.
A/Point to Point Transport Commissioner Tara McCarthy said the industry information sessions were being timed to help ensure all operators of small buses have their necessary authorisations and safety management systems in place ahead of the 1 November 2018 deadline.
"When NSW introduced its new point to point transport laws on 1 November 2017, it was recognised that the impact of the changes would be significant for some of the state's bus operators and drivers," Ms McCarthy explained.
"As a result, it was decided to give operators of small buses until 1 November 2018 to comply with their obligations under the point to point transport regulatory framework. As we approach the deadline, it's important that the Commission is out on the road engaging with small bus operators now, to make sure everyone who needs to be is authorised by 1 November 2018, registered for the Passenger Service Levy and understands what is required of them as a booking service provider from a safety perspective."
Ms McCarthy said the information sessions will cover key elements of the point to point transport laws in NSW and their implications for operators of small buses, large buses (more than 12 seats including the driver) and operators of mixed fleets (with both small and large buses).
The sessions should also prove helpful for community transport service providers and tourism industry transport providers.
For more information, contact the Point to Point Transport Industry Contact Centre on 131 727.
Industry Information Session dates and venues
13 August 2018
Chatswood Golf Club, 128 Beaconsfield Rd, Chatswood
16 August 2018
Bonnie Doon Golf Club, 38 Banks Ave, Pagewood
23 August 2018
Featherdale Wildlife Park, 217 Kildare Rd, Doonside
28 August 2018
Cessnock Leagues Club, 1 Darwin St, Cessnock
11 September 2018
Parklands Resort & Conference Centre, 121 Ulan Rd, Mudgee
12 September 2018
Dubbo Western Plains Cultural Centre, 76 Wingewarra St, Dubbo NSW
18 September 2018
Lismore Workers Club, 231 Keen St, Lismore
25 September 2018
Goulburn Best Western, 77 Lagoon St, Goulburn
26 September 2018
Eden Fishermen's Recreation Club, 217 Imlay St, Eden
Tender for 90 Sydney taxi licences opening soon
12 July 2018
The Acting Point to Point Transport Commissioner, Tara McCarthy, has announced that tenders for 90 Sydney taxi licences will open on 30 July 2018.
Tenders for the taxi licences will be accepted from midday on Monday 30 July 2018 through to midday on Friday 17 August 2018.
Once opened, details on how to access the tender will be published at pointtopoint.nsw.gov.au
This tender will follow the determination by Transport for NSW in March this year to release 90 replacement licences in the Sydney Metropolitan area for the 2018/19 financial year. These licences will replace existing taxi licences that have expired or were not renewed.
Bankstown Canterbury Community Transport Achieves Outstanding Safety Audit Results
The Point to Point Transport Commission conducts regular safety audits to ensure a service provider’s Safety Management System (SMS) meets the safety standards in the Regulation and identifies and records:
- reasonably foreseeable risks to the health and safety of drivers, passengers and others
- the control measures taken to eliminate or minimise the risks, and
- what is done to maintain the control measures
Bankstown Canterbury Community Transport recently achieved outstanding results in their safety audit by clearly demonstrating how it identifies, manages and minimises its safety risks. We spoke with Rachel Thompson, Manager at Bankstown Canterbury Community Transport, to find out how they developed their SMS and what the audit experience was like.
Q: Can you tell me about your organisation?
A: Bankstown Canterbury Community Transport is a not-for-profit organisation providing transport with care to seniors and people living with disability. Our organisation has been around for more than 30 years, provides about 65,000 trips per year with around 1,500 active clients.
We have 35 paid employees and a team of volunteers, students and work placements.
While the majority of the transport we provide is exempt from the Point to Point Transport (P2P) regulations, the number of P2P eligible trips is increasing, especially as more clients transition across to the National Disability Insurance Scheme and Home Care Packages.
Q. How did you develop your SMS? Were there any specific challenges you came across?
A: We had a number of challenges in developing our SMS as our organisation was previously exempt from a number of regulations. To assist us we organised a visit earlier in the year from the P2P Commission Advisory Team.
As we developed our SMS we compared requirements under the Bus Operators Accreditation Scheme (BOAS) and the P2P regulations. Some of our vehicles (those with more than 12 seats) will be captured by the Passenger Transport Regulations by the end of 2018 and we wanted to develop a system that met both sets of regulations.
We found the templates in the BOAS Handbook helpful and adapted them to meet the P2P SMS requirements. The P2P regulations were also useful in developing our SMS.
Q. What was the audit experience like?
A: We had not been involved in this kind of audit before and were initially daunted by the prospect. In preparation for the audit we did a gap analysis and developed policies and procedures that weren’t already in place.
We also designed some additional, simple tracking systems to ensure we were meeting our safety requirements, such as excel spreadsheets with conditional formatting to track when action items are due.
Q. Did you have an advisory visit before the audit? Was it useful?
A: The advisory visit earlier in the year was really helpful. The Advisory Team allayed some of the concerns we had about the audit and gave us confidence that we were on the right track with the changes we were implementing.
New online feature to make understanding driver disqualifying offences easier
The Point to Point Transport Commission has launched a new online feature that will help the industry understand and comply with their safety obligations in relation to disqualifying offences for drivers of taxis or hire vehicles.
A searchable online database containing all driver disqualifying offences is now available on the Commission’s website. The database lists the three categories of disqualifying offences (Criminal, Serious Driving and Point to Point Safety), and can be searched by keywords related to the offence, law part code, or section/clause of the Act that the offence relates to.
It is important to note that the online database is provided as a guide only. Industry should always refer to Clause 24 of the Regulation for the definitive list of disqualifying offences, and may also wish to seek their own independent legal advice.
If you would like further information, please refer to the Disqualifying Offences for Drivers of Taxis or Hire Vehicles fact sheet or contact us.
30 Taxi Licences announced for Sydney Metropolitan Area
24 May 2018
In April 2018, tenders were opened for 30 taxi licences in the Sydney Metropolitan area. The licences have been issued to the successful tenderers. View the April tender results here.
This was the second of two tenders for a total of 62 licences released in the 2017-18 financial year, as determined by Transport for NSW.
For more information, you can read the Transport for NSW 2017/18 Annual Taxi Licence Determination.
The Point to Point Transport Commission invites passenger service operators to Industry Information Sessions
8 May 2018
The Point to Point Transport Commission is hosting free Industry Information Sessions across the state from 8 May to 4 July 2018.
The information sessions cover the point to point transport laws in NSW and are tailored to taxi, hire vehicle, community transport, rideshare, tourism industry transport providers and those operating small buses with 12 seats or less (including the driver).
The sessions explain:
- the background to the new law and the key elements of the law
- how to become authorised
- what is a passenger service
- what to do to be compliant with the law
- what is a Safety Management System, and why you must have one
- the Passenger Service Levy and how to register as a tax payer
Taxi, Hire vehicle, community transport, tourism industry transport providers and small bus operators are encouraged to attend. Experts from the Commission are on hand at the sessions to assist operators with their specific issues.
The Point to Point Transport Commissioner Barbara Wise said the Commission remains focused on education and partnering with the point to point transport industry to promote safety and compliance.
“We encourage existing and those considering becoming point to point transport providers to take this opportunity to attend one of information sessions taking place in both regional and metropolitan NSW,” Ms Wise said. For more information contact us on 131 727.
Register here to attend an Industry Information Session
Industry Information Session dates, venues
Registration from 10:30am
All sessions commence at 11am and finish at 1pm.
Tuesday 22 May
Tumbi Umbi (Central Coast), Mingara Recreation Club, 14 Mingara Dr
Wednesday 23 May
Newcastle, Novotel Newcastle Beach, 5 King St
Friday 25 May
Nowra, Shoalhaven Entertainment Centre, Studio Theatre, 44 Bridge St
Wednesday 6 June
Sydney (Liverpool), Mercure Sydney Liverpool, cnr Joadja and Hoxton Park Road, Hoxton Park
Thursday 7 June
Sydney (Airport), Novotel, Grand Parade, Brighton Le-Sands
Thursday 14 June
Ballina, RSL, 1 Grant St, Ballina
Monday 18 June
Tuesday 19 June
Bega, Bega Valley Commemorative Civic Centre, Zingel Place
Thursday 28 June
Wagga Wagga, Mercure Wagga Wagga, 1 Morgan St
Wednesday 4 July
Orange, Ex-Services’ Club, 231-243 Anson St
10 April 2018
Point to Point Transport Commissioner, Barbara Wise, has announced that tenders for 30 Sydney taxi licences will be accepted from today.
The tender opens at 12:30pm on Tuesday 10 April and closes at 12:30pm on Tuesday 24 April. More information can be accessed at pointtopoint.nsw.gov.au
This is the second of two tenders to be released in the 2017/2018 financial year, as determined by Transport for NSW earlier this year. In November 2017, tenders were opened for 32 taxi licences in the Sydney Metropolitan area with the successful tenderers recently announced.
These licences replace existing taxi licences that were returned to Roads and Maritime Services, or that have expired. For more information, you can read the Transport for NSW 2017/18 Annual Taxi Licence Determination, or visit pointtopoint.nsw.gov.au
This latest tender follows the recent determination by Transport for NSW to release 90 replacement licences in the Sydney Metropolitan area for 2018/19. These licences are to replace licences that have expired or not been renewed and will be put to tender in July 2018.
1 March 2018
The Point to Point Transport Commission held a number of workshops in March, providing hands-on IT support and assistance to service providers having difficulty registering as a taxpayer for the purposes of the Passenger Service Levy. The sessions included a short presentation covering topics such as what is a passenger service transaction, when does the levy not apply, how do I know what to pay, how is the levy collected, how to register and how to count passenger service transactions. Read a copy of the presentation for more information.
Service providers must register as a taxpayer, even if they are seeking an exemption or rebate. If service providers do not register as a taxpayer, the Point to Point Transport Commissioner may issue an estimated assessment of the amount of levy owed for the assessment period. Failure to pay the estimated assessment may result in Revenue NSW commencing debt recovery action.
It is an offence under clause 6 of Schedule 4 of the Point to Point Transport (Taxi and Hire Vehicles) Act 2016 to fail to apply to register as a taxpayer when you are liable to pay the levy. The offence carries a maximum penalty of $11,000.
Note: if you have not already provided us with 100 points of certified identification, you will need to upload it before you can register for the levy. Proof of identification documents could include a combination of your birth certificate, current passport, citizenship certificate or driver’s licence. Documents must be certified and must add up to a minimum of 100 points. Please follow the instructions here for more information.
Since 1 November, new point to point transport laws require taxi and booking service providers to report certain types of accidents and incidents to the Point to Point Transport Commissioner. These are called notifiable occurrences.
From 1 March 2018, notifiable occurrences must be reported via the Point to Point Transport Commissioner Industry Portal.
19 January 2018
In November 2017, tenders were opened for 32 taxi licences in the Sydney Metropolitan area. The licences have been issued to successful tenderers, and tender results can be found here.
This was the first of two tenders for a total of 62 licences to be released in the 2017-18 financial year, as determined by Transport for NSW. The tender for the remaining 30 licences will be announced in the coming weeks.
For more information, you can read the Transport for NSW 2017/18 Annual Taxi Licence Determination.
Cross border exemptions and arrangements
8 December 2017
Following the commencement of the Point to Point Transport (Taxis and Hire Vehicles) Act 2016 on 1 November 2017 and the publication of cross-border exemptions in the NSW Government Gazette, the following arrangements now apply for cross-border trips between NSW and Victoria:
- For cross-border trips (in either direction), booked hire services (including taxis and hire cars) authorised in Victoria will be exempt from NSW regulations, provided they comply with Victorian rules.
- Any booking service provider who is authorised in NSW (and has a presence in NSW) can dispatch bookings to drivers with a Victorian driver licence in Victorian registered hire vehicles (but not taxis), for trips wholly within NSW. This is a significant enhancement on previous cross-border arrangements, and should mean that border communities get improved services.
- Victorian taxis will not be allowed to work wholly within NSW.
- All cross-border trips starting in NSW will be liable for the Passenger Service Levy from February 2018.
Full cross-border exemptions can be found in the NSW Government Gazette.
Victoria’s commercial passenger vehicle industry reforms are well underway. New low-cost taxi and hire car licences are now available and accreditation for booking service providers came into effect on 2 November 2017. Further changes, including fare deregulation and the industry trip levy are expected to take place in 2018.
- NSW taxis and hire vehicles starting a trip in NSW taking passengers to a destination in Victoria will be exempt from Victorian regulations, provided they comply with NSW rules.
- All cross-border trips starting in Victoria will be liable for the Victorian industry trip levy when it is introduced in 2018.
- NSW taxis will not be allowed to work wholly within Victoria.
Taxi licence tender 2017-2018: first tender now closed
29 November 2017
Tenders were accepted from 12 noon Wednesday 15 November until 12 noon Wednesday 29 November 2017.
The results of the tender will be advised shortly. This was the first of two tenders for a total of 62 licences to be released in the 2017-18 financial year, as determined by Transport for NSW.
The tender for the 30 remaining licences will be announced in early 2018.
Tender Opens for 32 Sydney Taxi Licences
15 November 2017
Point to Point Transport Commissioner, Barbara Wise, has announced that tenders for 32 Sydney taxi licences will be accepted from today.
The tender opens at noon and closes at noon on Wednesday 29 November.
This is the first of two tenders for a total of 62 licences to be released in the 2017/2018 financial year, as determined by Transport for NSW earlier this year.
It is the first release of taxi licences since the Government’s reforms to the point to point transport sector, which have freed up the industry from red tape, while maintaining safety standards.
“With this licence tender, taxi companies can get cars on the road in time for the festive season, making it easier for revellers to get a ride when they need one” Ms Wise said.
A tender for the remaining 30 licences will take place in early 2018.
Click to submit a tender. You can also read the Transport for NSW 2017/18 Annual Taxi Licence Determination.
Point to Point Transport - new regulator, new rules from today
1 November 2017
The inaugural Point to Point Transport Commissioner, Barbara Wise, has today assumed responsibility as the new regulator for taxis, hire vehicles and rideshare services under the NSW Government's point to point transport reforms.
The commencement of the Point to Point Transport (Taxis and Hire Vehicles) Act 2016 paves the way for a more competitive, innovative and responsive point to point industry in NSW. For the first time, all industry players will be able to adopt new technologies and establish more flexible business models. Customers are also expected to benefit from more choice and more competition on fares.
As well as encouraging innovation and competition, the new law provides a modern risk-based safety framework. The Commissioner is particularly focused on working with industry to ensure they have the knowledge and capability to implement systems for managing safety; promoting industry compliance through education and information; and undertaking advisory, audit and enforcement activities. View the video of the highlights from the industry education campaign.
The Government accepted 56 of the 57 recommendations made by the taskforce in its final report, which formed the basis of the Point to Point Transport (Taxis and Hire Vehicles) Act 2016. The Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017 was published on 18 August 2017.
Standing up the new regulator has been a significant task over the past 12 months and we look forward to working together with industry to achieve safer point to point transport in NSW.
Become an authorised point to point transport service provider
16 October 2017
From 1 November 2017, the point to point transport industry is set to become more competitive, innovative and responsive, with businesses encouraged to apply for authorisation before new standards for the industry take effect.
With the commencement of the Point to Point Transport (Taxis and Hire Vehicles) Act 2016, point to point transport industry players will have the opportunity to adopt new technologies, establish more flexible business models and set more competitive prices for customers.
The Point to Point Transport Commissioner, Barbara Wise said from Monday, 16 October early applications would be accepted from businesses looking to become authorised for the first time under the new law.
“It is fair to say that the industry will have a lot on its plate over the coming weeks and months with the transition to the new law,” said the Commissioner. “To help make it easier we are inviting point to point transport businesses to submit early applications for authorisation.”
To ease the burden on service providers who are already accredited under the previous legislation, including authorised taxi networks, accredited taxi operators not affiliated with an authorised taxi network, accredited private hire vehicle operators and accredited 4WD and motorcycle tourist service operators, will be automatically authorised.
They will shortly receive advice relating to their authorisation, and information about how to log in to the new industry portal, which will be available from 1 November 2017.
Successful roadshows for the Point to Point Transport Commission
1 October 2017
The point to point transport industry is set to become more competitive, innovative and responsive, when the new Point to Point (Taxis and Hire Vehicles Act) 2016 comes into effect from 1 November 2017. The law will allow all point to point transport industry players to adopt new technologies, establish more flexible business models and set more competitive prices for customers.
It's an exciting time! But there's also a lot for the industry to take on board.
With this in mind, the Point to Point Transport Commission has recently wrapped up a series of industry information sessions delivered to regional and metropolitan audiences across New South Wales. Led by the Point to Point Commissioner, Barbara Wise, the sessions gave industry an overview of what the new laws mean for their business, including detailed information on the new safety standards and a demonstration of the Point to Point Transport Commission Industry Portal. You can download a copy of the presentation here.
Over 1,500 people attended the events held in Tweed Heads, Ballina, Coffs Harbour, Queanbeyan, Gosford, Wagga Wagga, Tamworth, Brighton, Newcastle, Chatswood, Dubbo and Penrith. Thank you to those who came along and we hope the sessions provided you with some useful insights and some practical advice.
We will look forward to working with you in the coming weeks and months as we work through the transition together. If you have any outstanding questions or issues, please do not hesitate to contact us.
Further information can be found in our online resources, which will we continue to update with new information over the next few weeks and months.
Point to Point Transport Commissioner, Barbara Wise, addresses industry in Chatswood
Executive Director, Tara McCarthy, addresses industry in Chatswood
Attendees learning about safety and compliance under the new point to point transport laws