Point to Point Transport Commissioner interviewed by BloombergNEF
"Car Ownership to Decline, Fleet Operators to Multiply: Q&A" BloombergNEF 8 November 2018 https://about.bnef.com
The future of transportation lies in personalized services working seamlessly with mass transit plannedand built with the new travel options already in mind, according to Barbara Wise, the point-to-point transport commissioner for New South Wales, Australia’s most populous state. “There’s a real shift toward personalizing services for people, whether that’s mass transit and making booking and payment easier, or making services more on-demand, whether that’s on a bus or anything like that,” Wise said in an interview with Bloomberg NEF. Wise has thought a lot about what transportation will look like in the years ahead. Appointed as the inaugural point-to-point transport commissioner for the New South Wales in 2016, Wise has focused on overseeing how a host of new transport reforms are put into action. The New South Wales Point to Point Transport Commission is an industry regulator for taxis, hire vehicles and ride-share services that began operating in November 2017. The commission was created after a task force -- formed after the transport market was disrupted following the introduction of ride-sharing to Sydney in 2014 -- recommended a new way of regulating transport in smaller vehicles. Since the reforms came in, the number of drivers providing services has about tripled while the government has pledged not to increase the size of the taxi fleet for four years. The vision for the next 40 years of transport in New South Wales is included in Future Transport 2056, a strategy that points out how mobility has already been shaken up by technology, data sharing and apps enabling flexible ways of matching customers with services. “We’ll be seeing more fleet operators and it will be transport as a service,” Wise said. “There will be a decline in car and vehicle ownership over time.”
The following interview has been edited for length:
Q: What does the future of urban transportation look like for a city like Sydney?
A: The New South Wales government has in the last 12 months put out a document called Future Transport 2056, which is its vision for the future of transport in New South Wales, not just in Sydney. What it comes down to is recognizing that people are demanding a personalized service. So there's a real shift toward personalizing services for people, whether that's mass transit and making booking and payment easier, or making services more on-demand, whether that's on a bus or anything like that. Even regarding ferries, we've had announcements about trialing on-demand ferry services in Sydney.
Personalization is a key to what's coming in the future in New South Wales, but putting it simply, mass transit is still the best way of getting a lot of people around, so there are significant infrastructure programs, particularly in Sydney, around improving metro services, train services, buying more trains. It really is a focus on big mass-transit projects plus the personalized service and recognizing that things like automated vehicles are coming and so forth.
I think we'll be seeing more fleet operators and it will be transport as a service. There will be a decline in car and vehicle ownership over time.
Q: Does the talk of personalized services take some of the pressure off municipalities and state governments to invest in infrastructure?
A: In Future Transport 2056, they really talk about planning for place. That means you need to look at not just running a train line through an area, but also looking at what you need at that train station and the precinct around it to enable the more personalized vehicles to access that space. It will change the way design works in local areas rather than take any pressure off.
Q: How will the companies be sharing pricing data? Will there be a centralized platform/app that consumers can use and, if so, will it be government or privately operated?
A: One of the things that Transport for New South Wales has done a lot of work on is open data. As part of Future Transport 2056, there's something called the Future Technology Roadmap and there's a lot of work underway now. They've got something called the digital accelerator and that's working on a challenge with startups and the commercial sector partnering to figure out how you get a mobility-as-a-service type product up and going in Sydney. They've shortlisted six participants and they're working through the details. There are quite a few complexities to work through, but data exchange is part of the picture and part of sharing with Transport for New South Wales to make it work.
As part of transport's congestion management program, they already use really significant third-party sources of data as well. I know there are some app developers out there who would like to get price comparison going, but that so far hasn't been a focus of Transport New South Wales. We've been morefocused on how you get people moving better.
For the full interview please download the PDF
Under the Point to Point Transport (Taxis and Hire Vehicles) Act 2016 (the Act) and the Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017 (the Regulation), all taxi and hire vehicle drivers must take reasonable care for their own and others’ health and safety.
Significant penalties apply for non-compliance and drivers can face court action and fines.
Taxi driver identity documents
An important aspect of the law regarding taxi drivers’ obligations is the requirement to display your driver identity document in the vehicle so that it is clearly visible to passengers.
Issued by your authorised service provider, the identity document includes a driver photograph and a unique identification number.
Taxis must also be fitted with a device designed for displaying the driver identity document to ensure the identity document is visible to all passengers in the taxi.
In a matter heard recently in the Sydney Downing Centre, a taxi driver was convicted and fined $330 for failing to display their identity document.
The offence was detected at the Domestic Terminal at Mascot during on-street compliance activity by a Point to Point Transport Commissioner Authorised Officer.
The Authorised Officer identified himself to the driver and asked him to produce his driver identity document and driver licence. The driver produced the driver identity document from his wallet, despite the fact that the taxi had a device for displaying the driver identity document.
During the court proceedings, the driver stated he did not know the law had changed and he didn’t realise that he had to display the driver ID in the device provided by the authorised taxi service provider.
In her sentencing remarks the magistrate confirmed that the purpose of the ID is to assist police and passengers to know the driver is eligible to drive. By not displaying their ID the driver had deprived users of the opportunity to identify the driver if required and if there was a safety issue.
She also noted that the maximum penalty for the offence ($5,000) is significant, and indicates that the offence is to be treated seriously.
Refer to the Driver Obligation factsheet on the Point to Point Transport Commissioner’s website for further information.
The Point to Point Transport Commission has released its Service Commitment, which aims to make it easy for the industry to comply with the point to point transport law and to do business in NSW.
The Point to Point Transport Commissioner, Ms Barbara Wise, said the Service Commitment outlines the industry regulator’s approach to compliance and regulatory activities.
“The Service Commitment speaks to how we engage with our stakeholders in all aspects of our operation, including our online and information services and regulatory schemes,” Ms Wise said. “It also includes reminders about professional conduct and reporting fraud and corruption.”
Ms Wise said the Commission will continue to work to ensure that the industry receives professional and courteous help and support, and information that is consistent, accurate and timely.
Strategic Directions 2018-21
The Commission has also released another key document – Strategic Directions 2018-21 – which provides an overview of the Commission’s goals and values, and outlines the industry regulator’s strategic direction and objectives over the next three years.
The Point to Point Transport Commissioner has launched its ‘Every ride should be a safe ride’ campaign calling on the community to report any harassment witnessed or experienced in point to point transport vehicles.
The campaign will run throughout the holiday season and comprises radio announcements to be aired across Sydney metropolitan networks, and a digital campaign appearing on social media platforms.
The campaign aims to highlight that both passengers and drivers should feel safe and respected using point to point transport – every ride should be a safe ride. Harassment, including sexual harassment, and inappropriate behaviour in taxis, hire vehicles or rideshare should never be tolerated.
The campaign urges anyone who experiences or witnesses criminal behaviour in a point to point vehicle to contact the police. All unwanted behaviour should be reported to the taxi or hire vehicle’s service provider. You can also contact the Point to Point Transport Commissioner’s Industry Contact Centre on 131727 or by using the online feedback form.
22 November 2018
A new Criminal Charge traffic light is available on the Driver Vehicle Dashboard (DVD) from 26 November 2018.
This new feature provides a quick, clear and accessible way to see if a driver has been charged with a disqualifying criminal offence in NSW and helps Authorised Service Providers (ASPs) comply with their safety obligations.
The new traffic light will draw information from the NSW Police Force database to show whether a driver has been charged with a disqualifying criminal offence in NSW after 26 November 2018, or from the date a Passenger Transport (PT) code was added to a driver’s licence (if the PT code was added to their licence after that date).
Key points to note:
- A red light indicates that the driver may have been charged with a criminal offence. It is not a definitive result they do not meet safety standards, however, authorised service providers should take immediate action when they see a red light. This may include the service provider asking the driver to provide additional information about their criminal and driving record.
- A green light will indicate that, at the time of conducting the check, no record was found of disqualifying criminal charges against the driver in question.
- Only drivers who have an active PT code on their licence and have had their details entered into the DVD by their ASP will appear in the DVD. (Note that while meeting the medical standard for commercial vehicle drivers is mandatory, having the PT code is not. However, ASPs can require that drivers have the PT code as part of their safety management systems: see Safety Standards for Drivers).
- The DVD traffic light system will only provide indicators of disqualifying offences where charges were laid in NSW and heard in a NSW Court. A driver does not meet the safety standards if they have been found guilty of an equivalent disqualifying offence in another state or territory, which can be determined through a national criminal history check.
- Drivers can request an up-to-date national criminal history check and discuss their suitability to drive with their ASP.
- The Criminal Charge traffic light is intended to supplement ASPs’ safety management systems. It should not replace a National Police Check, particularly when on-boarding new drivers and after drivers have spent time outside of NSW.
More information is available in the latest version of the DVD User Guide, and the resources section of the Point to Point Transport Commissioner’s website (www.pointtopoint.nsw.gov.au).
A searchable online database of disqualifying offences (including criminal offences) is available on the Point to Point Transport Commissioner’s website at https://www.pointtopoint.nsw.gov.au/disqualifying_offences_for_drivers.
Driver Vehicle Dashboard - Taxi Licence Status Check Now Available
16 November 2018
On 16 November 2018 the Point to Point Transport Commissioner added a new check to the Driver Vehicle Dashboard (DVD), the Taxi Licence Status Check. This new check allows Authorised Taxi Service Providers (TSPs) to check whether a number plate is associated with a valid taxi licence.
Under point to point transport laws, TSPs must ensure their taxis are registered and operate with a valid taxi licence. The Taxi Licence Status Check will assist TSPs comply with these obligations in a convenient, clear and accessible way.
Like the other five categories of checks on the DVD, the Taxi Licence Status Check provides a traffic light indicator (green, white or red) to show the outcome of the check.
A red light indicates there is no valid associated taxi licence found for the number plate, white light indicates the number plate entered is not a taxi plate starting with T or TC, and a green light indicates the taxi number plate is associated with a valid taxi licence.
The Taxi Licence Status Check User Guide Quick Guide provides further information on the Taxi Licence Status Check and how to run checks in the DVD.
If you require further information please contact the Industry Contact Centre directly by phone (131 727) or via webmail on the Commissioner’s website.
Fare Calculation Devices
30 October 2018
There are new rules for Fare Calculation Devices (or meters) used in taxis in NSW. On 1 November 2017, operators of taxis hired from ranks or hailed in the street were given 12 months to comply with the Point to Point Transport (Taxi and Hire Vehicles) Regulation 2017. This grace period is over and you now need to meet the new specifications.
The new rules are less prescriptive and will give you greater flexibility and more technology options. For instance, while fare calculation devices must be resistant to tampering and vandalism, they no longer need to be lead sealed. However, a new requirement is that fare calculation devices must be able to display tolls.
Key points to note regarding the new rules
Your fare calculation device must:
display the fare, including any additional fees, charges or tolls, in numerals and in Australian dollars
be capable of accurately calculating the fare at all times
be calibrated so that it determines the fare in accordance with the authorised fares
be resistant to tampering and vandalism and in working order
display fares and other charges clearly for all passengers
Click here to ensure you meet and comply with the Regulation.
Customer Satisfaction Survey
24 October 2018
Our latest Transport Customer Satisfaction Index results (from May 2018) are now available to view. Bringing together the voices of over 17,000 public transport customers, the survey allows us to remain accountable to our most important stakeholders – our customers.
Point to point transport results are on pages 24 – 33 and show improving customer satisfaction levels across all modes – our taxis, rideshare services and hire cars. A detailed breakdown of scores and methodologies is available here.
Industry Portal Survey
15 October 2018
The Point to Point Transport Commissioner is running a survey about the Point to Point Transport Industry Portal to help make sure the Portal is as user-friendly and helpful as possible for Authorised Service Providers.
The survey is open to all Authorised Service Providers and will run from Monday 15 October 2018 to Friday 12 November 2018.
All Authorised Service Providers will receive a link to the survey vial email.
Authorised Service Providers will be kept updated on any enhancements that will be made to the Portal as a result of the findings of the survey. The key objective of this survey is to find ways to simplify and improve our services and by working closely with Authorised Service Providers.
For more information please contact the Industry Contact Centre on 131 727.
90 taxi licences in Sydney metro area: August 2018 tender results
12 October 2018
In August 2018, tenders were opened for 90 taxi licences in the Sydney Metropolitan area. The licences have been issued to the successful tenderers. View the August tender results here.
For more information, you can read the Transport for NSW 2018/19 Annual Taxi Licence Determination.
Outstanding audit results for the Taxi Limousines Buses Group
19 September 2018
The Point to Point Transport Commission conducts regular safety audits to ensure a service provider’s Safety Management System (SMS) meets the safety standards in the Regulation.
Taxis Limousines Buses Group (TLB Group) recently completed a safety audit and achieved excellent results. We spoke with Selim Lok, Manager at TLB Group, to find out how they developed their Safety Management System and what the audit experience was like.
Q: Can you tell me about your organisation?
TLB Group is a small car service business that caters for all ground transportation needs within all the major cities within Australia. In a nutshell, we like to tell our clients that we do everything in relation to transportation other than helicopters and planes!
The business started around thirteen years ago when I started driving taxis on the weekends just to earn some extra money, In addition to my full time job. I enjoyed driving so much and networking with passengers that needed to travel regularly, I would give my business card to the clients to have them call me directly when they next needed a cab. Six months later, I resigned from my full time job and bought my first taxi which back then was a Lime Taxi.
Word of mouth being a strong marketing tool, I was swamped with bookings from new clients who travel regularly. I needed to grow my boutique fleet to cater for the services that were needed. To date, I operate a fleet of eight vehicles ranging from sedans, wagons, SUVs vans and mini-buses. Having a strong affiliated network of over 200 driver/operators, our coverage spans throughout Australia and our capabilities of servicing multiple bookings simultaneously allows us to give our clients the assurance they need in today’s world.
In summary, we have grown to offer our clients five boutique and niche brands within the transportation sector which enables us to cater for all the ground transport needs within today’s society.
Q. How did you develop your SMS? Were there any specific challenges you came across?
Being in the industry for over thirteen years, I have worked within the taxi, limousines and bus sectors. This allows me to get key and critical information from those operations, to now form a SMS that best suits the current business I'm operating.
Along the way there were multiple challenges I faced but working together with officials and networks, I have overcome them to better service the clients and drivers to make it a safer place for all.
The biggest challenge I faced, and learnt from, was when I operated multiple wheelchair accessible taxis.
Due to being a specialised taxi service, I had to always be on my toes to ensure that the safety of our clients as well as our drivers was the highest priority.
Q. What was the audit experience like?
The audit experience was great. To be honest at first I was very intimidated when getting the audit notice in the mail and I immediately questioned it…"why me?” “why so soon?”
When I spoke to Ben (Auditor), he advised that it was going to be a consultative audit… and that’s exactly what it was. Not once did I have that intimidated feeling which I first had when receiving the audit letter. In fact the few hours during the process it was a learning experience and we were bouncing thoughts and ideas off each other which I came out better understanding the key aspects of SMS within our industry.
For further information see the Safety Audit factsheet and the Safety Audit Tool.
The Point to Point Transport Commission invites operators of small buses to Industry Information Sessions
27 July 2018
The Point to Point Transport Commission is hosting free industry information sessions for operators of small buses across the state from 13 August to 26 September 2018, to help ensure they are aware of their obligations under the point to point transport laws.
The point to point transport laws regulate passenger services (and bookings for those services) provided in all vehicles with 12 seats or less including the driver. From 1 November 2018, this will now include services in small buses (between 8 and 12 seats including the driver), currently provided by accredited bus operators within the Bus Operators Accreditation Scheme (BOAS) that is regulated under NSW's passenger transport laws.
A/Point to Point Transport Commissioner Tara McCarthy said the industry information sessions were being timed to help ensure all operators of small buses have their necessary authorisations and safety management systems in place ahead of the 1 November 2018 deadline.
"When NSW introduced its new point to point transport laws on 1 November 2017, it was recognised that the impact of the changes would be significant for some of the state's bus operators and drivers," Ms McCarthy explained.
"As a result, it was decided to give operators of small buses until 1 November 2018 to comply with their obligations under the point to point transport regulatory framework. As we approach the deadline, it's important that the Commission is out on the road engaging with small bus operators now, to make sure everyone who needs to be is authorised by 1 November 2018, registered for the Passenger Service Levy and understands what is required of them as a booking service provider from a safety perspective."
Ms McCarthy said the information sessions will cover key elements of the point to point transport laws in NSW and their implications for operators of small buses, large buses (more than 12 seats including the driver) and operators of mixed fleets (with both small and large buses).
The sessions should also prove helpful for community transport service providers and tourism industry transport providers.
For more information, contact the Point to Point Transport Industry Contact Centre on 131 727.
Industry Information Session dates and venues
13 August 2018
Chatswood Golf Club, 128 Beaconsfield Rd, Chatswood
16 August 2018
Bonnie Doon Golf Club, 38 Banks Ave, Pagewood
23 August 2018
Featherdale Wildlife Park, 217 Kildare Rd, Doonside
28 August 2018
Cessnock Leagues Club, 1 Darwin St, Cessnock
11 September 2018
Parklands Resort & Conference Centre, 121 Ulan Rd, Mudgee
12 September 2018
Dubbo Western Plains Cultural Centre, 76 Wingewarra St, Dubbo NSW
18 September 2018
Lismore Workers Club, 231 Keen St, Lismore
25 September 2018
Goulburn Best Western, 77 Lagoon St, Goulburn
26 September 2018
Eden Fishermen's Recreation Club, 217 Imlay St, Eden
Tender for 90 Sydney taxi licences opening soon
12 July 2018
The Acting Point to Point Transport Commissioner, Tara McCarthy, has announced that tenders for 90 Sydney taxi licences will open on 30 July 2018.
Tenders for the taxi licences will be accepted from midday on Monday 30 July 2018 through to midday on Friday 17 August 2018.
Once opened, details on how to access the tender will be published at pointtopoint.nsw.gov.au
This tender will follow the determination by Transport for NSW in March this year to release 90 replacement licences in the Sydney Metropolitan area for the 2018/19 financial year. These licences will replace existing taxi licences that have expired or were not renewed.
Bankstown Canterbury Community Transport Achieves Outstanding Safety Audit Results
The Point to Point Transport Commission conducts regular safety audits to ensure a service provider’s Safety Management System (SMS) meets the safety standards in the Regulation and identifies and records:
- reasonably foreseeable risks to the health and safety of drivers, passengers and others
- the control measures taken to eliminate or minimise the risks, and
- what is done to maintain the control measures
Bankstown Canterbury Community Transport recently achieved outstanding results in their safety audit by clearly demonstrating how it identifies, manages and minimises its safety risks. We spoke with Rachel Thompson, Manager at Bankstown Canterbury Community Transport, to find out how they developed their SMS and what the audit experience was like.
Q: Can you tell me about your organisation?
A: Bankstown Canterbury Community Transport is a not-for-profit organisation providing transport with care to seniors and people living with disability. Our organisation has been around for more than 30 years, provides about 65,000 trips per year with around 1,500 active clients.
We have 35 paid employees and a team of volunteers, students and work placements.
While the majority of the transport we provide is exempt from the Point to Point Transport (P2P) regulations, the number of P2P eligible trips is increasing, especially as more clients transition across to the National Disability Insurance Scheme and Home Care Packages.
Q. How did you develop your SMS? Were there any specific challenges you came across?
A: We had a number of challenges in developing our SMS as our organisation was previously exempt from a number of regulations. To assist us we organised a visit earlier in the year from the P2P Commission Advisory Team.
As we developed our SMS we compared requirements under the Bus Operators Accreditation Scheme (BOAS) and the P2P regulations. Some of our vehicles (those with more than 12 seats) will be captured by the Passenger Transport Regulations by the end of 2018 and we wanted to develop a system that met both sets of regulations.
We found the templates in the BOAS Handbook helpful and adapted them to meet the P2P SMS requirements. The P2P regulations were also useful in developing our SMS.
Q. What was the audit experience like?
A: We had not been involved in this kind of audit before and were initially daunted by the prospect. In preparation for the audit we did a gap analysis and developed policies and procedures that weren’t already in place.
We also designed some additional, simple tracking systems to ensure we were meeting our safety requirements, such as excel spreadsheets with conditional formatting to track when action items are due.
Q. Did you have an advisory visit before the audit? Was it useful?
A: The advisory visit earlier in the year was really helpful. The Advisory Team allayed some of the concerns we had about the audit and gave us confidence that we were on the right track with the changes we were implementing.
New online feature to make understanding driver disqualifying offences easier
The Point to Point Transport Commission has launched a new online feature that will help the industry understand and comply with their safety obligations in relation to disqualifying offences for drivers of taxis or hire vehicles.
A searchable online database containing all driver disqualifying offences is now available on the Commission’s website. The database lists the three categories of disqualifying offences (Criminal, Serious Driving and Point to Point Safety), and can be searched by keywords related to the offence, law part code, or section/clause of the Act that the offence relates to.
It is important to note that the online database is provided as a guide only. Industry should always refer to Clause 24 of the Regulation for the definitive list of disqualifying offences, and may also wish to seek their own independent legal advice.
If you would like further information, please refer to the Disqualifying Offences for Drivers of Taxis or Hire Vehicles fact sheet or contact us.
30 Taxi Licences announced for Sydney Metropolitan Area
24 May 2018
In April 2018, tenders were opened for 30 taxi licences in the Sydney Metropolitan area. The licences have been issued to the successful tenderers. View the April tender results here.
This was the second of two tenders for a total of 62 licences released in the 2017-18 financial year, as determined by Transport for NSW.
For more information, you can read the Transport for NSW 2017/18 Annual Taxi Licence Determination.
The Point to Point Transport Commission invites passenger service operators to Industry Information Sessions
8 May 2018
The Point to Point Transport Commission is hosting free Industry Information Sessions across the state from 8 May to 4 July 2018.
The information sessions cover the point to point transport laws in NSW and are tailored to taxi, hire vehicle, community transport, rideshare, tourism industry transport providers and those operating small buses with 12 seats or less (including the driver).
The sessions explain:
- the background to the new law and the key elements of the law
- how to become authorised
- what is a passenger service
- what to do to be compliant with the law
- what is a Safety Management System, and why you must have one
- the Passenger Service Levy and how to register as a tax payer
Taxi, Hire vehicle, community transport, tourism industry transport providers and small bus operators are encouraged to attend. Experts from the Commission are on hand at the sessions to assist operators with their specific issues.
The Point to Point Transport Commissioner Barbara Wise said the Commission remains focused on education and partnering with the point to point transport industry to promote safety and compliance.
“We encourage existing and those considering becoming point to point transport providers to take this opportunity to attend one of information sessions taking place in both regional and metropolitan NSW,” Ms Wise said. For more information contact us on 131 727.
Register here to attend an Industry Information Session
Industry Information Session dates, venues
Registration from 10:30am
All sessions commence at 11am and finish at 1pm.
Tuesday 22 May
Tumbi Umbi (Central Coast), Mingara Recreation Club, 14 Mingara Dr
Wednesday 23 May
Newcastle, Novotel Newcastle Beach, 5 King St
Friday 25 May
Nowra, Shoalhaven Entertainment Centre, Studio Theatre, 44 Bridge St
Wednesday 6 June
Sydney (Liverpool), Mercure Sydney Liverpool, cnr Joadja and Hoxton Park Road, Hoxton Park
Thursday 7 June
Sydney (Airport), Novotel, Grand Parade, Brighton Le-Sands
Thursday 14 June
Ballina, RSL, 1 Grant St, Ballina
Monday 18 June
Tuesday 19 June
Bega, Bega Valley Commemorative Civic Centre, Zingel Place
Thursday 28 June
Wagga Wagga, Mercure Wagga Wagga, 1 Morgan St
Wednesday 4 July
Orange, Ex-Services’ Club, 231-243 Anson St
10 April 2018
Point to Point Transport Commissioner, Barbara Wise, has announced that tenders for 30 Sydney taxi licences will be accepted from today.
The tender opens at 12:30pm on Tuesday 10 April and closes at 12:30pm on Tuesday 24 April. More information can be accessed at pointtopoint.nsw.gov.au
This is the second of two tenders to be released in the 2017/2018 financial year, as determined by Transport for NSW earlier this year. In November 2017, tenders were opened for 32 taxi licences in the Sydney Metropolitan area with the successful tenderers recently announced.
These licences replace existing taxi licences that were returned to Roads and Maritime Services, or that have expired. For more information, you can read the Transport for NSW 2017/18 Annual Taxi Licence Determination, or visit pointtopoint.nsw.gov.au
This latest tender follows the recent determination by Transport for NSW to release 90 replacement licences in the Sydney Metropolitan area for 2018/19. These licences are to replace licences that have expired or not been renewed and will be put to tender in July 2018.
1 March 2018
The Point to Point Transport Commission held a number of workshops in March, providing hands-on IT support and assistance to service providers having difficulty registering as a taxpayer for the purposes of the Passenger Service Levy. The sessions included a short presentation covering topics such as what is a passenger service transaction, when does the levy not apply, how do I know what to pay, how is the levy collected, how to register and how to count passenger service transactions. Read a copy of the presentation for more information.
Service providers must register as a taxpayer, even if they are seeking an exemption or rebate. If service providers do not register as a taxpayer, the Point to Point Transport Commissioner may issue an estimated assessment of the amount of levy owed for the assessment period. Failure to pay the estimated assessment may result in Revenue NSW commencing debt recovery action.
It is an offence under clause 6 of Schedule 4 of the Point to Point Transport (Taxi and Hire Vehicles) Act 2016 to fail to apply to register as a taxpayer when you are liable to pay the levy. The offence carries a maximum penalty of $11,000.
Note: if you have not already provided us with 100 points of certified identification, you will need to upload it before you can register for the levy. Proof of identification documents could include a combination of your birth certificate, current passport, citizenship certificate or driver’s licence. Documents must be certified and must add up to a minimum of 100 points. Please follow the instructions here for more information.
Since 1 November, new point to point transport laws require taxi and booking service providers to report certain types of accidents and incidents to the Point to Point Transport Commissioner. These are called notifiable occurrences.
From 1 March 2018, notifiable occurrences must be reported via the Point to Point Transport Commissioner Industry Portal.
19 January 2018
In November 2017, tenders were opened for 32 taxi licences in the Sydney Metropolitan area. The licences have been issued to successful tenderers, and tender results can be found here.
This was the first of two tenders for a total of 62 licences to be released in the 2017-18 financial year, as determined by Transport for NSW. The tender for the remaining 30 licences will be announced in the coming weeks.
For more information, you can read the Transport for NSW 2017/18 Annual Taxi Licence Determination.
Cross border exemptions and arrangements
8 December 2017
Following the commencement of the Point to Point Transport (Taxis and Hire Vehicles) Act 2016 on 1 November 2017 and the publication of cross-border exemptions in the NSW Government Gazette, the following arrangements now apply for cross-border trips between NSW and Victoria:
- For cross-border trips (in either direction), booked hire services (including taxis and hire cars) authorised in Victoria will be exempt from NSW regulations, provided they comply with Victorian rules.
- Any booking service provider who is authorised in NSW (and has a presence in NSW) can dispatch bookings to drivers with a Victorian driver licence in Victorian registered hire vehicles (but not taxis), for trips wholly within NSW. This is a significant enhancement on previous cross-border arrangements, and should mean that border communities get improved services.
- Victorian taxis will not be allowed to work wholly within NSW.
- All cross-border trips starting in NSW will be liable for the Passenger Service Levy from February 2018.
Full cross-border exemptions can be found in the NSW Government Gazette.
Victoria’s commercial passenger vehicle industry reforms are well underway. New low-cost taxi and hire car licences are now available and accreditation for booking service providers came into effect on 2 November 2017. Further changes, including fare deregulation and the industry trip levy are expected to take place in 2018.
- NSW taxis and hire vehicles starting a trip in NSW taking passengers to a destination in Victoria will be exempt from Victorian regulations, provided they comply with NSW rules.
- All cross-border trips starting in Victoria will be liable for the Victorian industry trip levy when it is introduced in 2018.
- NSW taxis will not be allowed to work wholly within Victoria.
Taxi licence tender 2017-2018: first tender now closed
29 November 2017
Tenders were accepted from 12 noon Wednesday 15 November until 12 noon Wednesday 29 November 2017.
The results of the tender will be advised shortly. This was the first of two tenders for a total of 62 licences to be released in the 2017-18 financial year, as determined by Transport for NSW.
The tender for the 30 remaining licences will be announced in early 2018.
Tender Opens for 32 Sydney Taxi Licences
15 November 2017
Point to Point Transport Commissioner, Barbara Wise, has announced that tenders for 32 Sydney taxi licences will be accepted from today.
The tender opens at noon and closes at noon on Wednesday 29 November.
This is the first of two tenders for a total of 62 licences to be released in the 2017/2018 financial year, as determined by Transport for NSW earlier this year.
It is the first release of taxi licences since the Government’s reforms to the point to point transport sector, which have freed up the industry from red tape, while maintaining safety standards.
“With this licence tender, taxi companies can get cars on the road in time for the festive season, making it easier for revellers to get a ride when they need one” Ms Wise said.
A tender for the remaining 30 licences will take place in early 2018.
Click to submit a tender. You can also read the Transport for NSW 2017/18 Annual Taxi Licence Determination.
Point to Point Transport - new regulator, new rules from today
1 November 2017
The inaugural Point to Point Transport Commissioner, Barbara Wise, has today assumed responsibility as the new regulator for taxis, hire vehicles and rideshare services under the NSW Government's point to point transport reforms.
The commencement of the Point to Point Transport (Taxis and Hire Vehicles) Act 2016 paves the way for a more competitive, innovative and responsive point to point industry in NSW. For the first time, all industry players will be able to adopt new technologies and establish more flexible business models. Customers are also expected to benefit from more choice and more competition on fares.
As well as encouraging innovation and competition, the new law provides a modern risk-based safety framework. The Commissioner is particularly focused on working with industry to ensure they have the knowledge and capability to implement systems for managing safety; promoting industry compliance through education and information; and undertaking advisory, audit and enforcement activities. View the video of the highlights from the industry education campaign.
The Government accepted 56 of the 57 recommendations made by the taskforce in its final report, which formed the basis of the Point to Point Transport (Taxis and Hire Vehicles) Act 2016. The Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017 was published on 18 August 2017.
Standing up the new regulator has been a significant task over the past 12 months and we look forward to working together with industry to achieve safer point to point transport in NSW.
Become an authorised point to point transport service provider
16 October 2017
From 1 November 2017, the point to point transport industry is set to become more competitive, innovative and responsive, with businesses encouraged to apply for authorisation before new standards for the industry take effect.
With the commencement of the Point to Point Transport (Taxis and Hire Vehicles) Act 2016, point to point transport industry players will have the opportunity to adopt new technologies, establish more flexible business models and set more competitive prices for customers.
The Point to Point Transport Commissioner, Barbara Wise said from Monday, 16 October early applications would be accepted from businesses looking to become authorised for the first time under the new law.
“It is fair to say that the industry will have a lot on its plate over the coming weeks and months with the transition to the new law,” said the Commissioner. “To help make it easier we are inviting point to point transport businesses to submit early applications for authorisation.”
To ease the burden on service providers who are already accredited under the previous legislation, including authorised taxi networks, accredited taxi operators not affiliated with an authorised taxi network, accredited private hire vehicle operators and accredited 4WD and motorcycle tourist service operators, will be automatically authorised.
They will shortly receive advice relating to their authorisation, and information about how to log in to the new industry portal, which will be available from 1 November 2017.
Successful roadshows for the Point to Point Transport Commission
1 October 2017
The point to point transport industry is set to become more competitive, innovative and responsive, when the new Point to Point (Taxis and Hire Vehicles Act) 2016 comes into effect from 1 November 2017. The law will allow all point to point transport industry players to adopt new technologies, establish more flexible business models and set more competitive prices for customers.
It's an exciting time! But there's also a lot for the industry to take on board.
With this in mind, the Point to Point Transport Commission has recently wrapped up a series of industry information sessions delivered to regional and metropolitan audiences across New South Wales. Led by the Point to Point Commissioner, Barbara Wise, the sessions gave industry an overview of what the new laws mean for their business, including detailed information on the new safety standards and a demonstration of the Point to Point Transport Commission Industry Portal. You can download a copy of the presentation here.
Over 1,500 people attended the events held in Tweed Heads, Ballina, Coffs Harbour, Queanbeyan, Gosford, Wagga Wagga, Tamworth, Brighton, Newcastle, Chatswood, Dubbo and Penrith. Thank you to those who came along and we hope the sessions provided you with some useful insights and some practical advice.
We will look forward to working with you in the coming weeks and months as we work through the transition together. If you have any outstanding questions or issues, please do not hesitate to contact us.
Further information can be found in our online resources, which will we continue to update with new information over the next few weeks and months.
Point to Point Transport Commissioner, Barbara Wise, addresses industry in Chatswood
Executive Director, Tara McCarthy, addresses industry in Chatswood
Attendees learning about safety and compliance under the new point to point transport laws